V3 complete information
2010165438+1updated on October 4th.
Statement of IT Service Management Scheme (IBM Training Courseware)
Practical Guide to ITIL V3 Distribution Management
2010 65438+1updated on October 8th.
ITIL Case —— Introduction of XX Group's IT Governance Framework Construction Scheme
The most classic V2 training courseware of ITIL integrated machine
IT service management standard -CCID IT service training courseware
Update 20 10 on September 3rd.
Five Life Cycle Management of ITIL V3
ITIL v3 Foundation Complete Certification Kit-Latest Edition
ITIL v3 Basic Examination Preparation-Second Edition
Updated on August 2nd, 20 10.
ITIL Case and Implementation Analysis (A Company)
Han Wei-China IT Service Management Guide (Chinese full version)
Han Wei -《IT Service Management: Concept, Understanding and Implementation
Updated on July 5, 20 10
Release, Control and Verification of ITIL V3 (ITIL Series published by Service Art)
It Service Management (V2 Manager Certification Textbook published by ITSMF)
Information technology service management index
Updated 20 10 on June 2nd.
ITIL V3 toolset (including service guide and assessment tool)
IT Service Management: Global Best Practices Based on ITIL (ITIL V2 Best Chinese Textbook)
IT Risk Management Report (Chinese)
Update 20 10 on May 5th.
ITIL training complete training manual (page 160) (highly recommended)
Five Experiences of IT Service Management
ITIL IT Service Management Most Problems 100
ITIL project executive summary
Updated on April 5, 20 10
ITIL V3 Essence Training Courseware (Chinese)-Han Wei Consulting
Application of ITIL in SAP management
Guide to IT Governance Implementation
Updated on March 2, 20 10.
Explain how to register for ITIL V3 exam.
Service Transformation Based on ITIL V3 —— Management Guide
Han Wei IT Service Desk White Paper
Updated on February 2, 20 10
ITIL training materials from IBM
ITILV3 Glossary of Terms and Definitions
How to integrate COBIT, ITIL, ISOIEC 17799 and PRINCE2 to build an IT governance mechanism?
Complete list
The latest official five core textbooks of ITIL V3 (HD PDF version):
* service strategy
* Service design
:: Service transition
* service operation
* Continuous service improvement
(Han Wei Training Institute) ITIL v3 White Paper Update v 1.4 (Chinese)
ITILV3F_ Examination Registration Book _ Exinex0-101_ 2009 (Chinese)
Detailed explanation of ITIL certification-the most detailed exam description and guide (Chinese)
ITIL v3 study guide
Chinese Textbooks of ITIL-V3 Foundation
ITIL v3 mind map (the memory focus of five core textbooks)
ITIL V3 basic exam study guide
Highlights and answers of ITIL V3 Foundation
ITIL v3 Basic Exam Preparation-Books
Brief Introduction of ITSMF ITILV3 (ITILV3 Basic Core Textbook)
Five Life Cycle Management of ITIL V3
ITIL v3 Basic Examination Preview
ITIL Third Edition Preparation Roadmap
ITILv3 service operation
Detailed implementation process of ITSM V3 (Chinese)
(Han Wei Consulting) Design Cases of ITILV3 Service Management in Six Major Industries
IBM publishing house implements ITIL configuration management
GE ITIL V3 Basic Training (over 229 PPT pages)
Comprehensive perspective of ITIL version 3.0 hot spots (Chinese)
ITIL V3 5 Core Textbook word Edition
ITIL Version 3 Overview Information Quick Reference
CBT video tutorial of EXIN ITIL v3 Foundation
The difference between ITIL V3 and ITIL V2 (classic PPT)
Teaching materials of HP ITIL Foundation