Uncle Zhengzhou's ATM deposit of 20 thousand cash was swallowed, and there were three question marks on the receipt. How did the bank handle this matter?

20 12 At about 9: 20 am on March 3, a grandfather in Zhengzhou, Henan Province was going to withdraw 20,000 yuan in cash from the bank, but because he brought a bank card instead of a passbook, he made his own deposit at the next ATM. Uncle swallowed it after playing the card, and there were three question marks on the printed receipt. Later, the bank also helped the uncle deal with this matter as soon as possible and successfully saved the money for the uncle.

1. Uncle Zhengzhou's ATM deposit of 20,000 cash was swallowed, and there were three question marks on the receipt.

The old man put the money into the deposit slot when he was saving money at the ATM. He was waiting for the ATM to check the money. As a result, something went wrong when counting the money. The screen above the ATM shows? System error? . At that time, the ATM also reminded the uncle to enter his contact information and printed out a receipt, but there were three question marks in the deposit amount column of the receipt. Grandpa panicked when he saw this. He didn't know where his money went. He waited at home for four days, but he never waited. I don't know why the ATM machine ate the money but couldn't see the deposit amount.

Second, how did the bank handle this matter?

Seeing that my uncle is anxious every day, the people next to him also help him find the bank staff to verify. The response given by the bank staff is that machines are not people and will not be as flexible as people. It is likely that the uncle made a mistake in depositing money at that time, or that the machine was stuck at that time, so after the coordination of both parties and four hours of processing, the uncle's money was successfully credited.

In daily life, if you are swallowed by an ATM machine, you should also ask the staff to explain it at the first time. Under normal circumstances, the bank staff will register the information, and then you just need to wait for the staff to handle it. After checking, the staff will re-transfer the wrong deposit to the depositor's account.