After graduating from school, I came to work at Haihai Xixi Hotel. From a room attendant to a front desk attendant, I was promoted to an assistant lobby manager. I learned a lot of knowledge that was not available in books. The following is a summary of my work in the first half of 2009: As the window of the hotel, the front desk is the first impression the hotel gives to guests. First of all, we must maintain our best image, smile and be full of energy, and use our most beautiful side to greet guests, so that every guest will experience our sincerity and enthusiasm when entering the hotel. ? Secondly, pay attention to guest preferences. When a guest enters the hotel, we should take the initiative to say hello. When addressing the guest, if he is a regular guest, he must accurately state the guest's name and position. This is very important. The guest will feel that he is respected and valued. . We also collect information about guests' living habits, personal preferences and other information, and do our best to satisfy guests, so that guests can experience unexpected surprises every time they stay in the hotel.