In the past, in the impression of many people, China Post, as a central enterprise, was too "slow" in express delivery and its efficiency was not as good as that of private express delivery enterprises. However, after the overall speed increase of China Post, not only will the label of "slow" be torn off, but it will also create competitive pressure on private express delivery enterprises. Because most private express delivery companies can't arrive the next day or the next morning.
The overall speed increase of China Post is a microcosm of central enterprises actively adapting to market competition. When central enterprises really lower their posture and compete fiercely with other market players, the competitive advantage of central enterprises can be more prominent. China Post itself has advantages in postal routes and outlets. Once the postal route is optimized and increased, the capacity and efficiency are improved, just like a lion waking up, which has a great shock to the express delivery industry.
After the overall speed-up of China Post, not only its own business volume or performance will be significantly improved, but other express delivery enterprises will also be forced to speed up, so the overall competitiveness of China express delivery enterprises and users' satisfaction with the efficiency of express delivery services will be "improved". From this point of view, China Post, while turning over, is also a catfish that activates the express delivery industry.
From the public's point of view, we look forward to seeing express delivery companies strive to be "fast" and "fast", because "fast" is not only the characteristic that express delivery companies should have, but also the service efficiency that users hope. But whether it is China Post or other private express delivery enterprises, they should pursue both "quickness" and credibility. Because as a courier company, it needs all kinds of good reputation, such as courier safety, compensation, and the "last mile" in rural areas.
Users not only need the courier company to speed up, but also hope that the express mail can be delivered safely. However, according to relevant reports, the loss and damage of express mail is becoming the "hardest hit" for users to complain, and the compensation involved in the loss and damage of express mail is another pain point for users. For example, recently, some netizens disclosed that their 12 boxes of express mail were thrown into the garbage dump, and four of them were missing and caught in a compensation dispute.
This requires perfecting the Postal Law and the relevant regulations and standards of express delivery, forcing enterprises to control the loss and damage rate and solve the compensation problem; It is also necessary for express delivery companies to improve their management and services and win market recognition with good reputation. The phenomenon that couriers in cities below the third and fourth lines don't deliver goods to their homes violates relevant regulations, causing troubles to users, and also requires courier companies to improve their services and build their reputation.