The oil and gas industry ranks second, with effective information 13323, accounting for 10. 19% of all effective information. People's attention mainly focuses on the failure of residential gas equipment and the installation of residential gas.
The new and renewable energy industries ranked third, with 7 1 and 9 1 pieces of effective information, accounting for 5.50% of all effective information. People's attention mainly focuses on the grid connection and electricity bill settlement of residential distributed photovoltaic power generation projects.
Treatment outcome
In 20021,among the 7506 complaints received, according to the relevant national laws and regulations, the agencies of the National Energy Administration accepted 7347 complaints, accounting for 97.88% of the complaints. Others that are not within the scope of energy supervision have been handed over in time in accordance with relevant regulations. At the same time, the report disclosed the specific handling of typical complaints and reports selected every month. (Please refer to the attachment for details of handling typical complaints and reports on the hotline 202165438+February 12398).
In response to the complaints and reports reflected by the masses, the agencies dispatched by the National Energy Administration handle them in strict accordance with relevant national laws, regulations and documents: First, correct the illegal acts of relevant enterprises and safeguard the legitimate rights and interests of the parties through administrative punishment, supervision and interviews, and ordering rectification; Second, through coordination and supervision, problems such as power quality and power supply services have been quickly solved, eliminating potential safety hazards and ensuring the normal production and life of the people; The third is to clarify the facts through explanation, so that the parties can eliminate misunderstandings.
In 2022, the National Energy Administration will adhere to the people-centered development concept and deal with all kinds of energy needs reflected by the people in a timely manner, especially in areas with insufficient energy supply and areas with high risks of epidemic and natural disasters. Strengthen the construction of the "internet plus" of energy supervision, increase the publicity and popularization of the official account and APP of 12398 hotline, and actively guide the public to participate in energy supervision; Further simplify the work flow, improve work efficiency, strive to make people's demands for energy use quickly and effectively, give full play to the role of 12398 hotline as a livelihood channel, and convey the "people's feelings" of the party in the energy field.