12393 medical insurance service hotline has further expanded its service function on the basis of the original medical insurance consultation telephone. Citizens can call "12393" for policy consultation, information inquiry, business application, complaints and reports, etc.
12393 The medical insurance service hotline also makes full use of advanced technologies such as 5G, mobile Internet, cloud computing, big data and AI intelligence, so that the insured people can enjoy more standardized, transparent, efficient and convenient medical insurance services through online and offline integration.
The hotline was opened only 1 more hours, and "12393" * * answered calls from citizens 100 times. The consultation content mainly focuses on medical treatment in different places, medical insurance application in electronic certificate, medical insurance personal account information inquiry and so on.
In the next step, we will continue to improve the function of the medical insurance hotline, expand the number of service seats, strengthen the collection, analysis and judgment of consulting data, and continuously improve the service capacity and quality, so that the insured people can enjoy more convenient and efficient medical insurance consulting services.
Brief introduction of medical insurance
Medical insurance generally refers to basic medical insurance, which is a social insurance system established to compensate workers for economic losses caused by disease risks. The medical insurance fund is established through the contributions of employers and individuals. After the insured person has medical expenses, the medical insurance institution will give certain economic compensation.