Xx Travel Agency was established in February of XX. It has been nearly a year since we started our business on March 15, XX. With the care and encouragement of the leaders, I kept learning and pushing myself, and my business grew from scratch, from big to small, and opened up a new road for my own tourism development.
At the beginning of its establishment, the travel agency established the concept of "no complaints, no defects, and creating a green channel for tourism" based on the interests of tourists. The starting point is high and the requirements are strict. In order to satisfy tourists all the time and establish a good tourist image, we need to start from all aspects of room, meal, door, car and tour guide service. First, we have done the following work:
First, based on the long-term, put the work into practice and make a fuss about the details.
Ensure high standards and strict requirements, and fundamentally satisfy tourists. The service concept of "no complaints, no defects, creating a green channel for tourism" is not empty, but can be felt by every tourist. Instead of taking "tourists are God" as the slogan, let tourists really find the feeling of God, so as to establish a brand, shape an image and expand their influence.
At present, our organization has 8 business personnel. There are 2 planners and 4 fixed team leaders. All the staff firmly establish the idea of not sneaking around Weihai and losing face, and do their duty.
2. Pay attention to ideological education and standardize professional training.
Tour guide is the soul of tourism. The role of tour guides in the whole travel process should not be underestimated. After training and assessment, establish your own fixed tour guide team. Make strict demands ideologically and professionally, and make everyone aware of their great responsibilities.
Organize tour guides to conduct off-season policies and regulations and scenic spots training every year. In the process of training, we listed a large number of large and small problems that our tour guides encountered in the peak season, deeply analyzed the root causes of the problems, and followed the principle of rationality and legality.
Because as a qualified tour guide, while leading guests to sightseeing, we should also stimulate their consumption motivation reasonably and moderately, so as to promote the economic development of our city and stimulate the growth of our green gdp.
For tour groups, tour guides represent the image and reception capacity of the local agencies. The significance of strengthening tour guides' study of "Introduction to Travel Agency Management" lies in making tour guides understand the work contents of various departments during the operation of travel agencies, and fully understand the interest relationship and interest distribution among land agencies, hotels, hotels and tour groups, so that tour guides can,
While serving the guests, we can cooperate with the work of various departments of the travel agency, take care of the interests of the package travel agency and the interests of the whole journey, so that our work can be carried out smoothly.
Hotels and restaurants that cooperate with our agency have all gone through our on-the-spot investigation, so that tourists can really feel the comfort, warmth and smoothness of the passage. Implement the property system, but lower the price for hotels and restaurants, and don't owe the cooperative unit a penny. Established a good image in the cooperative unit and provided green and high-quality services for tourists.
3. Make full use of online media and actively develop e-commerce.
With the development of communication and computer technology and the popularization of the Internet, the circulation of tourism information is no longer limited by time and space, and a more direct relationship can be established between the operators of tourism resources and the ultimate tourism consumers.
The increase in the number of netizens in China has laid a foundation for the popularization and wide application of computer network information exchange. As one of the three pillars of tourism, travel agencies are responsible for combining tourism products, promoting and selling them directly to tourism consumers, and feeding back the demand of tourism market to tourism product suppliers in time.
The intermediary status of travel agencies determines the importance of collecting information, transmitting information and comprehensively utilizing information. Internet pushes travel agencies to the wave of change. The learning revolution triggered by the Internet is bound to have a great impact on travel agencies: on the one hand, travel agencies can easily obtain massive information from the Internet, strengthen the relationship between travel agencies, travel suppliers and tourists, and make the traditional operation mode of travel agencies informationized, simplified and scientific, and promote the modernization of travel agency management.
On the other hand, the Internet also brings together tourism suppliers and tourism consumers to exchange information, so that they can directly conduct business activities without relying on the information provided by travel agencies, and the traditional market of travel agencies will be divided up by other types of competitors. Therefore, the use of the Internet not only creates more opportunities for the business development of travel agencies, but also challenges the traditional operation mode of travel agencies.
Due to the economic crisis and other factors. This year's travel agency business is even more sluggish than before. The company's tourism work basically stopped, because our travel agency is a subordinate unit of Rongchang Real Estate Group Co., Ltd.
At this time, the company is actively preparing for the preliminary publicity and investment promotion of Rong Feng Hanhuo Shopping Street. Because shopping malls also have to receive tourism teams. The company focuses on the promotion and investment promotion of travel agencies in shopping malls.
From February of XX to the end of 65438 10 in XX, although the reception target was not completed for nearly one year, after one year's efforts, the enterprise has successfully passed the initial cultivation period. With the approach of XX, enterprises will smoothly enter the growth period, and with the further improvement of enterprise system.
And with the increasing popularity and reputation of enterprises, enterprises will introduce diversified and personalized products, meet the needs of tourists with better and more perfect services, realize the development goals of enterprises, and become the pioneers of high-quality tourism service quality and modern tourism enterprises.
Provide perfect services for tourists and contribute to Weihai tourism.