1, customer service complaint in Pinduoduo.
Now only through the intervention of customer service can we solve the problem and effectively protect the complaints. Sellers should also collect relevant evidence, saying that there are pictures and the truth. The most important thing in online shopping is to leave a screenshot of evidence, whether it is chat evidence, order number, product photo or verification certificate. It is not easy for customer service without evidence to handle complaints. Give the evidence to the customer service and let the customer service decide.
2, consumer service network complaints
This kind of organization will have a special person to accept complaints and punish illegal businesses according to relevant laws and regulations, but we should also pay attention to the evidence. This method is the most effective for the platform, and businesses are most afraid of it.
Pinduoduo complaint skills:
1, the evidence should be fully prepared. Since the merchant is selling products, is there any use of promotional materials such as product pictures and trademarks, or infringement of patent copyright? As long as the relevant evidence is collected to prove that the other party has one of the behaviors, the lawsuit of intellectual property infringement can be established.
2. There are various types of complaints. In fact, there are many kinds of complaints about intellectual property protection platform, including 7 kinds of trademark infringement complaints, 2 kinds of copyright infringement complaints, 3 kinds of patent infringement complaints, copyright and factory name and address infringement complaints, art works infringement complaints and counterfeit goods complaints. Therefore, it is recommended that you consult a professional or team before making a complaint.
3. Maintain the integrity of the complaint account. Because Pinduoduo has different rules from other platforms, and Pinduoduo is a pro-business platform. Therefore, brands should make a detailed analysis of the complained links before complaining, so as to ensure the success rate of complaints. The higher the success rate of the account, the smoother the complaints in the later period. Therefore, if the brand wants to control the price well, it must maintain the integrity of the account.