What are the communication skills of telephone interview for headhunting consultants? Basil net below? According to my more than ten years of experience in building headhunting, I would like to share my communication skills in telephone interview.
Why is the eloquence of headhunters important? It is because when interviewing customers, our conversation skills and eloquence skills are important factors for success. So, how can we easily break through the hearts of customers and make a deal easily? This needs to talk about the six most commonly used "attack tactics" of headhunting consultants we are going to talk about today.
First, in the shortest possible time to find * * *.
* * * Similarity is the basis of interpersonal communication. Of course, in the same hobby, the topic will be easy, and headhunters will be easy to succeed if they get close to each other. There are so many similarities between people that you can always find them if you are careful. (Basil net-focusing on headhunting recruitment services in the construction field. Headhunting learning and growth community: headhunting tribe)
1, "judge a book by its cover"
"Judge a person by his appearance" here refers to the information provided by the external image. It can be said that a person's mental state, spiritual pursuit, hobbies and so on, can be seen from his expression, clothes, speech and so on. As long as you observe more, you will find * * * similar.
2. Try to find out the similarities with the words.
For example, the old but practical villagers, classmates, comrades-in-arms, peers and other entities, as well as the same hobbies, are the best ties between the two sides. (Basil net-focusing on headhunting recruitment services in the construction field. Headhunting learning and growth community: headhunting tribe)
3. Be good at other channels.
For example, listening to people's introductions and other ways to find similarities.
Second, be familiar with your own products.
If headhunting consultants don't know their own products, service methods and processes, they will usually give people unprofessional information. Only when you are fully familiar with your service products can you cope with it.
Suggestion: besides being familiar with your own products, you should also be familiar with similar products and related products, so as to better serve customers and win their trust. Customers want to buy furniture, but you only sell sheets. If you know everything about furniture, you can recommend a suitable mattress according to the furniture purchased by the other party, or recommend your own mattress and then suggest what kind of furniture the other party should have. Customers will naturally trust you more.
Third, fully understand each other's real needs.
What exactly do customers need? Know how to ask each other's needs.
When choosing an air conditioner, the unit may pay attention to the function of purifying air or bass, but not to the price.
Working families go to buy air conditioners, and you talk to him about how air conditioners purify the air and how to increase oxygen. He may not be interested, but his real demand may be whether the price can be cheaper.
A beautifully dressed beauty chooses air conditioning. Maybe she is worried that air conditioning will make the indoor air drier, resulting in skin water shortage and other problems.
Fourth, introduce the selling points to customers in this way.
The selling point is "better than the status quo", which embodies the unique charm and characteristics of the product.
Let the hypothetical customer have it, tell him what your selling point is, and introduce the selling point as much as possible before the customer gives up. Maybe the next selling point is his demand point.
For example, our clothes are made of * * * fabric, which is more comfortable than * * * fabric; Our air conditioner is quieter, as small as * * * decibels, and it is more secure to sleep at night.
Five, keep a finale.
Holding the last point is the last strategy.
When the customer is about to make an order at last, but still hesitating, he can often recommend a finale plan to the customer, which can often play the role of "one foot in the door".
The strategy of releasing price is generally "Hamburg strategy".
It is to recommend some real selling points first, and then announce the price. In the final negotiation stage, add a selling point on the basis of this price, so that customers have a sense of value for money.
Sixth, praise more and be sincere.
Sweet mouth, no money Praise is a common strategy in any industry, but keep a sincere heart and tell all the advantages that can be seen by the naked eye!
Remember: Honesty is gold, and it will always be the foundation of enterprise survival!
I hope the answer of basil net can help you.