Taobao: What is the chat software we usually use to communicate with buyers and sellers?

With the increasing popularity of online shopping, many people have become accustomed to online shopping and think it is very convenient and fast, but they will inevitably encounter some minor problems in their daily life. For example, if you want to know the information or activities that are not marked on the baby details page, you can't communicate face to face with the merchants like a physical store. How did Taobao shop solve this problem? What's the name of Taobao Chat app, and what's the name of the software that Taobao chats with merchants?

Taobao's online chat software for customers and merchants is called "Ali Want Want", referred to as "Want Want". In the process of online shopping, if the buyer doesn't know the detailed introduction of the baby or has special questions to consult, he can consult the merchant on the "Want Want" software. In this software, buyers can directly contact merchants, just as customers in physical stores can directly communicate with merchants online.

The software can not only solve the related problems of pre-purchase consultation for buyers, but also help buyers solve the after-sale problems of products. If there is a problem with the product purchased by the customer, you can directly feed back the specific problem of the product to the merchant on Want Want, and the merchant will give an analysis in time and negotiate with the customer to deal with it.

Most online shoppers have some concerns about the virtual stores and the businesses behind them, but the software "Ali Want Want" can alleviate the concerns of customers. Because buyers communicate directly with merchants in this software, both buyers and sellers should make good use of the software "Ali Want Want".