In interpersonal communication, expressions truly and credibly reflect people's thoughts, emotions, psychological activities and changes. And the emotional information conveyed by expressions is much more ingenious than language. In business activities, the role of expression cannot be underestimated. So what are the expressions and manners in business activities?
1. Understand the requirements for eyes in business activities.
Eyes can show a person's psychological activities most obviously, naturally and accurately.
(1) fixation time. The length of staring at each other is very particular.
(1) Be friendly. When you are friendly, you should look at each other from time to time. Staring at each other accounts for about 1/3 of the total time together.
(2) pay attention. When you express your concern to each other, you should always look at each other. Staring at each other accounts for about two-thirds of all the time spent together.
(3) show contempt. Eyes often drift away from each other, and the time spent staring at each other is less than 0/3 of the total time spent together, indicating contempt.
(4) hostility. Always staring at each other, staring at each other for more than two-thirds of the total time together, is regarded as hostile or suspected of causing trouble.
(5) show interest. Keep looking at each other and leave once in a while. Looking at each other for more than two-thirds of the total time can also show that you are more interested in each other.
(2) the angle of gaze. When staring at others, the angle of the eyes, that is, the direction of the eyes, indicates the proximity and distance to the communication object.
1 look up. Also known as face up, it is the level of sight. It is often used in ordinary occasions when interacting with people of equal status and status.
② Side view. Is it a special case of head-up view, that is, it is located in the communication object? Side, front, look directly at each other. The key to side-looking is to face each other. It is impolite to squint at each other.
3 look up. That is, actively live in a low place and look up at others to show respect and awe.
4 overlooking. Looking down on others can show tolerance and love for the younger generation, and can also show contempt and discrimination against others.
(3) the position of gaze. Normal parts that allow staring are:
1 eyes. Look into each other's eyes to show that you value each other, but not for too long.
2 Forehead. Look at each other's forehead to show seriousness, seriousness and business.
Three eyes? Lips. Look at this area to show courtesy and respect for each other.
Four eyes? Chest. Gazing at this area is often used between close men and women to show closeness and friendliness.
Five eyes? Hip. Suitable for staring at acquaintances who are far apart, but not suitable for the opposite sex.
⑥ Any part. A casual glance at a certain part of others is often used to stare at strangers in public, and it is best to use it with caution.
2. Understand the requirements of smiling in business activities.
Smile, that is, the facial expression when people laugh. Professional managers can eliminate strangeness, break communication barriers and create a favorable atmosphere for better communication and exchange through smiling.
(1) Types of laughter. In business communication, polite smiles can be roughly divided into the following categories:
(1) Smile. Don't make any noise, don't show your teeth, just smile, which means accepting each other and being friendly to others. It has a wide range of applications.
2 Smile. The lips move upward, slightly arc-shaped, but the teeth are not exposed, indicating happiness, fullness, satisfaction, intimacy and friendliness, which has the widest scope of application.
3 chuckle. Mouth slightly open, upper teeth exposed, no sound, indicating joy and pleasure. Mostly used to meet customers and greet acquaintances.
4 smile. When you laugh, you giggle, and most of your lower lip is between your teeth, which is more common when young women express shyness. This is also called giggling.
⑤ Laughter is too ostentatious to be used in commercial occasions.
(2) the way to laugh. Smile is the color of joy, and the expression is relaxed and happy. However, if you smile in the wrong way, it will be uglier than crying, or it will look fake or even hypocritical.
The correct way to laugh is:
(1) from the heart. Smile naturally and generously, showing kindness.
(2) Sound and emotion. When you laugh, you should have the same appearance, so that your smile and your manners have a good echo.
3 elegant temperament. When laughing, we should not only pay attention to the timeliness and pleasure of laughing, but also pay attention to the high spirit and elegant temperament.
4 shows harmony. Intuitively speaking, laughter is the coordinated action of eyebrows, eyes, nose, mouth, teeth, facial muscles and voice.
(3) the taboo of laughing. When laughing on formal occasions, the following kinds of laughter are strictly prohibited:
(1) smirk. In other words, if you fake a smile, your skin will smile, but your body won't.
2 sneer. That includes anger, irony, dissatisfaction, helplessness, disdain, disapproval and other easily hostile smiles.
3 weird laughter. That is, strange laughter makes people feel numb, which means intimidation and ridicule.
4 smile. That is, a smile intended to please others, not from the heart, with a certain utilitarian purpose.
⑤ Dare not laugh. Just shy, stage fright, afraid to communicate with others, and even blushed with laughter.
6 snickering. That is, secretly smug or gloating.
⑦ grin. That is, the face is fierce, indicating anger, panic and intimidation.
3. Understand the requirements of facial expressions in business activities.
Facial expression refers to the comprehensive expression on human face. It plays an auxiliary role in eyes and smiles, and at the same time, it can be unique and express its unique meaning.
Generally speaking, the expressions expressed through the face are not only the local display of various parts of the face, but also the mutual cooperation and comprehensive display between them.
(1) section. People's eyebrows, nose, mouth, chin and ears can express their expressions independently.
① Display of eyebrows. The expression shown by the change of eyebrow shape is generally called eyebrow language. Eyebrow language can not only cooperate with eyes, but also express meaning alone.
Common in the business environment are:
Frown type: frown, indicating embarrassment, disapproval and unhappiness.
Wrinkle type: the eyebrow peak rises, indicating fear, surprise or joy.
Vertical eyebrow type: the eyebrow angle is pulled down, indicating irritability and anger.
Eyebrow-raising type: one eyebrow is raised to indicate inquiry.
Eyebrow movement: the rapid movement of the eyebrows up and down, generally used to express happiness, agreement or goodwill.
The display of mouth. Different expressions of the mouth can often indicate different psychological states.
Common in the business environment are:
Open your mouth: open your mouth wide to show surprise.
She pursed her lips to show her efforts or persistence.
Pout: To pout to show anger or dissatisfaction.
Pie: A curl of the corners of the mouth indicates contempt or contempt.
Signal with the lips: Send a signal of encouragement or support to one party.
Pull the mouth: pull the corners of the mouth, pull up to show listening, and pull down to show dissatisfaction.
③ Display of nose
Protruding nose: indicates stubbornness or arrogance.
Nose narrowing: indicates rejection or rejection.
Wrinkle one's nose: to show curiosity or surprise.
Raise your nose: to show contempt or discrimination.
Touch the nose: to show friendliness or concern.
(2) Comprehensive display
(1) Happiness: Eyes are wide open, mouth is open, and eyebrows are often raised.
② Excitement: Eyes wide open, eyebrows raised and corners of mouth slightly upturned.
(3) Show interest: corners of the mouth up, eyebrows up, eyes glance gently.
4 indicates seriousness: the corners of the mouth are pulled down, the eyebrows are flattened, and the forehead is stared.
(5) Hostility: the corners of the mouth are flat or downward, frowning and frowning slightly.
⑥ Anger: The corners of the mouth are pulled to both sides, eyebrows are turned up and down, and eyes are wide open.
⑦ indicates observation: smile, eyebrows level, head-up or downward viewing angle.
8 means it doesn't matter: head-up, eyebrows flattened, and the whole face is peaceful.
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