The maturity model of operation and maintenance services has four levels, namely: level 4 (basic level), level 3 (extended level), level 2 (promotion level) and level 1 (promotion level), of which level 1 is the highest and level 4 is the lowest.
ITSS Information Technology Service Certification Application Conditions
(Enterprises applying for ITSS qualification for the first time are advised to apply from Level 4 or Level 3. )
Maturity of Operation and Maintenance Service Capability-Level 4
Have independent legal personality.
The business license of the applicant includes the business scope related to operation and maintenance.
According to the characteristics of ITSS and the key index-the maturity of operation and maintenance service capability, an operation and maintenance service capability system has been established, which has been running effectively for more than half a year.
Can provide effective evidence such as operation and maintenance service capacity management, personnel, resources, technology and process.
The applicant has been engaged in information system operation and maintenance services for more than one year.
Maturity of Operation and Maintenance Service Capability-Level 3
Have independent legal personality.
The business license of the applicant includes the business scope related to operation and maintenance.
According to the three-level characteristics of ITSS and the key index-the maturity of operation and maintenance service capability, an operation and maintenance service capability system has been established, which has been running effectively for more than half a year.
Can provide effective evidence such as operation and maintenance service capacity management, personnel, resources, technology and process.
The applicant has been engaged in information system operation and maintenance services for more than one year.
Maturity of Operation and Maintenance Service Capability-Level 2
Have independent legal personality.
The business license of the applicant includes the business scope related to operation and maintenance.
According to the secondary characteristics of ITSS and the key index-the maturity of operation and maintenance service capability, an operation and maintenance service capability system has been established, which has been running effectively for more than half a year.
Can provide effective evidence such as operation and maintenance service capacity management, personnel, resources, technology and process.
Hold the information technology service standard ITSS conformance (ITSS- Level 3 Operational Service Capability Maturity) for more than one year.
Maturity of Operation and Maintenance Service Capability-Level 1
Having the qualification of independent legal person;
The business license of the applicant includes the business scope related to operation and maintenance.
According to the first-class characteristics of ITSS and the key index-the maturity of operation and maintenance service capability, an operation and maintenance service capability system has been established, which has been running effectively for more than half a year.
Can provide effective evidence such as operation and maintenance service capacity management, personnel, resources, technology and process.
Hold the information technology service standard ITSS conformance (ITSS- Level 2 of operational and maintenance service capability maturity) for more than three years.