Being maliciously complained about false propaganda, this is a business, and many businesses have complained. How do businesses need to deal with this malicious incident? The following is what I did when I received the complaint from 12345 for your reference, hoping to help friends in need.
What should I do if I receive a complaint from 12345? 1"12345" citizen service hotline is a communication platform between the government and citizens. Mainly responsible for complaints within the scope of government duties. Specifically responsible for accepting and handling the consultation on the responsibilities and procedures of government departments and staff, the consultation and suggestions on policies and regulations such as administrative examination and approval, investment attraction, and the criticism and complaints to government departments and staff. If the relevant department determines that the facts of the complaint are untrue, it shall belong to the scope of civil infringement and may require the complainant to explain the situation. Those who intentionally falsely accuse or slander may be required to restore their reputation and apologize. If the circumstances are serious, they may be given public security punishment.
Legal basis:
Article 2 of the Tort Liability Law infringes upon civil rights and interests and shall bear tort liability in accordance with this Law.
The civil rights and interests mentioned in this Law include personal rights and property rights such as the right to life, health, name, reputation, honor, portrait, privacy, marital autonomy, guardianship, ownership, usufructuary right, security right, copyright, patent right, trademark exclusive right, discovery right, stock right and inheritance right.
Fifteenth ways to bear tort liability are:
(1) Stop the infringement;
(2) remove obstacles;
(3) eliminating danger;
(4) returning property;
(5) restitution;
(6) Compensation for losses;
(7) apologize;
(eight) to eliminate the influence and restore the reputation.
The above tort liability methods can be applied separately or in combination.
If the complaint is verified to be untrue, what will be done to the complainant?
Generally, if the contents of the real-name report and the verification results are wrong, the legal responsibility will not be investigated, but the premise is that the prosecutor has no malicious or intentional motive for falsely accusing and framing, and intends to subject the other party to public security or criminal punishment.
1. Paragraph 3 of Article 42 of the Law of People's Republic of China (PRC) on Public Security Administration Punishment stipulates that anyone who fabricates facts and falsely accuses others in an attempt to subject others to criminal investigation or public security administration punishment shall be detained for not more than five days or fined not more than 500 yuan; If the circumstances are serious, they shall be detained for not less than five days but not more than ten days, and may also be fined not more than 500 yuan.
2. Article 243rd of the Criminal Law of People's Republic of China (PRC) fabricates facts, falsely accuses and frames others, with the intention of subjecting others to criminal investigation. If the circumstances are serious, they shall be sentenced to fixed-term imprisonment of not more than three years, criminal detention or public surveillance; If serious consequences are caused, they shall be sentenced to fixed-term imprisonment of not less than three years but not more than ten years. State functionaries who commit the crimes mentioned in the preceding paragraph shall be given a heavier punishment.
The provisions of the first two paragraphs do not apply to false accusations and frame-ups.
What should I do if I receive a complaint from 12345? 2 12345 is a consumer complaint report phone, and many calls about various events need to be answered every day. It must be difficult to solve if one person reports it, but it will be effective for most people to report the same thing. So it doesn't matter how many times 12345 is called, strength is the key.
How many times have you called 1 and 12345?
If you call 12345 for the same thing, you must handle it at one time, because you call the mayor's hotline and a special staff will handle it for you. If it is not handled for you, you can continue to call this number. The general staff will handle it for you at one time.
Of course, it is solved according to specific circumstances and laws, and not all problems can be handled according to your requirements. You have reasonable demands and they can do it, but your unreasonable demands can't. Their help is not unprincipled.
2. 12345 reporting real name or anonymity?
They can all be real names or anonymous.
12345 will send an assignment form to the responsible unit, which will record the name and telephone number of the caller. You can tell the operator not to display specific information.
The complainant's information will not be made public, and 12345 or whether the complainant's name is displayed. If the request is unrealistic, they will only transfer your complaint to the relevant departments for handling and pay a regular return visit. If it is illegal, the complaint effect is still relatively good.
Is it useful to call 12345 anonymously?
Call 12345 and give feedback to the complained unit. Your phone number and address are on the processing list. When you complain in the future, just tell the lady who answered the phone to give you anonymity. Just say that the company and account number should not be mentioned in the community, and the mobile phone number should not be recorded by them. However, such a thing will sink into the sea. 12345 will call you back to ask if you are satisfied. Answer if you are not satisfied.
What should I do if I receive an untrue complaint from 12345?
1. To master the evidence, you must first master the evidence of reporting complaints, and prepare more copies, which will be used when defending rights. If there are other people who have the same demands, we can unite, react to the problems together and force each other to solve the problems.
2, through the network, news media and other media exposure, the other party's illegal acts and omissions exposed one by one, to put pressure on the other party and the competent authorities.
3. Multi-channel response. In addition to calling 12345, you can also directly complain to the petition department, the competent department and other places.
4. sue the other party. If the other party has caused damage to economic property and health, it can sue the other party in the local court for compensation.
Legal basis:
Article 15 of the Law of People's Republic of China (PRC) on the Protection of Consumer Rights and Interests
Consumers have the right to supervise the protection of goods and services and consumers' rights and interests. Consumers have the right to report and accuse violations of consumers' rights and interests, as well as illegal and dereliction of duty of state organs and their staff in protecting consumers' rights and interests, and have the right to make criticisms and suggestions on protecting consumers' rights and interests.
12345 government service convenience hotline (hereinafter referred to as 12345 hotline) refers to the public service platform established by local municipal people's governments, which consists of telephone 12345, mayor's mailbox, SMS, mobile phone client, Weibo, WeChat, etc. , providing "7×24 hours" all-weather manual service. Hotline 12345 can improve the service level for the people, promote administration according to law, innovate social governance, and safeguard the legitimate rights and interests of natural persons, legal persons and other organizations.