Thank you very much for giving me this opportunity to learn and grow in customer service. Thank the company leaders and colleagues for their support and help in my work, and let me integrate into the team building of the company. I hope to create a good working atmosphere and working environment with you.
As the new year begins, the customer service department will also face some brand-new environments and tests. According to my understanding of the company these days, I made the following work plan:
1. Terminal training Make a perfect and reasonable terminal training plan within the scope of customer service, and complete the training seriously and effectively.
2. Collecting small ticket information Pay attention to the collection of basic information of small tickets, and try to fill in as much as possible, especially some important items, which must be filled out in a standardized manner; File keeping uses unified professional management software to establish customer files.
3. Statistically analyze the data, compare the customer's consumption information, feed it back to the relevant departments in time, and attach the first-class constructive opinions.
What promotion and development skills do you want in the company:
1 First of all, we should know what the culture of this enterprise is, and try to look closer in this direction. You can learn about its corporate culture online and in many other ways.
2. Secondly, generally speaking, short-term career development planning should be a personal plan for 3-5 years, that is to say, your own goals after 3-5 years. Set yourself a reasonably optimistic goal.
3. The expectations of the company can be written from my actual situation, such as the company's reasonable incentives for myself after making achievements. It can be said from four aspects: environment, material, spirit and goal.