According to the data, since the 18th National Congress, the national legal aid agencies have provided legal aid through the 12348 legal service hotline106400 person-times, which reached 2.82 million person-times in 20 16 years, mainly involving requests for social insurance benefits, state compensation, minimum living guarantee, work-related injuries, traffic accidents, medical accidents, marriage and family, criminal cases, etc.
Zhang Jun, Minister of Justice, stressed that these are matters for ordinary people. There must be a "legal expert" on duty, and more importantly, a "general practitioner" on duty to answer well. "To cooperate with law firms, timely and responsibly transfer the questions that cannot be answered by the duty hotline to lawyers in related fields, and ask lawyers to call back actively, provide professional legal help, and strive to make the'12348' hotline responsive. Answer questions and solve problems. There must be a "general practitioner" to solve the problem. "