The hospital always adheres to the service tenet of "patient-centered, quality-centered", improves medical and service quality, implements the strategy of famous doctors, famous departments, and famous hospitals, and adopts multiple measures and a multi-pronged approach. , strive to improve the quality of medical care.
Strengthen system management. In the nationwide Hospital Management Year activities with the theme of improving medical quality, the hospital strengthened the purpose of "serving the people wholeheartedly" and the service concept of "patient-centered, quality-core", highlighting link quality control, service The three key points of model transformation and rational drug use have strengthened the medical quality management network at the hospital and department levels, strengthened the quality control of single diseases, and strengthened the medical quality management system around the main factors affecting medical quality such as medical personnel, medical technology, equipment, and institutional norms. Management, establish and improve various systems, improve services, clarify responsibilities, take multiple measures, and focus on implementing 12 core medical systems such as the first consultation responsibility system, the discussion system for difficult and critical death cases, the third-level physician ward rounds system, and the major surgery approval system; Adhere to the dean's administrative and business ward rounds system, and conduct irregular, focused and planned inspections of the medical quality management of each department every month; the writing of medical records, prescriptions, diagnosis certificates and other medical documents have been further standardized, and the quality of medical care has been continuously improved. In order to improve the overall medical level of medical staff in the hospital, the hospital also adopts various methods such as going out and inviting in for training. Every year, 6-8 personnel are sent to well-known hospitals across the country, provinces and cities for further studies, and relevant personnel are actively sent to participate in various training courses organized at all levels, and regularly invite provincial hospitals, provincial cancer hospitals, Tai'an Central Hospital, and Taishan Medical College Experts from affiliated hospitals come to the hospital for consultation, rounds, ward rounds, case discussions, surgical demonstrations, and specialist lectures. The hospital actively carries out activities such as technical competition, medical record quality improvement month, medical quality improvement month, and ward management improvement month to improve the technical level of medical staff in the hospital.
Adhere to science and technology to develop the institute. The hospital actively encourages medical staff to carry out scientific and technological innovation based on their positions, and gives heavy rewards to those who develop new technologies and new businesses and achieve obvious results. In the past few years, more than 10 scientific research achievements of the hospital have won provincial, municipal and county awards. The "front-opening convenience shoes" invented by deputy director Zhao Guizhen, the "light-proof infusion set" invented by Chen Qingtian, director of the first internal medicine department, The "anti-pollution infusion bottle cover" and "anti-pollution disposable infusion set" invented by Yang Hongfeng, director of the Department of Infectious Diseases, and "bone erosion drug therapy shorts" invented by Zhang Xingmao, director of the Traditional Chinese Medicine Management Department, "a new scalp needle thread embedding device", The "n" type air cushion, the "tear duct indwelling suture needle" invented by Zhu Chunxia, ??director of the facial features department, and the "auricular pseudocyst clip" all won the National Technology Patent Award and were widely used in clinical practice, achieving good results.
Create first-class service levels to make patients satisfied with their medical treatment. When you walk into Ningyang County Second People's Hospital, you will always feel the warmth like spring, the spacious and bright hall, the sincerely smiling medical staff, and the considerateness. With considerate service, Ningyang County Second People's Hospital is focused and calm, and strives to climb towards the lofty medical realm. Making patients convenient and satisfying is the focus and foothold of the hospital's service philosophy.
In order to further change the service concept and focus on the development of the hospital and improve the service level, the whole hospital has successively held discussions on "What should we do with the development of the hospital?", "If I were a patient" and "Continue to "Emancipate the Mind and Promote Scientific Development" learning and education activities to improve awareness and change service concepts. Through study, education and large discussion activities, they made three changes in their service concepts: first, they changed the practice of medicine in the classroom to serve the community; second, they changed passive services to active patrol services; third, they changed the old service model to a convenient and fast service model. Changes in service concepts have led to improvements in service attitudes and service levels. Nowadays, medical staff are neatly dressed, posted on duty, behave dignified, speak civilized language, serve with smiles, and have good appearance and demeanor. They display a good mental outlook, bloom with youthful vitality, release vitality and passion, and enhance the trust of the masses and the affinity with patients. feel. In order to better provide convenient and fast services to patients, they continue to change their service models and simplify the medical treatment process. In order to shorten the waiting time for patients, they cooperated with Jinan Inspur Group to develop a hospital management system, implemented computerized management, and established an in-hospital local area network, eliminating the need for inpatients to queue up to pay and get medicines. All patients will be transferred to the hospital by medical staff. All kinds of medicines are delivered to the wards, and full tracking services are implemented.
They have also implemented a doctor contact card system. Each newly admitted patient has a doctor contact card, which facilitates the hospital's return visits to discharged patients, and also facilitates patients to contact the attending doctor, which is conducive to the patient's recovery. The implementation of "clear consumption" is also an important aspect of changing the service model. They implement a "one-day list system" for inpatients, allowing inpatients to know at a glance the daily bed fees, diagnosis and treatment fees, treatment fees, surgery fees, drug fees, etc. Implementing patient selection of doctors is also an important part of their transformation of service models.
In order to facilitate patients and companions, the hospital has built a high-end carport and installed electronic screens in the new ward building to introduce the hospital’s specialties. A doctor’s bulletin board has been set up in each department to announce The basic information of each doctor such as academic qualifications, professional titles, and medical expertise ensures that patients can be guided when they come to the hospital for treatment, have a place to park their vehicle, and have a safe place to seek medical treatment, making their life very convenient. While strengthening the construction of in-hospital service facilities, the hospital also continues to strengthen the construction of out-of-hospital service facilities. First of all, the hospital often sends medical personnel to communities, villages, enterprises and institutions to conduct health examinations and establish health files for the people. Secondly, community health service stations, clinics and other nearby medical places have been set up in each community. The construction standards of each place are high, with 6 rooms separated, which is higher than the standard requirement of 4 rooms separated in the province. Medical facilities are constantly being added to truly make The service requirement is to “stay within the village for minor illnesses, within the county for serious illnesses, and go to higher-level hospitals for difficult and complicated diseases.” The hospital also implements staggered staffing, arranging some staff to go to the community for long-term treatment, and regularly organizes staff to go to the community to provide various services, which reduces the medical burden of the people and meets the medical needs of patients. Thirdly, they have also conscientiously implemented and improved a series of preferential policies of the New Rural Cooperative Medical System. All drugs and medical consumables are purchased directly from the market through bidding, and all the savings are used for patients. In addition, they also strictly follow the new rural cooperative drug catalog published by Shandong Province and strictly implement the requirement that patients pay no more than 10% of the drugs at their own expense, saving patients a lot of money. For four consecutive years, the hospital has been commended by the Ningyang County Party Committee and County Government as " Advanced Unit of New Rural Cooperative Medical Care”.
At the end of the interview, when asked about the future development prospects of the hospital, Director Chen Henglong described a grand blueprint for the development of the hospital with full confidence and enthusiasm: in the continuous improvement of medical quality, service level and medical environment, Under the premise of continuous improvement, we strive to build a trustworthy hospital trusted by the masses with complete departments, outstanding specialties, first-class equipment, and highly skilled personnel. We will become a veritable leading hospital in the eastern region of Ningyang and a first-class modern general hospital.