Pinduoduo's handling of the complained merchants:
When the shops and merchants of Pinduoduo Platform are complained by users, they will be punished lightly, and even may be punished for closing their stores in serious cases. The complaint depends on the severity of the incident.
if there are problems with the quality or after-sales service attitude of individual products, the merchants will be warned and notified of rectification. If you receive a complaint about a merchant's goods, the merchant will be required to pay ten times the total amount of products sold with serious problems as liquidated damages.
Facing biased policies
1. Platform channels: In fact, there are many kinds of complaints about intellectual property protection platforms, including 7 kinds of trademark infringement complaints, 2 kinds of copyright infringement, 3 kinds of patent infringement, copyright and factory name infringement, art works infringement and counterfeit goods, etc. Therefore, it is recommended that you consult professionals or teams before complaining.
2. Judiciary: In addition to complaining to the platform, we can also directly report serious infringement to relevant departments, including the Industrial and Commercial Bureau (with different business addresses), the Market Supervision Administration (product quality, publicity, consumer purchase), lawyers' letters, legal proceedings (product scratch, impersonation as an official, false authorization, unfair competition) and so on.
3. Consumer behavior: In addition to complaints and reports, we can also control illegal businesses by purchasing their inventory, then returning it and making bad reviews, and interfere with the normal operation of the other party's stores by using multiple IP accounts and multiple addresses.