1. Be fully responsible for store management, and formulate and cooperate with the implementation of various marketing strategies of the headquarters.
2. Perform various tasks of the hotel; And do a good job of inspection and supervision.
3. Do a good job in the division of labor management of hotel personnel.
4. Supervise the supply, consumption and replenishment of consumables, and do a good job in purchasing acceptance, commodity display, commodity quality and service quality management.
5. Supervise B&B commodity loss management, grasp the scale of commodity loss, and control costs.
6. Supervise the cleanliness inside and outside the hotel, and be responsible for safety and fire prevention management.
7. Properly handle various contradictions in customer complaints and service work.
Matters needing attention in housekeeper's work in homestay
When the hotel housekeeper receives an online order or telephone order from a guest, he should confirm the reservation status required by the order, and the online order should be updated in time; If the room has been sold, reply in time and apologize to the guest.
After the hotel housekeeper confirms the order, she should contact the guests by phone and WeChat in time to prepare for their stay. At this time, the housekeeper can send some hotel information, surrounding attractions and food strategies, traffic information, etc. to the guests in advance, and establish good communication with them to cultivate trust, which is of great benefit to the service after the guests check in.