Summary of the work of head nurses in outpatient department in 20 19 (1) The professional level and service quality of stomatology nursing in outpatient department in 20 19 were continuously improved under the leadership of departments and department leaders and head nurses. Based on the principle of improving technical operation, service awareness and work efficiency, the outpatient oral nursing group has been constantly pioneering and innovating, carrying out the nursing principle of standard year and high standard, deepening specialist nursing education, and carrying out patient-centered quality nursing service, and successfully completing the quality indicators of various nursing work in stomatology outpatient department.
I. Completion indicators
In one year, 69,642 patients were treated in the dental clinic, among which 65,438+039 patients underwent implant surgery, 65,438+020 patients underwent outpatient periodontal surgery, 49 patients received orthodontic anchorage treatment and 4 patients received bone grafting treatment. The department increased the turnover of equipment disinfection supply and strictly investigated all kinds of infections. * * * Disinfect all kinds of instruments and surgical kits 1 19726 times, which improved the use efficiency of sterile items, further standardized sterile items and various operations, and all indicators reached the standard in the inspection of nursing department and surgical clinical department.
Second, carry out academic lectures.
Each department holds academic lectures every Monday at noon to explain difficult clinical cases and specialized knowledge, requiring general practitioners to attend, and encouraging nurses to actively participate in general lectures, which not only improves the level of clinical medical cooperation, but also helps to solve common clinical intractable diseases and improve everyone's basic theoretical knowledge level.
Thirdly, oral English assistants are required to strengthen their study.
Improve communication skills, do all kinds of communication training, improve cooperation efficiency, improve work quality, increase nursing service quality training, organize all staff to participate in service etiquette training and hold slide lecture competitions, improve the professional knowledge and lecture skills of nursing partners, strengthen medical communication, enhance the consciousness and initiative of serving patients, improve the ability of preventing and handling adverse events, and realize zero complaints and disputes in nursing service.
Four, strengthen the study of professional theory and operation technology.
Inviting the specialist director to teach nurses, explaining the specialized knowledge of stomatology, organizing and participating in the study of new technologies and new businesses, strengthening clinical teaching, regularly updating the teaching and training syllabus, and imparting the cooperation skills of new knowledge and new technologies, which improved the work quality.
Fifth, strengthen pre-diagnosis counseling education.
Especially in view of the high requirements of the elderly, children with dental diseases and parents in the ninth consulting room, the pre-diagnosis health education was strengthened. Ask and discuss patients' opinions many times. The contents of Pre-diagnosis Counseling Education Manual were revised and supplemented, and patients were patiently explained, which helped patients to understand the whole medical treatment process and matters needing attention before seeing a doctor, saved time, improved efficiency, was well received by patients, and also improved the quality and communication ability of nursing staff.
Six, establish and improve the rules and regulations
Taking the opportunity of standard year and high standard, we should seriously study relevant rules and regulations, unify the layout, standards and requirements of articles in each clinic, strengthen model inspection and registration, and centrally register and keep them, so as to ensure safety and beautify the clinic environment.
Seven, nursing characteristics
According to the characteristics of stomatology nursing, the experienced oral assistants are organized to compile the workflow of nursing specialties, standardize the whole process from receiving patients to the end of diagnosis and treatment, and constantly revise it to make oral nursing more routine and standardized.
Eight, disinfection management of instruments
Continue to sterilize all kinds of oral instruments in strict accordance with the requirements of disinfection and sterilization, update worn-out instruments and instrument trays, strengthen the detection of disinfection effect of instruments, ensure medical safety and prevent cross-infection.
Nine, nursing teaching
* * * There are 25 oral assistants as teaching interns and 25 nursing interns 1 person. According to the professional characteristics of dental clinics, the time and rotation of interns should be arranged reasonably, so that they can master the operation technology and professional characteristics of each clinic as soon as possible. At the same time, 9 recently resigned oral assistants were trained, and the rotation system of oral assistants changing departments every six months was implemented to comprehensively strengthen the professional knowledge and nursing cooperation ability of nursing staff. At the same time, the lecture content was updated for department staff and interns, and lecture slides were made, which were well received by interns.
X. Hold a meeting
On June 25th this year, 65438, we hosted the first annual meeting of oral nursing in general hospitals, and invited the director and deputy director of Beijing Nursing Association and all oral head nurses in Beijing to attend. The aged stomatologists gave wonderful lectures. Director Wang Jianrong gave a wonderful speech, which provided a broad platform for the development and technical exchange of oral nursing in China. At the same time, assist the department to prepare, coordinate and hold important meetings such as the World Beauty Congress, the National Association of Geriatrics, the Prosthetic Association and the All-Army Dental Association, and organize and arrange wonderful programs.
XI。 Unfinished product
The protective film for air gun disinfection, which is planned to be designed and manufactured jointly with the Medical Engineering Center, is an innovation to save the cost of oral disinfection in outpatient department this year. Because of the material problem, it can't be produced, and further research will be done in the second half of the year.
The main problems in management are that there are many consulting rooms and the staff are scattered. The problems in each consulting room cannot be completely exposed because the staff on duty know the situation. There are still omissions in the inspection of details and dead ends.
In next year's work, we will further strengthen the specialty skills and service level according to the characteristics of specialty and the allocation of nurses, organize everyone to learn specialty theory and four-handed operation coordination technology, provide high-quality nursing cooperation for doctors, strengthen the cultivation of scientific research ability, and strive for the publication of scientific research papers. Strengthen the management of waiting areas and consultation rooms to provide patients and staff with a warmer and more comfortable medical and working environment.
20 19 Work Summary of Head Nurses in Outpatient Department (2) How time flies, and it's the end of the year in a blink of an eye. Looking back on the work done in the post of head nurse in outpatient department this year, I feel a lot of emotion in my heart; The work since 20 19 is summarized as follows:
First, strict management and effective coordination
Over the past year, under the leadership of the nursing department and the director of the department, we have been strict with ourselves from all aspects, taken the lead in doing well the work of the department, especially the nursing work, boldly managed, and conscientiously implemented the work system of the hospital and the department, ensuring the steady progress of the work of the department. Actively cooperate with the director to do a good job in medical coordination and guide everyone to do a good job in medical communication; Find and solve some frictions and contradictions in time, enhance the cohesion of the department, and make the Chinese medicine department a warm family; Let doctors and nurses work in a state of physical and mental pleasure, and also create a warm and harmonious hospitalization environment for patients.
Second, pay close attention to nursing business training
As a comprehensive department of integrated traditional Chinese and western medicine, our department is faced with many miscellaneous diseases, many intractable diseases and weak nursing specialty. Correspondingly, among 12 nurses in Chinese medicine, only 1 graduated from the nursing college of integrated traditional Chinese and western medicine, and the rest graduated from the nursing major of western medicine, and only learned the basic knowledge of Chinese medicine at school; Today, with the continuous development of western medicine specialist nurse training, the characteristics and advantages of specialist nurses are becoming more and more obvious. Traditional Chinese medicine nurses have no specific professional knowledge and development direction, which affects the enthusiasm of this group and the stability of the team to a certain extent, and also has a negative impact on the quality of nursing work in wards.
In view of this reality, I decided decisively: start from me and train all the staff. Through the combination of business lectures and business rounds, department directors and doctors participated in the training of common diseases in internal medicine, including respiration, circulation, digestion and nervous system, systematic training of basic knowledge and common skills of traditional Chinese medicine, and even training of conservative treatment and nursing knowledge of some general surgery and orthopedic diseases. After a year of systematic training, the assessment results show that nurses have a comprehensive understanding of the common diseases of the above systems, which not only improves their professional and technical level, but also greatly enhances their confidence in their own and departmental development. Since then, I have adopted the daily strengthening method, constantly combined with the existing cases in the ward to strengthen the trained knowledge, and finally built a nursing team with excellent skills and Chinese medicine characteristics.
Third, try cultural management and strive to make characteristics.
Years of experience as a head nurse have made me deeply realize that it is important for a team to standardize its own behavior, but it is more important to change its thinking and sublimate its inner world, so that the head nurse can manage this external cause well and work through the internal factors of nurses' personal qualities. To this end, I have taken a series of measures: on the nurses' shift schedule, I will send them a life and workplace sentiment every week; A little blackboard newspaper with the heart of an angel; Use the morning meeting to tell them some inspirational, philosophical and other short stories to arouse their thinking about life and career. In a subtle way, the humanistic quality of our Chinese medicine nurses has been greatly improved.
I finally created a benign chain, in which I used humanistic knowledge to change nurses-nurses manage themselves effectively-and improve the quality of nursing work. In recent years, not only the construction of TCM nursing culture is flourishing, but also all the work objectives are successfully completed. In the previous provincial and municipal inspections, our Chinese medicine department was famous for its charging standards, and every time we welcomed the charging inspection, we did not lose a point to the hospital. In the evaluation and inspection of professional ethics, Chinese medicine health education and nursing service have been affirmed and praised by participating experts.
Fourth, pay attention to service details and improve patient satisfaction.
For example, in terms of health education for patients, most departments rely solely on oral education by nurses, but through long-term observation, I found a drawback: nurses talk less, the content is incomplete, and they talk more, because time is limited, they can speak quickly and have no focus, so that patients can't remember at all. To this end, I made an outline of the content of admission education as the content of oral education for nurses, and input the details into the computer. After the general education, the nurses sent detailed information to the patients, which played a very good role. There are also nasal feeding knowledge education, sputum culture specimen retention methods, urine culture specimen retention precautions and so on. This kind of oral and written publicity not only helps patients to master it, but also saves nurses a lot of time, so it is well received by everyone.
Five, continuous learning and summary, improve their own quality.
As the saying goes, it takes hard work to strike while the iron is hot. While doing a good job in nursing management in departments, we should persist in learning new knowledge, constantly sum up clinical nursing experience and improve our comprehensive quality. May 20 14, I took the psychological counselor exam, hoping to get the third-level psychological counselor certificate in August. Over the past year, he has published 3 academic papers, 1 poem 1 in national and provincial magazines, and 2 papers in the journal of our college.
Shortcomings and efforts of intransitive verbs
Facing my patients and my department, I can frankly say that I have been working hard for you! However, facing myself, I know there are still many shortcomings in my work. For example, scientific research is an important driving force for the progress and development of nursing work, but the nursing scientific research projects in our Chinese medicine department are still blank; For another example, sometimes, the requirements are too strict, and I have even seen the tears and helplessness of nurses. Therefore, looking forward to the future, I am full of confidence in the work of head nurses in the new year.
Work summary of outpatient head nurse in 20 19 (3) as a hospital outpatient head nurse, I studied Scientific Outlook on Development, guided my work with development concept, adhered to high standards and strict requirements, worked hard on management and service, strengthened safety nursing, strengthened nursing safety management, improved nursing risk prevention measures, effectively avoided nursing risks, and provided high-quality, safe and orderly nursing services for sick children. Take patients as the center, advocate humanized service, strengthen nurse-patient communication, improve patient satisfaction and avoid nursing disputes. Regular and irregular nursing quality inspection, to maintain the continuous improvement of nursing quality. The work collected by Medical Education Network in the past year has been affirmed and praised by patients. The work of head nurses in 20 19 is summarized as follows:
First, strengthen nursing safety management, improve nursing risk prevention measures, effectively avoid nursing risks and provide high-quality, safe and orderly nursing services for sick children.
1. Constantly strengthen safety education, promptly remind unsafe factors found in the work, and propose corrective measures. Taking nursing errors in and out of the hospital as an example, we can organize discussion and study for reference, so that nurses can fully understand the new situation and new characteristics of nursing error factors, learn from them, and make the safety alarm ring constantly.
3. Strengthen the management of key periods, such as night shift, middle shift and holidays. Implement flexible shift scheduling system, reasonably match the old, middle-aged and young people on duty, and organize nurses to seriously study the newly promulgated GT; And gt; In order to strengthen nurses' good professional identity, sense of responsibility and independent spirit when on duty.
4, strengthen the management of key sick children, such as critically ill children, the critically ill children as the focus of discussion in the morning meeting and succession, evaluate the existing and potential risks of patients, achieve * * * knowledge, and attract the attention of each class.
6. Manage key employees such as practice nurses, rotation nurses and new nurses, educate them on legal awareness, improve their awareness and ability to resist risks, and let students know that they can only care for patients under the guidance or supervision of the teaching teacher. At the same time, qualified nurses with clinical experience and strong sense of responsibility are employed as teaching teachers to cultivate students' communication skills and clinical operation skills.
7. Improve nursing records and reduce potential safety hazards. Pay attention to the problems existing in nursing documents at this stage, standardize nursing document records, conscientiously implement the "cross principle" in nursing records, that is, objectivity, truthfulness, accuracy, timeliness and completeness, and avoid irregular writing, such as missing words, unclear alteration and inconsistency with doctors' records. , which not only reflects the comprehensive nursing problem records, but also reflects the symptoms of specialties, so that the nursing documents are standardized and standardized.
9. Improve the risk plan of nursing emergencies, pay attention to cultivating nurses' emergency ability at ordinary times, make a retrospective evaluation of each emergency work, learn from it, and improve nurses' ability to deal with emergencies.
Second, take patients as the center, advocate humanized service, strengthen nurse-patient communication, improve patient satisfaction and avoid nursing disputes.
1. The nurses in the office class sincerely receive the newly admitted children, send them to the bedside, and take the initiative to give admission education and health education to their families.
2. Ask the nurse in charge to communicate with the family members of the child every day, including health education, understanding the prognosis of the child's illness, life needs, effects and reactions after taking the drug, etc. Nurse-patient communication can shorten the distance between nurses and patients, and it is the prerequisite and necessary condition for doing all kinds of nursing work well.
3. Seriously implement the notification procedures before and after clinical treatment, respect the family members' right to know, and relieve their concerns.
4. Hold a symposium once a month, issue a patient satisfaction questionnaire, and provide quality service.
Nurses give praise and encouragement, and criticize and educate nurses with poor service quality.
Three, regular and irregular nursing quality inspection, to maintain the continuous improvement of nursing quality.
1, give full play to the role of nursing quality control team, conduct quality inspection every week, find problems in time, correct and deal with them in time.
2, every month on the quality control team, the head nurse quality inspection, nursing department quality inspection feedback information comprehensive analysis, find out the reason, formulate feasible corrective measures, and check the implementation of the rectification.
Fourth, strictly implement the three basics and three strictness training plan to improve the overall quality of nursing staff.
1, according to the "three basics and three strictness" training plan, nurses at all levels are trained, and theoretical examinations and technical operation examinations are organized every month.
2. Ask the nurse questions during nursing rounds, including basic theoretical knowledge, professional theoretical knowledge and nosocomial infection knowledge.
3. Make use of the morning meeting to ask questions about the core system of hospital nursing, so that every nurse can master and seriously implement it.
Verb (short for verb) others
1, cooperate with the overall work of the hospital and earnestly complete various mandatory tasks.
2, cooperate with the information center to do a good job of training and coordination before and after the departure of the nurse station network.
In the future, we will strive to take a new step, recognize the situation clearly, unify our thinking, build our personal image, department image and hospital brand, start from ourselves, set high standards and strict requirements, establish the idea of "prospering and humiliating the hospital", change our service concept and strengthen our service consciousness. We firmly believe that with the strong support of leaders at all levels, the correct leadership of hospitals and nursing departments, and the joint efforts of general nurse Qi Xin, we will be able to complete all the work and make children and parents really feel at ease and satisfied.
Summary of Head Nurses' Work in 20 19 (4) A busy and fulfilling year is coming to an end. With the support and guidance of hospital leaders and the director of nursing department, all tasks were successfully completed. Combined with the actual situation of this department, we carried out the work in a planned way and arranged the time reasonably, which is summarized as follows:
First, strengthen the construction of medical ethics of nursing staff
1, continue to implement the code of conduct for nurses and implement the civilized language of nurses in daily work. And the implementation of light makeup posts, smiling service. 2. Continue to carry out health education.
3. Issue satisfaction questionnaires to the physical examinees, and rectify the opinions put forward in the satisfaction survey, such as strengthening guidance services.
4. Conduct pre-job training for newly assigned nurses, including professional quality, rules and regulations, nurses' behavior etiquette, basic nursing knowledge and professional knowledge. Those who pass the training will be given posts.
Second, improve the professional quality of nursing staff.
Outpatient doctors are trained according to the content of "three basics and three strictness", and they study twice a week, ask questions in the morning meeting, and nurses conduct training and assessment every month. Re-train the nursing system and emergency plan, and ask the hospital nursing core system in the morning meeting of the department, so that every nurse can master and implement it skillfully.
Third, strengthen the study of hospital infection and related infectious diseases.
The outpatient hall not only carries out guidance work, but also faces the initial triage work of infectious diseases, leads everyone to learn the relevant knowledge of diagnosis and prevention of infectious diseases, and strictly implements the disinfection and isolation system.
Fourth, implement high-quality nursing, be brave in innovation and improve nursing service.
Carry out the service creed of "serving the details and being anxious" and implement quality nursing. Nurses start with details and think about patients bit by bit. Assist the elderly and infirm patients to register and take medicine, help patients with mobility difficulties to go through hospitalization procedures, strengthen communication with patients, and provide humanized services for patients. At the same time, by improving the working system, optimizing the service process, innovating the working mode, enriching the work connotation and strengthening the implementation of safety management, the nursing work is closer to patients, clinic and society.
V. Continuous improvement of nursing quality
In view of this year's hospital evaluation work, all the work was standardized according to the Standards and Detailed Rules for the Evaluation of Secondary General Hospitals, so as to standardize the daily work. Experts found many problems after the initial evaluation, and combined with the actual situation, the existing problems were rectified. According to the management mode of PDCA, the outpatient quality assessment scheme is made every month, and the outpatient quality is assessed, evaluated, analyzed and improved every month to continuously improve the outpatient quality.
Sixth, strengthen nursing safety management.
Improve nursing risk prevention measures, effectively avoid risks, and provide patients with high-quality, safe and orderly nursing services. Constantly strengthen safety awareness education, relearn common unsafe factors in outpatient clinics, and practice emergency plans to minimize unsafe factors.
According to the evaluation requirements of secondary hospitals, improve and continuously improve the medical guidance work. Continue to strengthen the professional quality and service training of medical guides. Comprehensive study of infectious diseases and hospital sense knowledge. Strengthen the study of "three basics and three strictness" and lay a solid theoretical foundation. Optimize the service process to better serve the people.
In the new year, we will overcome shortcomings, improve methods, strengthen management, improve services, boldly explore new ideas and methods of physical examination, and push physical examination to a new level.