1. Business consulting work area: guide the masses to the corresponding windows or functional departments to handle related matters, provide legal advice, publicize procuratorial functions, and undertake comprehensive coordination work.
2. Complaints and appeals work area: accepting complaints, appeals and other matters.
3. State compensation and state judicial assistance: accepting applications for state compensation and state judicial assistance.
4. Case management work area: receive defenders and litigation agents, provide case information disclosure services, accept and review cases, etc. According to the needs of the work, each work area in the physical library can be isolated relatively independently to ensure the safety and order of the work. According to the needs of work, functional areas such as reception area, waiting area, security inspection area and supporting area are set up. The supporting area is equipped with attorney general's reception room, remote video interview room, group interview reception room, lawyer's reception room, case discussion room, public review (announcement) room, consultation room, emotional consultation (or psychological consultation) room, etc.
(3) Supporting facilities
Monitoring system, security inspection system, interview system, office facilities, equipment, convenience facilities, publicity facilities and materials.
Fourth, the network platform
12309 The network platform of the procuratorial service center includes 12309 website, 12309 mobile phone client (mobile phone APP), 12309 official WeChat account and 12309 procuratorial service hotline, which specifically undertakes procuratorial service, case information disclosure and external supervision.
(1) procuratorial service
1. Complaints, criminal complaints, state compensation, state judicial assistance, civil and administrative cases, etc. The people can submit online or reflect the corresponding demands through video, and the people's procuratorate can feedback the handling situation online to realize online acceptance, online circulation and online feedback.
2. Legal advice. To provide consulting on the understanding and application of laws and regulations, handling standards and procedural provisions related to procuratorial work, and to provide Internet query service for China laws and regulations database.
(2) Disclosure of case information
1. Inquiry of case procedure information. Provide online inquiry service for the parties and their legal representatives, close relatives, defenders and agents ad litem.
2. Make an appointment for defense and agency online. Online for lawyers to read papers or meet applications, collect (receive) evidence materials, provide evidence materials, collect evidence materials by themselves, solicit opinions, and apply for changing (lifting) compulsory measures.
3. Information disclosure of important cases. Timely disclosure of important case information on the Internet.
4. Open legal documents. Timely disclosure of legal documents on the Internet.
(3) Accept external supervision.
1. Accept the opinions and suggestions of the delegates. After NPC deputies and CPPCC members put forward their opinions and suggestions on procuratorial work through the online platform, prosecutors will reply online or offline.
2. Accept the requirements of the people's supervisor. According to the regulations of the Supreme People's Procuratorate on the work of the people's supervisors, the people's supervisors submit the case supervision complaint to the people's procuratorate online, and the people's procuratorate handles it online in accordance with the prescribed procedures and responds in time.
3. Accept people's opinions and suggestions. By setting up a suggestion box, we will accept people's opinions and suggestions on procuratorial work. People can inquire about the handling situation online.
12309 functions of procuratorial service center
First, complain. Accept letters and visits from the masses, accept complaints and surrender of criminal suspects, and accept criminal complaints, people's bank complaints, state compensation, judicial assistance and other cases according to law.
Second, case management. Accepting cases of review, arrest and prosecution transferred by investigation organs and supervision organs.
Third, lawyer reception. Receive defenders and agents ad litem, and provide services such as inquiring, extracting and copying files according to law.
Fourth, the prosecution is open. Publicize procuratorial government information, procuratorial team information, procuratorial case information and relevant legal documents except those involving state secrets, commercial secrets, personal privacy, juvenile delinquency and juvenile victim cases to the society and litigation participants according to law.
Verb (abbreviation of verb) case procedure information inquiry. Provide information inquiry and laws and regulations inquiry services for the parties to the case, accept legal consultation and publicize legal policies.
Sixth, accept supervision. Provide supervision channels such as NPC deputies, CPPCC members' contact platform, people's supervisor's supervision service, and people's opinions and suggestions box, and accept supervision from all walks of life.
12309 working rules of online petition hall
1. Online petition means that citizens, legal persons or other organizations submit their complaints, demands and opinions to the procuratorial organs through the network platform of 12309 procuratorial service center (website 12309, mobile phone client 12309, WeChat official account 12309).
Two, the network information work should adhere to the territorial management, grading responsibility, who is in charge, who is responsible, and adhere to the combination of solving problems according to law, timely guidance and local education; The principle of separating complaints from interviews and handling complaints according to law.
Iii. 12309 The procuratorial service center shall accept online letters and visits that meet the requirements of the Provisions of the People's Procuratorate on Letters and Visits. Online letters and visits under any of the following circumstances will not be accepted:
(a) the subject of the complaint is unknown and can not be verified;
(two) the petition request is not clear or has no substantive content;
(three) the complaint has been accepted or is being processed, and the complainant has filed the same complaint within the prescribed time limit, or the complaint has been terminated;
(four) not for the purpose of letters and visits, using malicious language such as abuse.
Four, online petition results, according to the contents of the petition and the situation of the petitioner, you can take online, written, telephone, SMS and other ways to reply. The reply shall meet the following requirements: (1) Answer and explain the questions in strict accordance with the law and in combination with relevant policies and regulations; It should be targeted and persuasive, pay attention to the effect, not only guide education, but also solve problems.
(2) Implement relevant confidentiality regulations, and it is strictly forbidden to disclose confidential matters known in the course of work, and it is not allowed to disclose things that should not be disclosed online, otherwise the relevant responsibilities of the parties will be seriously investigated.
(three) the repeated letters that have been properly handled to reflect the problems or the letters that are not accepted shall be explained in a timely manner.
Five, the staff should be proficient in online petition hall operation skills, in strict accordance with the requirements of working procedures, timely registration, handling petitions, to ensure that the basic data is accurate and complete.
Six, in strict accordance with the provisions, do a good job in the collection, sorting and filing of online petition case files.
Seven, network staff and letters and visits or letters have a direct interest.