At present, the Ministry of Public Security is stepping up the construction of a national special telephone and network reporting platform for public security police violating laws and regulations, which will be opened in the near future. Extension: 1. Public security organs across the country have set up "12389" special reporting telephone and Internet reporting platform. In order to further promote the Party's mass line education practice and further strengthen the team building of public security organs, the Ministry of Public Security opened the 12389 national platform for public security organs and police to report violations of laws and regulations on February 24th, 20 13, and accepted letters and visits to report complaints. It is understood that at present, 422 telephone reception seats of the Ministry of Public Security, 32 provincial public security organs and more than 330 municipal public security organs have been opened simultaneously and run smoothly. 2. The Supervision Bureau of the Commission for Discipline Inspection of the Ministry of Public Security and the Bureau of Science, Technology and Information Technology recently held a symposium on the construction of the national public security organs' special reporting telephone number "12389" and the Internet reporting platform, and learned that the national public security organs will build and open the "12389" special reporting telephone number and Internet reporting platform. 3. The meeting pointed out that the construction and opening of the "12389" reporting platform is an urgent need to conform to the development of the times and improve the ruling ability. It is a popular project to respond to the concerns of the masses and close the relationship between the police and the people. It is an important starting point for integrating information resources and improving the work level. It is an innovative move to move forward the supervision barrier and strengthen the self-discipline of the police. Public security discipline inspection and supervision departments at all levels should give full play to the leading role of platform construction, effectively enhance their sense of responsibility and urgency, and complete the task of platform construction as required. We should make preparations in advance in terms of ideology, personnel and planning. Public security discipline inspection and supervision departments at all levels should strengthen coordination and linkage with relevant departments, so as to ensure that the leading departments promote it well, the science and technology information departments support it well, and the financial departments guarantee it well. We must conscientiously do a good job in the implementation of the work, dare to face difficulties, and constantly strengthen supervision and assessment.
Legal basis: Regulations on Letters and Visits
Article 3 People's governments at all levels and departments of people's governments at or above the county level shall do a good job in letters and visits, seriously handle letters and visits, listen to the opinions, suggestions and demands of the people, accept their supervision, and strive to serve the people.
The people's governments at all levels and the departments of the people's governments at or above the county level shall unblock the channels of letters and visits, and provide convenient conditions for the letters and visits to reflect the situation, make suggestions, comments or complaints in the form stipulated in these regulations.
No organization or individual may retaliate against the complainant.
Article 4 Under the leadership of people's governments at all levels, the work of letters and visits shall adhere to the principles of territorial management, graded responsibility, whoever is in charge shall be responsible, and the principle of combining solving problems according to law with timely and on-the-spot guidance and education.
Fifth people's governments at all levels and departments of the people's governments at or above the county level shall make scientific and democratic decisions, perform their duties according to law, and prevent contradictions and disputes that lead to letters and visits from the source.
The people's governments at or above the county level shall establish a unified leadership, departmental coordination, overall consideration, treat both the symptoms and root causes, and perform their respective duties, and resolve contradictions and disputes in a timely manner through joint meetings, the establishment of investigation and mediation mechanisms, and the establishment of a petition supervision system.
People's governments at all levels and people's governments at or above the county level shall read and approve important letters, receive important visits, listen to reports on letters and visits, and study and solve outstanding problems in letters and visits.