Recently, we are living in the cloud more and more practically.
In the new town, there is always such a group of people "in the fog".
We "only hear his voice, but don't see him",
But I felt the warmth and care they conveyed.
They are the customer service staff of Xincheng 4008 Call Center.
This time,
We walked into the new city 4008 call center,
New customers,
Explore the story behind the customer service "new voice". ?
Hello? Hello!
Is this the 4008 call center?
Speaking of "customer service", you may think of:
Connect the phone to record customer problems,
Contact front-line maintenance personnel ...
However, in the new town,
The meaning of "customer service" is far greater than this.
"Before we officially took up our posts, we went through devil training."
? Click on the blank space to analyze "New Town Customer Service" for you.
Since the opening of the 4008 national customer service hotline 20 10 1,
Constantly updating and developing,
Keep learning before and after taking up the post.
In addition, the 4008 call center also won the award.
National Big Data and Call Center Industry "Oscar Award" Golden Voice Award
Honorary title of "20 18 China Best Contract Center Award-Customer Service".
"The front-line service personnel of the project will contact you as soon as possible.
We will also follow up the problem in time. "
? Click on the blank space to analyze "New Town Customer Service" for you.
4008 call center building
A unified management platform for complaints, maintenance and consultation,
Let everyone who comes into contact with and understands the new city,
Can feel one-stop convenient service and happy humanistic care.
"We will feedback the customer's questions to the quality supervision department.
Do a good job of quality control in the early stage. "
? Click on the blank space to analyze "New Town Customer Service" for you.
In addition to meeting the needs of multi-dimensional customers,
It is also responsible for risk management and control throughout the project development cycle.
Team "new sound power"
How to refine it into "good customer service"
Diligent and studious, optimistic and cheerful, positive. ...
It is the first impression that the new customer service team is "cutting-edge".
The "cutting-edge plan" began in 2000.
Recruit outstanding fresh graduates for new cities,
And through the "3-6-9" training development plan,
Make it quickly grow into the professional or management backbone of the company.
Graduated from Hong Kong University of Science and Technology, Fudan University,
East China Normal University, Sichuan University and other universities,
Why did you choose the position of customer service?
How to be an excellent customer service?
We interviewed six new customers in the 4008 call center.
Listen to the problems and gains in their work.
From "There are Newcomers"
To "Enthusiasts"
How many hurdles does it take to go from "a new person" to "a warm-hearted person"?
Xincheng customer service team has created a set of
The sustainable way of talent training;
Select the best, customize and welcome new and diversified training methods from the crowd.
Reliable "trade-in", actual combat mode landing,
Evaluation is a two-dimensional evaluation based on results and ability and performance.
"Seven Pass" Polishing, Forging "Serving New Town Good Customers".
Xincheng 4008 call center,
It is the first stop of cutting-edge customer service training and learning.
Let's walk into the 4008 call center,
Let's take a look at the life of cutting-edge customer service!
Under the guidance of the teaching teacher
Quickly enter the learning state.
I feel nervous at the thought of calling my host. What if the owner doesn't cooperate with us?
It doesn't matter. The tutor has given us one-on-one guidance.
Teaching teacher
Read the questionnaire carefully first, and get to know the interface of entering information in advance, so as not to fight unprepared.
Well, I'm afraid I'll forget what I said I have to practice several times in advance. Practice makes perfect?
Come on, all things are difficult before they are easy!
As long as you complete the first questionnaire, you will have confidence in the future ~
Facing the challenges of daily tasks
Growth and transformation through experience
Yesterday, the number of connections was not ideal, and the number of questionnaires was not up to standard?
Owners are also very busy at ordinary times, so it is too difficult to accumulate effective questionnaires.
Don't lose heart, I also called 9: 00 yesterday to sort out the information to 1 1, and finally finished the task?
Every phone call should convey our sincere attitude and feel the interviewee with positive emotions, so that the success rate of the questionnaire can be significantly improved?
I found out, too. Be patient in the process, okay? Customers will trust us more.
Only in this way will the owners tell us what they want, which is also the significance of the questionnaire survey?
Is frontline work really not easy? Only by studying more and accumulating more can we make progress all the time.
Keep moving forward in practice
Discover the power of smiling.
At first, I thought there were small mirrors on every desk. Is that why there are so many young ladies in the 4008 call center?
And then when I called, , I found. ...
What did you find? ?
I find that looking at my expression in the mirror always reminds me to keep smiling and keep in good shape?
Because smiles can really be conveyed to customers through sound.
Recently, everyone's work has become more and more familiar. How are you all?
Customer service is really challenging, involving many comprehensive abilities?
For us, it's 100%, and for the owner, it's 100%, so try to be careful every time you call?
"For us, every call is only a few tenths.
But this is the customer's only phone number. "
"We were the last goalie,
Have the responsibility and obligation to control risks. "?
"Let customers buy peace of mind, wait for peace of mind, and live comfortably."
Every cutting-edge is struggling with love.
I also carefully wrote down my little gains.
This is a prelude to wanton fighting.
Our customer service is cutting-edge,
Describe the "new" happy shape with love and firmness.
They care about beauty and growth,
Pay more attention to every detail related to the owner.
We also pay tribute to every down-to-earth customer service staff.
In the second half of 2020, let's move forward hand in hand.
Continue to write the "happiness report card" of the new city.
About Xincheng Holdings
Xincheng Holding Group (60 1 155. SH) 1993 was established in Changzhou, Jiangsu, and is now headquartered in Shanghai. After 27 years of rapid development, it has become a comprehensive real estate group spanning residential real estate and commercial real estate. At present, its total assets exceed 460 billion yuan. Adhering to the steady development strategy, the Group strives to achieve high-quality development with the development mode of "two-wheel drive" for residential real estate and commercial real estate, striving for progress in stability and continuous innovation, and rushing to the top 500 in the world.
In 2020, Xincheng Holdings will continue to consolidate its capabilities, innovate products and services, create a happy life for customers, actively assume social responsibilities, carry forward the spirit of national brands, and become corporate citizens in the new era. Metro Holdings is willing to work with the whole society, with the concerted efforts of Qi Xin, a tens of millions of new people, to form a new city with countless "us" to realize people's more expectation and yearning for a happy life.