The main purposes of communication are: first, to convey your understanding and cognition of things; Second, help the other person understand what you want to express; Third, get the other party's views and attitudes on things, and achieve effective communication of these three points so as not to intensify contradictions and face a crisis of trust.
How to effectively establish effective communication with customers is not impossible to follow: 1, the first effective communication.
When Yue Yue comes to a new customer's home, he should be familiar with the customer's work and rest rules, living habits, eating habits, hobbies, basic placement of items and other information as soon as possible. If you have any problems in the process of doing it, don't do it according to your own ideas. After all, you are here to serve, and you should communicate to satisfy your employer. 2. Communication follows the principle of "moderation". It is best to gain mutual trust with customers when you come to the door. Customers treat you as a friend, but the "degree" of the new moon should be well grasped, and remember not to pretend to be the master. When chatting and eating with friends and relatives, customers should do their job well, don't disturb their conversation, and choose to avoid it when appropriate. Don't bother customers, do your job well. Don't say what to say and what not to say. Do what the customer tells you, remember to ask clear questions, and don't miss anything. Don't bring negative things to work when you encounter unpleasant things, don't make any unreasonable demands on customers, and don't disturb customers. 4, smile service to communicate the atmosphere at home, don't be dead, smile more, smile is the most effective silent communication, smile can always bring you good luck, people who love to laugh will not be too bad luck. In short, communication is everywhere. A smile, a bow, a nod and a gesture are all communication, which will bring us closer. Lunar New Year needs to get along with customers and family members day and night, so it is very important to maintain a harmonious relationship with every member of the family. Good communication with customers and family members is the premise of doing a good job in maternal and child services and exerting professional skills.