1230 1 tourist service hotline is a public service hotline invested by the national tourism administration and set up by provincial tourism bureaus. Mainly based on travel inquiries, travel complaints, travel rescue and travel tips, it solves various problems encountered by consumers before and during travel. Hotline service can be carried out by computer automatic answering and manual answering to realize two-way communication with the public. Through continuous improvement of functions, it can provide standardized, comprehensive, convenient and economical diversified services for the public, and enhance the service image and influence of tourism administrative departments in the public.
Second, how to complain about 1230 1
Visitors can call 1230 1 voice phone, pay attention to 1230 1 wechat official account, wechat city service, Alipay city service and official website of China National Tourism Administration, and then they can get round-the-clock global travel consultation and complaint service. 1230 1 the national tourist service hotline also shares information with 123 15, 12345 and 12308 China citizens' consular protection hotlines in some domestic provinces and cities, thus protecting the rights and interests of tourist consumers to the maximum extent.