Personally, I think both sides should be at fault. Men should not shoot videos directly, let alone shoot their mobile phones in people's faces. The attitude and behavior of the staff are even worse. The nature of beating men with horns and robbing others of their mobile phones has risen from conflict to crime. As workers in the service industry, we should be brave enough to accept supervision. In the face of behavior that interferes with your work, you can find security personnel around you or call the police to deal with it, which is also good for you.
1. What happened happened at Nanchong Railway Station in Sichuan. According to the online news and the video taken by the man, it should be that the train was late and the man wanted to ask the reason for the refund. As a result, the staff had a bad attitude. When a man picks up his mobile phone, he needs to record and video, which is closer to his face from the lens.
It may be that the staff felt threatened and robbed the other party's mobile phone in a rage. There is no news in the middle. From the man's point of view, it is the staff who beat their heads with horns continuously. Eventually, it was opened by other staff members and the mobile phone was smashed. After the alarm, other staff accompanied him to the hospital for examination. Considering the seriousness of the incident, the police have handled the criminal case.
Both sides are at fault. The whole incident has not been fully announced, only the man's own statement and a few seconds of video. Although Nanchong Station also responded, it did not give key information. But judging from the current situation, both should be at fault. It's okay for men to ask the relevant reasons, but there's no need to shoot or record them. In some people's eyes, this is a threatening behavior and easy to irritate people. What's more, if you put your mobile phone in someone's face, they will definitely feel offended. Of course, as ordinary people are qualified to supervise the service personnel of the railway station, they can only say that their behavior is inappropriate.
The nature of the staff is somewhat bad, just as the police characterize it as a criminal case, which directly involves beating others and destroying their property. As a station attendant, you should have a basic attitude and service, even if you don't know, you should answer politely.
3. Service personnel in public places I think service personnel in public places should strengthen training. This includes not only the study of work content, but also the handling of various situations and service attitudes. At the very least, you should know what your actions are reasonable and what actions will violate the law. Those who deliberately influence themselves should be properly handled and violence should not be used.