Shop assistant: Hello, Miss Li? I'm Zhang San, a medical consultant of a company. I'm sorry to disturb you (work/rest). Our company is doing market research. Can you do me a favor?
Miss Li: That's all right. What is this?
Customers may also answer: I am busy, or in a meeting, or refuse for other reasons.
The salesman must immediately interface: I'll call you back in an hour, thank you for your support, and then do business.
The clerk should take the initiative to hang up!
Call again after an hour. Be sure to create a familiar atmosphere and shorten the sense of distance: Hello, Miss Li! This is Zhang San. You call me in 1 hour. ...
◆ prologue 2: similar excuse opening method
Shop assistant: miss Li, I am a consultant of Zhang San, XXX company. We haven't met before, but can I talk to you for a moment?
Miss Li: Yes, what is it?
Customers may also answer: I am busy, or in a meeting, or refuse for other reasons.
The salesman must answer immediately: I'll call you back in an hour, thank you. Then the salesman should take the initiative to hang up!
Call again after an hour. Be sure to create a familiar atmosphere and shorten the sense of distance: Hello, Miss Li! This is Zhang San. You call me in 1 hour. ...
◆ Introduction 3: Introduction by others
Shop assistant: Hello, Miss Li. I'm Zhang San, a medical consultant of a company. Your good friend Wang Er is a loyal user of our company. He suggested that I call you. He thinks our products also meet your needs.
Miss Li: Wang Er? Why don't I listen to him?
Shop assistant: Really? I'm really sorry. I guess Mr. Wang hasn't come recently for other reasons. Let me introduce him to you. You see, I'm anxious to take the initiative to call.
Miss Li: That's all right.
Shop assistant: I'm sorry about that. Let me give you a brief introduction of our products. ...
◆ prologue 4: self-reported opening method
Shop assistant: Hello, Miss Li. I'm Zhang San, a medical consultant of a company. However, this is a sales call. I don't think you will hang up right away!
Miss Li: Selling products and cheating. I hate salesmen! (The customer may also answer: What products are you going to promote? If yes, you can directly participate in the product introduction stage. )
Salesman: Then I really have to be careful not to let you add another annoying person, hehe.
Miss Li: Hehe, you are very humorous. What products are you going to sell? Tell me about it.
Salesman: Well, our company's medical expert group is doing a market survey on xxx recently. What do you think of our products?
◆ Prologue 5: Deliberately pick the fault of the opening way.
Shop assistant: Hello, Miss Li. I'm Zhang San, a medical consultant of a company. How have you been recently? Do you still remember me
Miss Li: Not bad. Who are you?
Shop assistant: Well, our company mainly sells some beauty products. You called us for consultation and purchase six months ago, and we provided you with some trial products. I'm calling you this time to ask for your valuable opinions and suggestions on our products.
Miss Li: You have the wrong number. I didn't use your products.
Shop assistant: No way. Is it because my client's return visit file is wrong? I'm really sorry. May I take the liberty to ask what brand of beauty products you are currently using?
Miss Li: I am using a certain brand of beauty products. ...
◆ Prologue 6: Pretend to be familiar with the method of prologue
Shop assistant: Hello, Miss Li. I'm Zhang San, a medical consultant of a company. How have you been recently?
Miss Li: Not bad. Who are you?
Shop assistant: No, Miss Li. You are too forgetful. I, Zhang Ling, should pay attention to my health when I am under pressure at work. By the way, have you used our beauty products? Do you feel good? Recently, we just launched a joint service package. I wonder if you are interested?
Miss Li: You may have the wrong number. I didn't use your products.
Shop assistant: I can't have mistaken the customer's return visit documents. Miss Li, I'm really sorry about that. May I introduce our products to you and provide some services?
Miss Li: It seems that you care about users. Please introduce it.
◆ prologue 7: herd mentality opening method
Shop assistant: Hello, Miss Li. I'm Zhang San, a medical consultant of a company. Our company specializes in selling some anti-aging beauty products. I'm calling you because our products have successfully helped many people and achieved the effect of quickly delaying aging (such as Maggie Cheung, Brigitte Lin, Kimura Takuya and so on). ). May I ask which brand of anti-aging beauty products you use? ……
Miss Li: Really? I am currently using a certain brand of beauty products.
◆ prologue 8: skillfully use the east wind opening method
Shop assistant: Hello, is this Miss Li?
Miss Li: Yes, what is it?
Shop assistant: Hello, Miss Li. I'm Zhang San, a medical consultant of a company. The main reason for calling you today is to thank you for your consistent support to our company. Thank you!
Miss Li: Nothing!
Salesman: In order to thank the old customers for their support to our company, the company specially prepared a special discount activity. I think Miss Li must be very interested!
Miss Li: Then tell me!
◆ Prologue 9: Open the method of creating anxiety
Shop assistant: Hello, is this Miss Li?
Miss Li: Yes, what is it?
Salesman: I'm Zhang San, a medical consultant of a company. The main reason why I called you is that many customers have reported that most of the current beauty products are temporary solutions rather than permanent solutions. Once they stop using it, they will bounce back immediately. I'd like to ask your opinion on this issue.
Miss Li: Yes. ......
Customers may also reply: Sorry, I don't know.
The salesman answered quickly: What brand of product is Miss Li using at present?
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