1 first of all, we must master the knowledge of health care products sold. Including ingredients, efficacy, applicable crowd, taking method, matters needing attention, etc. To understand the past, present and future of health care products, pay attention to show your familiarity with the products in front of customers.
2. It is best to establish customer consumption files of health care products (customer name, home address, contact telephone number, reasons for purchasing health care products, quantity of health care products purchased, and investigation records of effects after taking them). It can also be used as a customer witness, which is more credible and convincing when selling. ?
3. Within one week after the health care products are sold, you should call the other party to ask about their use, answer the questions that customers have in the process of taking health care products, tell customers to insist on taking health care products correctly, and finally tell customers to keep in touch. ?
Second, the sales speech.
1. The customer said: There are too many health care products, and eating too much will have no effect. They don't want to be cheated again.
Answer: Yes, there are many deceptive and harmful products in swindlers, which requires uncles and aunts to know more about what is good for our health and what is aimed at our physical condition. More importantly, it depends on whether there are good scientific research institutions, which patents have been obtained, and whether the ingredients have side effects. Our brand products are completely trustworthy and guaranteed. And you can rest assured of our service, and you can contact us in time if you have any questions.
2. Customer: Can you make it cheaper?
Answer: First of all, we can't say, "This health care product won't work!" Strong rejection will make customers dislike you. When encountering this kind of question, we should avoid the customer's questions and don't answer them directly, because once we enter the price negotiation, we will be passive. At this time, the money is in the hands of customers, and our advantage is the product, so we should let customers fully understand the product.
Extended data:
1, maintain a good sales conversation atmosphere.
In order to impress each other in sales and reach an effective agreement, it is necessary to create a good conversation atmosphere. Learn to show concern for others at the beginning of a conversation, such as, "What can I do for you?" Maybe it doesn't mean much to the content of communication, but it can make both sides feel relaxed and natural, and communication will continue.
2. Pay attention to honesty and keep your word.
We must pay attention to honesty, keep our word, and live and work the same. This is especially true for salespeople, who keep their promises and are not allowed to make promises that they cannot make. If they make promises to customers that they can't make for the sake of sales, they will only lift a rock and drop it on their own feet and lose the trust of customers.