If there are problems with the quality of individual products or after-sales service attitude, the merchants will be warned and informed of rectification. If you receive a complaint about a merchant's goods, the merchant will be required to pay ten times the total amount of the goods sold with serious problems as liquidated damages.
In the face of biased policies:
1. Platform channel: In fact, there are many complaints about intellectual property protection platforms, including 7 complaints about trademark infringement, 2 complaints about copyright infringement, 3 complaints about patent infringement, infringement of copyright and factory name, infringement of art works and counterfeit goods. Therefore, it is recommended that you consult a professional or team before making a complaint.
2. Justice: In addition to complaining to the platform, you can also directly report serious infringement to relevant departments, including the Industrial and Commercial Bureau (with different business addresses), the Market Supervision Administration (product quality, publicity, consumer purchase), lawyers' letters, legal proceedings (product scratch, impersonation as an official, false authorization, unfair competition) and so on.
3. Consumer behavior: In addition to complaints and reports, you can also control illegal businesses by purchasing their inventory, then returning goods, bad reviews, etc., and interfere with the normal operation of the other store through multiple IP accounts and multiple addresses.
The above contents refer to Baidu Encyclopedia-Pinduoduo.