Operation management is an important module of an enterprise. It is recommended to go to CUHK for consultation. There are many successful cases.
Question 2: What exactly is operation management? What is this? Enterprise operation management is enterprise management.
Management is a process of decision-making, planning, organization, guidance, implementation and control in order to achieve a certain purpose.
The purpose of management is efficiency and effectiveness. The core of management is people.
The essence of management is to aggregate all kinds of resources of enterprises, make full use of management functions, get the best return with the best input and realize the established goals of enterprises.
Specific contents of enterprise management: 1. Planning management effectively organizes the economic activities of enterprises around the requirements of overall goals by means of forecasting, planning, budgeting and decision-making. Plan management embodies management by objectives. 2. Organizational management Establish an organizational structure, designate positions or posts, and clarify the relationship between responsibilities and rights, so that members in the organization can cooperate with each other and work together to effectively achieve organizational goals. 3. Material management systematically organizes the procurement, supply, storage, economical use and comprehensive utilization of various means of production required by enterprises. 4 quality management supervision, inspection and inspection of the production achievements of enterprises. 5. Cost management focuses on cost prediction, cost planning, cost control, cost accounting, cost analysis and cost assessment. Around the occurrence of various expenses of enterprises and the formation of product costs. 6. Financial management manages the formation, distribution and use of financial activities of enterprises, including fixed funds, circulating funds, special funds and profits. 7. Labor and personnel management is the comprehensive planning, organization, systematic control and flexible adjustment of labor and personnel in all aspects of enterprise economic activities. 8. Marketing management. It is the management of pricing, promotion and distribution of two products by enterprises. 9. Team management. It means that in an organization, various departments are formed according to members' work nature and ability, and they participate in various decision-making and problem-solving of the organization, so as to improve organizational productivity and achieve organizational goals. It refers to the combing, conciseness, deep planting and promotion of corporate culture. Under the guidance of corporate culture, match the company's management lines and management modules such as strategy, human resources, production, operation and marketing.
Question 3: What does management capability include? Management ability includes at least the following indicators:
1. Communication and coordination skills. There is a saying you may have heard: as an executive of an enterprise, you often pay attention to conceptual ability; As the middle level of an enterprise, it is often concerned with communicative competence; At the grassroots level, most people are concerned about application ability. Therefore, if you want to enter the management, you should start with the communication ability, which is actually the communication and coordination ability. As a manager, in fact, it is through the managed to achieve work goals. Therefore, only by having strong communication and coordination skills, communicating and coordinating with relevant people and departments, and ensuring that all personnel can accept your requirements as much as possible, can it be more conducive to achieving the goal. Therefore, the ability of communication and coordination is the basic ability of managers.
2. Plan management ability. As a manager, we must consider the work to be done thoroughly in advance, make an orderly work plan, and effectively control the implementation of the plan, so as to better grasp the progress of the work and achieve the goals of the work. This is the ability to plan and control the plan. A qualified manager must have strong planning ability. Before carrying out any work, he should make an overall plan for the work, consider the difficulties, key points, links and details of the work clearly, make a pre-analysis of personnel, materials and funds, make a reasonable work plan, and then control it accurately according to the work plan, which will inevitably make the work goal get twice the result with half the effort.
3. Stress management ability. Managers, in fact, are the bridge between the top and the grassroots, and they need to bear the double pressure from superiors and subordinates. Therefore, strong stress management ability is very important. Only by bearing greater work pressure and ideological pressure and effectively relieving the pressure can the work be smoother. At the same time, as a manager, you also need self-discipline, because as a manager, you often have to set an example, so you need to restrain your behavior well. Even in many cases, you don't necessarily ask employees to do it, but managers must do it. This can actually be said to be a kind of stress, so it is also classified as stress management ability.
4. Ability to solve problems. In the process of enterprise operation, any department will encounter all kinds of problems, so it is a very important task for managers to deal with all kinds of problems well, and whether they can be effectively and properly solved is a key measure to evaluate managers' management ability, so the ability to solve problems is also an important indicator of management ability.
5. Identification of subordinates' abilities. Since you are a manager, you naturally need to manage "people", so how to manage good people? I think the most important thing is to put the right person in the right position, that is, to let the right person do the right thing. Therefore, managers need to be able to accurately judge their subordinates' abilities and assign tasks according to their abilities, so as to ensure that all tasks can be completed efficiently, and at the same time, to ensure that their "talents are fully utilized"
6. Leadership. This ability is the most wonderful. If the previous ability is a "hard" management ability, I think leadership ability can be said to be a "soft" management ability. The so-called leadership ability is to influence subordinates through the personal cultivation and charm of managers, so that subordinates can work willingly and consciously for you.
Question 4: What are the basic contents of operating system planning and design? It depends on the specific product.
Question 5: What does the company's project operation management plan specifically include? Kneel down! ! Urgent! ! Thank you! 15 points 1, phased management.
Phased management refers to the whole process from the project start to the system operation and maintenance. According to the characteristics of current engineering projects, we can divide project management into small stages.
1) Market information can be divided into: information collection, information analysis, project establishment and project application writing.
① Information collection: it can be divided into the collection of project information and market information of conventional equipment and equipment. This information is obtained through sales staff or other channels. Once obtained, the information provider shall report to the relevant departments of the company in writing.
② Information analysis: In this respect, the company should set up a special department to classify, edit, manage, verify, analyze and demonstrate all kinds of information. When considering a project, we should not only look at whether the society needs it, but also study whether individuals, organizations or society have the ability to invest enough resources to realize it, and whether it can really bring benefits to resource investors and society after realization. Through the feasibility study of the project, it provides a practical basis for the determination of information. And supervise the work efficiency and performance evaluation of business personnel.
(3) Project establishment: according to the analysis and certification report provided by the information analysis department, determine the information processing method and report it to the company's decision-making level for decision-making. The decision-making level of the company decides whether to establish the project through the information analysis report of the information analysis department and the company's operation. Once the project is approved, it is necessary to analyze which contractors will participate in the bidding, their respective advantages and their relationship with customers. The main factors that need to be considered include their own technical capabilities, project risks, resource allocation capabilities and other factors. At the same time, it can also evaluate the work efficiency and performance of the information analysis department.
(4) Project application: When deciding to participate in the bidding competition, you need to complete a project application or tender. A complete application generally includes three parts, namely technology, management and cost. If it is a complex application, these three parts can be three independent brochures:
The purpose of the technical part is to make customers realize that contractors understand their needs and problems and can provide solutions with the lowest risk and the greatest benefit.
The purpose of the management part is to make customers believe that the contractor can do the work proposed by the project well and get the expected results.
The purpose of the cost part is to convince customers that the price proposed by the contractor for the project is realistic and reasonable.
This part of the task will be completed by the technical support department of the company according to the relevant report of the market information department, and its performance can also be evaluated by its work efficiency and quality.
When the project application is completed, all departments of the Market Information Department should pay close attention to the progress of the project, update the latest situation of the project in time, and notify all relevant departments, especially the technical support department, so that the department can adjust the project application according to the latest situation of the project. Increase our competitiveness in the project.
2) After the contract is signed, that is, after the project is confirmed, the project management can be divided into three stages: project preparation stage, project implementation stage, completion acceptance stage and system operation and maintenance stage. The implementation and management of work in different stages should be different.
① Project preparation stage: determination of project implementation management mode (i.e. project organization), allocation and implementation of various resources, and further determination of specific project implementation plan. That is, according to the characteristics of the project, the project operation is decomposed to determine the acceptance of its phased results and the necessary supervision and feedback, so as to solve the differences between the project organization and customers well and increase the controllability of project risks.
② Project implementation stage: according to the specific project implementation plan, and according to its technical requirements and quality assurance, check and accept the results of each stage. In this way, after each stage is completed, the customer and the person in charge of the project organization can clearly understand the progress and completion of the project and the customer's satisfaction with the completed part of the project. At the same time, it is convenient to evaluate the performance of project members. Find problems and deal with them in time. If any method beneficial to project management is found, all departments should be informed in time to apply it, so as to improve the overall level of project management.
(3) Completion acceptance stage: after the achievements of each stage are completed. When the whole project is basically completed, the final acceptance and final accounts should be carried out. Completion acceptance mainly refers to the systematic acceptance of the project according to the scope and relevant standards stipulated in the contract. And according to the beneficial experience and lessons in the project implementation process, sort out and edit all kinds of documents and technical data generated in the project implementation process. & gt
Question 6: What are the contents and objectives of production, operation and management? The so-called production and operation management refers to a series of management work such as planning, organizing and controlling production and operation activities in order to achieve business objectives and improve economic benefits.
Production and operation management can be divided into narrow sense and broad sense. The narrow sense of production operation management is limited to the operation management of production operation system, and actually focuses on the production operation process in the production operation system. Generalized production operation management includes not only the operation management of production operation system, but also the positioning and design management of production operation system, which can be considered as the sum of management activities such as selection, design, operation, control and update of production operation system. Generalized production operation management takes the whole production system as the object, which is actually an all-round comprehensive management of all elements and inputs, production operation process, output and feedback of the production operation system. A broad understanding of production and operation management conforms to the development trend of modern production and operation management.
The content of generalized production and operation management can be divided into three parts: positioning management, design management and operation management of production and operation system.
1, strategic decision of production and operation system
The strategic decision of production and management system is to solve the problems of "what to produce, how much to produce" and "how to produce" in general principle according to the analysis of market demand by enterprise marketing system and the conditions of enterprise development and family constraints. Specifically, the strategic decision-making of production and operation system is the guiding ideology of strategically positioning the production and operation system and clearly selecting the structural form and operation mechanism of the production and operation system from the requirements of enterprise competitive advantage.
2. Design and management of production operation system
According to the positioning of production operation system in the strategic management of production operation system, the production operation system is designed and invested in detail. Generally includes two aspects:
1) product development management. Including product decision-making, product design, process selection and design, trial production and appraisal management of new products, etc. Its purpose is to provide a set of technical documents with satisfactory technical and economic effects for product production and operation in time, shorten the development cycle as much as possible and reduce the development cost.
2) Procurement and construction management of factory facilities and machinery systems. This part includes site selection, production and operation scale and technical level decision-making, plant facilities construction, equipment selection and installation, factory general layout, workshop and workplace layout, etc. Its purpose is to establish the main framework of the production and operation system which is most suitable for the production and operation of enterprises and can form the fixed assets of enterprises with faster speed and minimum investment.
Question 7: What does subway operation management mainly do? Urban rail transit operation for 30 minutes is mainly divided into four parts: traffic management, station management, ticketing management and equipment operation management.
Traffic management can be divided into traffic planning (passenger flow planning and full-time traffic planning), vehicle equipment planning and transportation capacity calculation.
Station management and rail transit refers to paying close attention to the passenger dynamics of the station, finding key traffic and ride safety, contacting relevant personnel in time and handling them, and platform personnel also need to cooperate closely with the crew.
Ticketing management mainly includes the maintenance and management of ticketing system, fare determination and automatic ticketing system.
And adjust the setting of the charging system (equipment) according to the passenger flow.
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Question 8: What are the main functions of production and operation management? The functions of production and operation management mainly include the following five points: first, to understand the changing trend of enterprise competitive environment and the choice of enterprise coping strategies under the background of supply chain competition; The second is to clarify the important position and role of production and operation management in enterprise management, and understand the relationship between production and operation and other enterprise management functions; The third is to learn the analytical methods and decision-making procedures for formulating production and operation strategies to help students formulate their own business strategies; The fourth is to analyze the practical process of enterprise operation management and master the tools and methods of planning, organizing and controlling the operation system; The fifth is to learn the means to optimize and improve the operation system, and strengthen the management of production and operation by Nissin, so that employees can plan their work schedules reasonably and managers can grasp the work saturation and progress in time. In this way, it can be done easily whether the individual completes the work efficiently or works as a team. The core functions of Nissin are schedule management, task collaboration and work notes, which are organically combined to make the work experience easy.
Question 9: What majors does the operation and management of urban rail transit include? Transportation planning and capacity, train operation organization and shunting, passenger flow prediction and analysis, station work organization, freight rate and ticketing management, and railway system operation analysis. The specialty of transportation (urban rail transit operation management) introduces the characteristics of the four-year undergraduate major: this major integrates modern management disciplines with the practice of urban rail transit driving and passenger transport, and the curriculum embodies the teaching concept of combining theory with practice, focusing on improving students' management innovation consciousness. This major will give full play to the advantages of school-enterprise cooperation, complement each other's resources, strengthen students' ability to integrate theory with practice, analyze and solve problems, master the knowledge of urban rail transit organization, passenger transport organization, urban rail transit planning and so on, and train senior organizational management talents for the urban rail transit operation field in China. Main professional courses: introduction to urban rail transit, urban rail transit equipment, urban rail transit safety management, urban rail transit line planning and design, urban rail transit communication signal foundation, rail transit economy and regulations, urban rail transit operation organization, urban rail transit stations and hubs, passenger service and etiquette, management and operation research, and marketing. Employment prospects: This major pays attention to the improvement of students' comprehensive ability, and has a solid theoretical foundation of professional knowledge such as rail transit operation, ticketing, station service, management and planning. After graduation, I will be mainly engaged in urban rail transit organization and dispatching organization, passenger transport organization and comprehensive management. Training objectives: this major has professional knowledge of urban rail transit operation management, high comprehensive quality and strong professional skills of urban rail transit. Application-oriented and compound professional and technical personnel engaged in the production, operation and service of urban rail transit operation management. Engaged in the organization, command and management of urban rail transit operation, traffic dispatching command and passenger service.
Question 10: What are the methods for scheduling enterprise operation management? What are their advantages and disadvantages? The content of management includes all work in the development process.
1. By management object, including: human resources, projects, capital, technology, market, information, equipment and technology, operation and process, cultural system and mechanism, business environment, etc.
2. According to the growth process and flow, including: project investigation-project design-project construction-project commissioning-project operation-project update-project secondary operation-three updates and so on.
3. According to functions or business functions, including: planning management, production management, procurement management, sales management, quality management, warehousing management, financial management, project management, human resource management, statistical management, information management, etc.
4. According to the hierarchy, it is divided into management layer, business layer, decision-making layer, executive layer and employee layer.
5. According to resource elements, it is divided into human resources, material resources, technical resources, capital, market and customers, policies and resources.