The summary of the work of the organ affairs bureau refers to the review and analysis of the study, work or completion of a certain stage by social organizations, enterprises and individuals, and only after the summary can progress and improve. I sorted out the summary of the work of the Municipal Affairs Bureau for your reference.
Work summary of the government affairs service bureau 1 Since working in the central window, under the dual leadership of the central leadership and the bureau leadership, and with the care and help of colleagues, we have strived to build the agricultural machinery window into a window with better service, higher efficiency, more convenience and better image according to the goals of speeding up examination and approval, improving service quality, enhancing image and improving satisfaction. The research and work in the past year are summarized as follows:
First, improve ideological understanding. As the window staff of the government affairs center, while serving the people, they should unify their thinking with the decision-making of the county party Committee and the government and improve their ideological understanding. I am the staff of agricultural machinery window. Over the past year, I have strictly abided by the rules and regulations of the center and never relaxed my business knowledge in order to apply it to practical work.
Second, clear job responsibilities. In window work, I know that it is most important to establish a sense of responsibility and mission, strengthen service consciousness, strengthen service function, improve service quality and deepen service attitude, so as to achieve cordial, dignified, harmonious, enthusiastic, active, patient and thoughtful service. The window should be operated in an open, fair and sunny manner, so as to establish a good image of the government and make the people feel at ease and comfortable. High-quality and efficient convenience service can reassure the people, solve their difficult problems and create a harmonious social atmosphere. At the same time, I will patiently solve and answer the people's problems, take convenience, benefit and serve the people as the starting point and end result of my work, aim at helping the people solve problems, and clarify my work responsibilities.
Third, enhance business knowledge and improve service efficiency. The window is an administrative function representing the overall situation, so I must serve enthusiastically and skillfully and give correct answers to customers' inquiries; Where the masses have doubts, they can patiently and meticulously explain and explain until they understand; When receiving foreign customers, answer in Mandarin; Be able to actively guide customers with limited cultural level; When answering the phone, you can take the initiative to say hello. Loyal to their duties, love their posts and dedication; Unite and coordinate the promotion work of this unit; There were no disputes and unpleasantness with customers, and there were no complaints and reports for failing to perform their duties correctly. Looking back on my work in the service center for one year, there are still some minor mistakes in my work. I know I need to learn more business knowledge and be more strict with myself, so as to enrich my business knowledge and solve problems for the people better.
Fourth, the direction of future efforts. In the future work, we should strengthen our study, strive to improve our own quality, and constantly establish professional ethics and service level. Learn from superior policies and grasp the correct direction; Change the work style and correct the thinking of window work; Take continuous improvement of work style as an important means to promote work. I always take "serving as my duty, facilitating the masses and contributing to the society" as my motto, constantly ringing the alarm bell and striving to be a civilized and excellent window staff. I will take this summary as my personal support, supervision and help, carry forward the achievements, overcome the shortcomings, forge ahead with more full work enthusiasm, and make new contributions to promoting the work and development of the government service window in our county.
Summary of the work of the government affairs service bureau 2 As the entrusted agent of the comprehensive window of the county government affairs service center, I strictly abide by the rules and regulations of the center. With the help and guidance of the leaders of the center, my agency business level has been continuously improved, my service awareness has been continuously enhanced, and all aspects have strict requirements. The work and thoughts of 20xx years are summarized as follows:
First of all, ideologically, I seriously studied the theory of "Theory of Three Represents" and put it into my own work practice, considering the overall interests of the center everywhere; Conscientiously implement the party's line, principles and policies, and abide by various national laws and regulations; Actively participate in the "charging" training course for activists joining the Party in the county, participate in the mass line education practice activities of the Central Party, democratic life meetings, and various volunteer service activities, including on-site volunteer guidance service at the Spring Festival job fair in Nanling County, neighborhood watch and volunteer service activities in the community of Love Clothes Station in Nanling County; I visited four families in difficulties in Chungu Community of Jishan Town, and sent holiday greetings and solatium. Every month, civilization is created on the road of persuasion; Eight moral lecture activities were held, the monthly live shooting of moral lecture activities was done well, and the software materials were collected and uploaded to the dynamic management system of civilization creation in a timely and effective manner. Among them, I successfully participated in the organization and held a moral lecture hall. Strive to improve their own political and ideological quality.
Secondly, in the work, strictly abide by the rules and regulations of the center, keep the window clean and tidy, work in place, standardize the operation, and conscientiously complete the entrusted agency work, the monthly and annual assessment of the center, and other temporary work assigned by the leaders. The six units I represent have many examination and approval items, a wide range and complex requirements. Nevertheless, I still insist on answering the questions of the masses patiently.
Timely acceptance, efficient completion, strict examination of various procedures, one-time notification of incomplete information, patient explanation. Therefore, there was no complaint throughout the year, which established a good image of the center serving the people. In order to improve my professional level and theoretical level, I participated in online distance learning, learned the latest national policies and regulations, the reform of administrative examination and approval system, the openness of government services and innovative methods of government services for the convenience of the people, and attended the city-wide exchange meeting on government services standardization in Wuwei County, attended the training course on government services and social management standardization in Chongqing, obtained the qualification certificate of internal auditor for government services standardization, and participated in the standardization of government services in Nanling County. In addition, in order to broaden my knowledge, I attended advanced studies and obtained relevant degrees.
In March this year, she was named one of the top ten smiling angels in Wuhu government service system; In August, he was transferred to participate in the clean-up of the county power list; In 20xx 1 1 month, he was named Lei Feng pacesetter in Nanling County. In this year's five-month appraisal of the center, * * * was named as the outstanding individual of the month for three times, which is the affirmation of my work by leaders and colleagues. But I know that I still have many shortcomings. I will definitely continue to work hard in the coming year, set a higher standard for myself, foster strengths and avoid weaknesses, and strive for a higher level.
Summary of the work of the government service bureau. The administrative service center is a comprehensive management service organization set up by the people's government to centrally handle administrative licensing, administrative payment, administrative confirmation and administrative collection within the scope of functions and powers of the government at the same level. It is also an important platform to strengthen government services, improve administrative efficiency and provide high-quality, convenient and efficient services for the people. Dear, I have prepared a personal summary of the government service center for you. I hope it will be useful to you.
In 2000, in accordance with the working idea of "playing the service card, taking the road of innovation, and improving the quality of government service with all efforts", the county government service center actively carried out the activities of "striving for Excellence" and "creating civilized units", vigorously promoted the construction of grass-roots government service outlets, and made new progress in all work.
First, the business volume achieved "double breakthrough and one promotion"
From 65438+1 October1to165438+1October 20th this year, the county government service center accepted 480 public inquiries and applied for 2210, an increase of/kloc. 22,004 pieces were accepted, an increase of 10525 pieces; 2 1776 pieces were completed, an increase of 104 14 pieces; The monthly settlement rate is 98.63%, and the average daily settlement rate is 72.0 1%. The average number of cases per month was 1980, with an increase of 947 cases over the same period last year. The average time limit for the center to handle the' administrative examination and approval service' has been reduced from the statutory 20 or 6 working days to 1 1 and 74 working days, the average acceptance time of the promised items is 0 or 43 days, and the average completion time of the promised items is 4 or 04 working days, which improves the commitment speed by 43, 01%; The actual processing speed is increased by 74 and 2 1%. The service evaluation rate reached 98 and 9 1%, and the satisfaction rate reached 99 and 99%. Continuous 16 months with zero overtime and zero complaints.
This year, the business volume of the county government service center has achieved "double breakthrough and one promotion". "Double Breakthrough": First, in March this year, the monthly office volume of our county exceeded 2,000 for the first time; Second, the annual turnover exceeded 20,000, a record high. By June, 65438+ 10, the center had handled 20 137 pieces. It is estimated that by February this year, 365,438+0, 25,000 businesses will be handled, up by 89% and 60% year-on-year. "One promotion" means that the ranking of the office volume of our county government service center in the whole region has been greatly improved compared with last year. Last year, the office volume of our county ranked 42-47 in the whole region. This year, it ranked 35-37 from 1 to 10, and the office volume ranked 7- 10.
Two, complete the clean-up work of administrative examination and approval items.
In accordance with the requirements of the Notice of the County Government Office on Cleaning up Administrative Examination and Approval Items, the county government service center actively carried out the second round of cleaning up administrative examination and approval items with relevant departments at the county level. According to the adjustment of existing laws, regulations and legal basis, the administrative licensing and examination and approval items were cleaned, streamlined and adjusted in a timely manner in accordance with the principle of "all cancellations, all adjustments, and all decentralization". Put an end to the behavior of setting up administrative licensing and examination and approval items in disguise, do a good job in connecting projects decentralized by districts and cities, further standardize the catalogue of administrative examination and approval, compress the examination and approval time, simplify the workflow and improve work efficiency. After a comprehensive clean-up, * * * examined and approved 483 administrative licensing and non-administrative licensing items of 39 administrative organs (including units in counties and cities) in the county. The clean-up results were reviewed and approved by the 74th executive meeting of the 15th People's Government of Liucheng County on March 16, and were published in the form of official documents, which laid a solid foundation for further promoting the reform of the administrative examination and approval system in our county.
Three, standardize the administrative examination and approval according to law.
1, with the "three systems" as the guarantee, to promote the standardization and orderly examination and approval. The center strictly implements three systems: the first inquiry responsibility system, the time-limited completion system and the accountability system, and further establishes and improves the rules and regulations on project management, personnel management, hall management, network management, etc., and has made strict provisions from the examination and approval service procedures to the code of conduct for staff. In the process of government service, adhere to the system of managing people and managing affairs with the system. Through the implementation of various systems, the work style of the organs has been significantly improved, the service capacity has been significantly enhanced, and the work efficiency has been significantly improved.
2. Promote standardized and orderly examination and approval with an all-round supervision system. The first is to implement the daily inspection system. The central supervision unit visits all windows at least twice a day from time to time, points out the problems found in time, makes records and records them in the monthly assessment and annual assessment files. The second is to strengthen electronic monitoring. The center installed a unified government service approval and electronic monitoring system, and set up four video monitoring points to conduct comprehensive video monitoring on the hall of the government service center. With the implementation of online efficiency monitoring, all projects in the center will be accepted and handled through the administrative examination and approval system, and the working status of windows, examination and approval efficiency and service quality will be automatically counted and evaluated through the online system, further standardizing and improving the supervision mechanism of government services and ensuring the sunny operation of administrative examination and approval. The third is to strengthen supervision by the masses. Each window is equipped with a government service evaluation instrument, and the service attitude and service quality of the window staff are evaluated by the people on the spot. The annual evaluation rate is 98 and 9 1%, and the satisfaction rate is 99 and 99%. The telephone number of complaints and reports was published, and the staff were listed for posts, consciously accepting the supervision of the masses. No tip-off letter was received throughout the year, and no effective complaint occurred. The fourth is to promote the standardization and order of examination and approval with strict assessment. Strengthen the daily assessment of window staff, strictly implement the monthly assessment report of window staff in government service center, and summarize and file the assessment data, which has prepared sufficient assessment basis for the year-end assessment and the year-end evaluation of "service demonstration window" and "service pacesetter". Annual assessment is an important basis for evaluation.
3. Take special supervision as a means to promote standardized and orderly examination and approval. On September 22nd this year, 16-22, our county, led by the Supervision Bureau of the County Commission for Discipline Inspection, cooperated with the Government Management Office, the Government Supervision Office, the Legislative Affairs Office and the performance of office, conducted a special inspection on the administrative examination and approval and the disclosure of government information in the county, mainly checking whether all the examination and approval items listed in the Catalogue of Administrative Licensing Items and the Catalogue of Non-administrative Licensing Items in our county were included in the government service center after being cleaned up and whether they existed. For the problems found in the work, urge the relevant departments to rectify within a time limit. Through special supervision, our county's administrative examination and approval work has been further standardized.
Fourth, strengthen self-construction, stimulate and mobilize work enthusiasm, and improve work ability.
1, do a good job in political and professional studies. First, organize the management personnel of the political management office to participate in various business trainings organized by various districts and cities to improve the management level of the management personnel; Second, organize window staff to study the Party's basic theory, laws and regulations, policies and business, and building a clean government, so as to improve their political literacy. The third is to strengthen business skills training, improve the professional quality and working ability of window staff, and improve service quality and efficiency. Since the beginning of this year, our bureau has carried out four government service business trainings, and the learning coverage rate has reached 100%. In particular, this year, the leaders of the Municipal Management Office were invited to personally train the window staff on government information disclosure, which laid the foundation for the smooth development of the government information disclosure work in our county.
2, seriously carry out the "service demonstration window" and "service model" appraisal activities. This year, * * * commended five "service demonstration windows" and eight "service pacesetters" in _ _ years. Improve the enthusiasm of window departments and staff by striving for Excellence.
3. Carry out various cultural and sports activities in a planned way. During the year, we organized window staff to hold two balloon volleyball competitions, teamed up to participate in the 10th anniversary balloon volleyball competition of Liuzhou Municipal Affairs Service Center, and sent team members to represent Liuzhou in the regional civil affairs system basketball competition. During the activity, the communication and cooperation between departments were strengthened, the affection between staff members was enhanced, the working atmosphere was enlivened, the window staff felt the care and love of the center, and created a good relaxation condition for the construction of the center and the completion of all work.
Five, to carry out parallel project approval, improve the efficiency of administrative examination and approval.
While standardizing the operation, the center actively explores the parallel examination and approval mode of projects, opens a "green channel" for administrative examination and approval of major investment projects, and initially forms a parallel examination and approval mechanism of "one-time acceptance, collaborative association, joint examination and approval, and time-limited completion", paying special attention to the joint examination meeting for pre-approval of investment construction projects and the coordination meeting for handling relevant procedures during construction. This year, the county government service center and the county investment promotion bureau jointly organized the county industrial zone management committee, development and reform, land, construction, environmental protection, economic and trade bureau and other relevant departments to hold two parallel project approval meetings. Participants from relevant departments held a joint hearing on the site selection, land area and environmental protection of Liuzhou Jin Peng Power Machinery Co., Ltd. 10 project. After the joint hearing, our bureau actively urged the relevant window departments of the center to strengthen cooperation and implement series connection according to the legal causal relationship between the examination and approval links; For the examination and approval links where the causal relationship cannot be determined, the principle of "parallel connection" and "one window" shall be implemented for parallel examination and approval, so as to maximize the simultaneous examination and approval of all examination and approval links, minimize and compress the pre-approval time and improve the efficiency of administrative examination and approval.
Sixth, promote the openness of government affairs and government information and build a sunshine government.
Since the beginning of this year, our county has initially straightened out the work management system of "one service and two publicity", and it is clear that the county political management office is responsible for the publicity of government affairs throughout the county. The Securities Regulatory Office has earnestly assumed its responsibilities in its work, and achieved initial results in the openness of government affairs and government information, striving to create a "sunshine government".
The first is to set up a specialized agency. The county government office has set up a special government affairs disclosure unit, which is responsible for guiding the county's government affairs disclosure and government information disclosure. The second is to bring the openness of government affairs and government information into the performance appraisal system of all units in the county, so as to urge all units to attach importance to and promote the openness of government affairs and government information. The third is to carry out business training. On June 16 this year, our bureau organized a large-scale business training on government affairs disclosure and government information disclosure. Sixty-eight business backbones from all towns and relevant departments in the county participated in the training, and invited leaders and professional and technical personnel from Liuzhou Municipal Bureau of Organs and Affairs to give lectures in our county, which enabled our county staff to have an intuitive and comprehensive understanding of the operation process of government affairs disclosure and government information disclosure, and promoted the improvement of business level. Fourth, the center has set up a touch screen system in the lobby to input all the basic information, responsibilities, policies and regulations, service guides and service items of the center, and connect with the examination and approval system, which has increased the functions of document inquiry, realized the comprehensive utilization of information and built a convenient and fast information platform for the masses. Strictly carry out the "window-style" office, implement the one-time notification system, and make the people who handle affairs know the content and process at a glance through the service guide, touch screen, telephone and on-site consultation, understand that it is fair and convenient to handle affairs, effectively put an end to the phenomenon of "eating, taking, blocking and demanding" and establish a new image of an honest and clean government. Fifth, the establishment of government information public places has promoted the construction of "two databases". Invest 80,000 yuan in special funds to improve the software and hardware construction of three government information disclosure inquiry points: government service center, library and archives. Hardware devices such as inquiry computers and filing cabinets have been added, and the working system of the inquiry center has been improved. During the year, it also completed the reception of government information disclosure documents of 67 units in the county. At present, our county government information public access point has provided people with a variety of ways to access information such as computers, touch screens and paper documents. Sixth, strengthen the construction of government portals, and urge all relevant departments to update their public information on government portals in time through irregular spot checks to improve the accuracy, comprehensiveness, effectiveness and timeliness of information disclosure. Seventh, according to the unified deployment of the autonomous region, the construction of a unified platform for government information disclosure in the whole region was completed, which laid the foundation for the standardization of government information disclosure in our county.
Extend the service system and consolidate the service foundation.
In order to promote the in-depth development of government services, while strengthening the construction of county government centers, our county strives to extend the government service system. This year, our county has established government service centers in four towns: Tai Po, Taiping, Fengshan and Dongquan. As of 10, the construction tasks of four township government service centers have been fully completed and put into operation. At the same time, our county government office also successfully held the unveiling ceremony of Taiping and Fengshan township government service centers, which expanded the influence of township government service centers. Up to now, including the two township government service centers completed last year, our county has covered 50% of the county's township government service network system, further consolidating the service foundation and making the broad masses of people truly feel convenient, affordable, efficient and fast services. As of165438+1October 20th, all township government service centers in the county had accepted administrative examination and approval services 13309, and closed them 13309, with a closing rate of 100%. Among them, four newly established centers accepted 1686 pieces this year, and closed 1686 pieces, with a closing rate of 100%.
Eight. Strengthen external publicity and exchanges, and strive to create a good development environment.
This year, the county political work office attaches great importance to and earnestly does a good job in publicity and reporting, and increases publicity efforts. First, in daily work, timely upload and release information on government services, government affairs disclosure and government information disclosure; The second is to report the attendance, discipline and business situation of each window and staff to the county leaders and the leaders of each window unit through the preparation of the monthly report of the government service center. This year, an information platform section will be added to the bulletin to increase the publicity and reporting of the work of the government service center at all stages; Third, actively contribute to the information units of the municipal management office and the two offices, timely reflect the practices, achievements, existing problems and difficulties in the construction of government service centers, and provide reference for leadership decision-making. Fourth, through the related work of Liucheng TV station's publicity and reporting center, comprehensively publicize the policies and functions of government services, so that all sectors of society can pay attention to, understand and support government services, and strive to create a good public opinion atmosphere for the construction of the center.
Nine, to carry out activities to create civilized units, and promote government services to a new level.
Actively carry out the activities of striving for Excellence and creating civilized units at the county level. The center organically integrates the selection activities of "service demonstration window" and "service model", and promotes all work with the creation activities. From the aspects of hall hygiene, hall environment, staff's professional skills, staff's work style and center management, etc. Focusing on the work goal of "improving efficiency, improving service and improving people's satisfaction", the center innovates service methods and vigorously promotes reminder service. Since the beginning of this year, the center has carried out more than 30 reservation services, more than 200 delayed services and 3 door-to-door services, and completed 2 1776 administrative examination and approval services for the masses, with a service satisfaction rate of 1000%. No overtime, no complaints. The practice of the center has also been affirmed by the county civilization Committee and passed the evaluation and acceptance of the county civilized unit acceptance group.
Ten, strengthen the "one service and two open" application system construction.
Cooperate with the general office of the people's Government of the autonomous region to carry out the construction of a special network for government services and a unified platform for government information disclosure. At present, the optical fiber of the government service private network has been connected to the computer room of the government service center, and the background operation of the government information unified platform has been basically completed and is being debugged.
Eleven, focus on promoting the standardization of the website.
In order to further promote the standardization construction of county-level government service centers, improve and expand the functions of government service centers, our county plans to build a new government service center building in Chengdong New District. This project has been discussed and approved by the Standing Committee of the county party committee, and has been included in the key project of promoting economic and social development of five working groups in our county in. The county government office actively carried out the preliminary work of the project, and reported the building construction scale and design requirements to relevant departments for planning and design according to high standards and high starting point.
Twelve. Party building has achieved results.
Under the guidance of the county government departments, our center actively pays attention to the party building work and explores a way to promote the party building work with the focus on government affairs construction. At present, three comrades have submitted applications for joining the Party to the Party organization. This year, two activists have been identified to join the Party, and party member 1 is planned to inject fresh blood into the Party organization.
In, our county's government service and government information disclosure achieved initial results, but there are still some difficulties and shortcomings, mainly in the following aspects: First, the county-level government service center is limited by the venue, and its service function is difficult to expand; Second, the operation of township government service centers needs to be further standardized; Third, there are many problems and difficulties after the work of "two openness" is brought into the responsibilities of the government office. If there is no staffing and special office funds, the administrative organs do not pay enough attention to the promotion of "two openness" and fail to provide government information disclosure materials to the government information access places, which brings many obstacles to the promotion of "two openness".
In the work of _ _ _, we will take practical measures to carry out rectification, actively explore new project approval and management mechanisms, strive to improve work efficiency and service quality, improve the long-term mechanism of "openness and openness", and strive to create an open and transparent "sunshine government" to create a good government environment for the county's economic development.