Two, opinions and suggestions on the city's reform and opening up, economic construction, urban construction and management; For the problems existing in this city, you can call the telephone hotline 12345 to make complaints and suggestions. For example, building houses by developers at night seriously interferes with citizens' lives, and noise pollution can be complained by calling 12345. Urban traffic chaos and environmental pollution caused by open-air barbecue can be reported to the urban management department.
Three, labor security, medical services, education, safety and other social life needs to be solved by the government; For social insurance issues, such as how to reimburse maternity, how to reimburse medical care, and how to register unemployment, you can call 12345 to transfer to the Human Resources and Social Security Bureau, or you can consult 12345 to transfer to the housing provident fund management center for settlement.
4. The needs that need to be solved by the government in the production, operation and development environment of enterprises; You can consult 12345 to transfer issues such as mass entrepreneurship, supporting policies for innovation and entrepreneurship, talent introduction, and tax concessions to the Science and Technology Bureau and the Development and Reform Commission. For urban environmental pollution, you can call 12345 to the Environmental Protection Bureau.
5. Criticism and complaints against government departments and their staff; If people in government departments are inefficient and have poor service attitude, they can complain to 12345, which can solve the problem of deliberately not solving or consulting problems. Now the hotline 12345 can listen to people's voices and solve their practical problems.
Legal basis: Guiding Opinions of General Office of the State Council on Further Optimizing Local Government Service Hotline (III) Basic principles.
Adhere to territorial management and departmental overall guidance. Give full play to the leading role of various regions in hotline merging and management services, compact local responsibilities, especially city and county responsibilities, strengthen departmental policy support and coordination, and merge one place at a time.
Adhere to the connection between complaint acceptance and business handling. Clarify the responsibilities of the hotline 12345 and the business departments, and strengthen the work connection. Hotline 12345 is responsible for accepting the demands of enterprises and the masses, answering general inquiries and not replacing the functions of departments. All departments shall handle relevant business according to their responsibilities, implement supervision and law enforcement, and handle emergencies. If administrative law enforcement cases and complaints are involved, the hotline 12345 will be transferred to relevant departments for handling at the first time, forming an efficient coordination mechanism.
Adhere to the combination of convenience, efficiency and professional support. Taking the practical convenience of enterprises and the masses as the starting point and the foothold, we will expand the acceptance channels, improve the mechanisms of knowledge base sharing, expert support and sub-center linkage, and improve the hotline connection rate and professional service level.
Insist on promoting interconnection and coordinated development. Strengthen the interconnection and information sharing between 12345 hotline platform and departmental business systems, and promote the linkage and integration of 12345 hotline with various online and offline government service platforms and government websites. Relevant departments should strengthen the research and analysis of universal demands and solve * * *.