Usually 3-10 working days. Among them, the respondent is given a 3-day appeal period. After the appeal period, Taobao intervenes and gives a handling opinion in 4 working days.
According to the instructions of "About the Complaint Process" issued by Taobao, a subsidiary of Alibaba, please visit the "Alibaba Rights Protection Platform" and follow the following process:
Step 1: Complain The complaining party registers a complaint account, submits proof of identity, and fills in the basic information of the complainant; (the review period is 2 working days)?
Step 2: The complaining party fills in the intellectual property information and uploads the proof of rights. The complaining party does not have rights. You also need to upload the authorization certificate for intellectual property rights protection ((please refer to the "Entrustment Certificate Template" on the submission page) and the identity certificate of the right holder; (the review period is 3-5 working days)
The third step : The complaining party initiates a complaint and submits the specific reason for the complaint and the link address of the allegedly infringing product; (review period is 3-10 working days)
Step 4: The complaining party needs to Log in to the platform to view and process within 3 working days
Extended information:
Correction of member violations refers to:
(1) Posting prohibited items. For information, Taobao will delete prohibited products or information posted by members and the resulting transaction reviews
(2) If intellectual property rights are infringed, Taobao will delete the products or information posted by members that infringe intellectual property rights and The resulting transaction evaluation will be deleted;
(3) If someone else’s account is stolen, Taobao will take back the stolen account and allow the original owner to get it back through the account appeal process
( 4) If the information of others is leaked, Taobao will delete the private information of others leaked by the member;
(5) If the member defrauds others of their property, Taobao will delete the goods or information used to defraud others of their property and the resulting consequences. Delete the transaction evaluation of the member;
(6) If spam information is posted, Taobao will delete the products or information spam posted by members, or delete the sub-store with a lower credit score among two or more stores selling the same product. Close;
(7) If the account credit points are increased through improper means during false transactions, Taobao will delete the credit points generated by the member's false transactions and twice the number of other credit points, and remove them from the store. All goods; if the sales of goods are increased through improper means in false transactions, Taobao will delete the goods;
(8) If the description is inconsistent, the seller’s description of the material, ingredients, quality and other information of the goods must be different from the description received by the buyer. If the product received is seriously inconsistent, or causes the buyer to be unable to use it normally, Taobao will delete the product with inconsistent description; the seller fails to disclose information such as product defects or the description of the product is inconsistent with the product received by the buyer, and affects the purchase If the seller is using it normally, Taobao will remove the goods that do not match the description;
(9) If the seller violates the promise, the seller must repay the compensation for delayed delivery and fulfill the obligation of truthful description or consumer protection service regulations compensation, returns, exchanges, and repair services; or the seller must provide an invoice to the buyer or Taobao based on the actual transaction price;
(10) If there is a malicious review, Taobao or the reviewer will delete the illegal review;
(11) For improper registration, Taobao will seal accounts registered in large quantities using software and programs;
(12) For failure to disclose or update business license information in accordance with the law , sellers disclose or update their business license information.
Reference: Baidu Encyclopedia-Taobao Rules