The professional definition of management consultant by the International Management Consulting Association is: "Management consultant is an independent person with good quality and knowledge. They provide very professional services for enterprises, the public and other social institutions. These services include investigating and identifying problems in customer management, strategy, policy, marketing, production process and organization. Through comprehensive analysis, they put forward appropriate suggestions for business and management applications. After being recognized by customers, we must cooperate with them.
From the definition of management consultant and the work done by management consultant, an excellent management consultant should have two qualities at the same time:
The first is the basic quality of management consultants, that is, all kinds of qualities unrelated to professional knowledge in order to complete consulting activities, including: expression ability, communication ability, analysis and judgment ability, fast learning ability, innovation ability and pressure resistance ability.
Secondly, the professional quality of management consultants, that is, the reserve of knowledge and skills related to management consulting activities and enterprise management in order to complete consulting activities, includes two aspects, one is consulting professional knowledge and skills, and the other is enterprise management professional knowledge and skills.
(A) the basic quality of management consultants
1. Presentation and communication skills
2. Ability of analysis and judgment
3. Fast learning ability
4. Innovative working ability
The innovation of management consultants is manifested in the following aspects:
(1) Conceptual innovation is applied to consulting;
(2) Innovation of consulting methods and tools;
(3) Innovation of consulting scheme.
5. Pressure resistance
Compressive capacity is mainly manifested in the following aspects:
(1) Have a firm sense of responsibility and dedication;
(2) Have tenacious perseverance to overcome difficulties;
(3) full of energy.
Title: The basic qualities of a management consultant include: ().
supervisory capability
B. Presentation and communication skills
C. Analytical and judgment skills
D. Fast learning ability
Innovative working ability
A: (BCDE)
(B) the professional quality of management consultants
Management consultants must have good professional knowledge and skills. In the process of providing services to customers, consultants are different from products or services provided by other industries: the services provided by consultants are an intellectual product, including the analysis of the current situation of problems and targeted solutions, and are the integration of intelligence. A qualified consultant should have two professional qualities systematically: the professional quality in a specific field and the professional quality in management consulting activities.
1. Management professional quality
Excellent employees should be both versatile and expert, that is, they should have one or more solid professional knowledge and skills on the basis of a multi-level, multi-disciplinary and all-round knowledge structure, which is what we often call "T-type knowledge structure".
The development of American consulting industry is in the forefront of the world. Consulting practitioners in the United States are generally composed of three parts: MBA graduates from famous universities, senior professionals in related industries, and retired managers from government departments and businesses. This kind of personnel composition obviously reflects the quality and ability orientation of consulting industry, which pays attention to systematic professional knowledge and rich professional skills.
2. The quality of management consulting professional field
At the same time, consultants also need to have in-depth and systematic knowledge and skills about consulting activities, mainly referring to the basic characteristics and nature of consulting work itself, the evaluation of consulting projects, the implementation process of specific consulting projects, the implementation points of different links and stages, and the performance management of consulting activities. These knowledge and skills are related to the mastery of the specific operation technology of the consulting activities themselves, and are equally important to the smooth implementation of the consulting activities.
Second, the ethics of management consultants
In recent years, issues related to professional ethics have aroused widespread concern in society.
As a profession, consulting has different professional characteristics from other professions, so the professional ethics that consultants should have are also different from other professions.
According to China's management consulting practice and international experience, the professional ethics and code of conduct of management consultants in China should abide by the following points:
1. Strictly abide by relevant national laws, regulations and policies.
2. Do not accept incompetent consulting entrustment.
3. Maximize the interests of customers.
4. Maintain the independence, objectivity and impartiality of the consultation work.
5. Keep customer secrets.
6. both "teach people to fish" and "teach people to fish".
7. Don't do anything to denigrate your peers.
In a word, the establishment and implementation of consulting professional ethics and code of conduct is not only an integral part of the construction of moral system in modern society, but also a necessary condition for the development of management consulting industry. It is of great long-term significance for society, enterprises and individuals to abide by professional ethics and cultivate good professional quality in consulting professional activities, and it also has a positive guiding, standardizing and inspiring role in our consulting activities.
Zhonghui Management Consulting Co., Ltd./China Hotel Management Consulting Network www.chinahotelmc.com