Professional response: The customer hinted at two messages: 1. He thinks "plastic" sunglasses are inferior; 2. Light glasses are inferior glasses. As an optician, of course, you can't go against your customers. You should first recognize the customer's words and then make a reasonable explanation. For example, you can say, "Yes, these sunglasses are made of special materials, so they are very light. If sunglasses are too heavy, customers will not feel them for a while, but they will feel that their noses can't stand them for a long time. Moreover, people in summer are prone to sweating, and sunglasses are too heavy to slide down, so this year our brand focuses on ultra-light and insensitive series. "
Besides, you can also say, "Speaking of materials, these sunglasses are plastic, but their strength is not worse than that of metal. I can show you. Plastic materials are not easy to cause skin allergies, especially sweating in summer. In contrast, metal sunglasses are more susceptible to corrosion.
2. A competitor's shop nearby can pick up the glasses immediately, but our shop can't. Because our store is unified from the headquarters express delivery; Then customers will say that we are not professional enough.
Professional response: first of all, you should explain your advantages to customers. You can say that your products are delivered from the headquarters factory, which saves a lot of intermediate costs and directly benefits consumers. And the glasses sold are all new products, and there is no backlog of products. Workmanship and fashion can be guaranteed. Glasses have many follow-up problems that can be accepted. In order to protect the interests of consumers, our store has not yet implemented it.
3, 53-year-old female, far flat, plus+1.50, half-frame metal frame, with progressive lenses. After matching, I found that I couldn't see clearly, and I was very angry in the store.
Professional coping: Common blurred vision problems in progressive films include:
(1) prescription problem;
(2) The lens assembly does not match the pupil height and distance of the customer;
(3) Improper adjustment of the wearing position of the spectacle frame, especially paying attention to the forward leaning angle;
(4) Progressive (channel) selection error;
(5) Wrong frame type selection.
Suggested solution: firstly, gradually reduce the marks of the lenses, and then eliminate them one by one in the above order.
Ferragamo SF2748A unisex glasses frame 4 14 blue frame silver temples
4. After the child put on glasses, he found that his naked eye vision dropped sharply after two months with the same degree. Customers think that the more glasses they wear, the worse their eyesight, and demand a reasonable explanation. How to answer customers?
Professional response: From a professional point of view, if myopia does not wear glasses, it will squint and narrow the pupil, resulting in a large depth of field. Anyone who has played with a SLR camera will know that aperture is inversely proportional to depth of field. The larger the aperture, the smaller the depth of field, that is, the smaller the clear range. Pupils are like the lens of a camera. After pupil contraction, the aperture is narrowed and the depth of field is enlarged, and things will become a little clearer. After wearing myopia glasses, the pupils return to normal, so when the glasses are just taken off, the naked eye vision will decrease.