1. Water affairs includes: complaints, consultation, suggestions and maintenance in flood control, river course, drainage and water supply.
2. Transportation includes: complaints, consultations, suggestions and repair reports on public transportation, taxis, rail transit, land management (long-distance passenger transportation, cargo transportation, freight forwarding, freight rental, parking lot, motor vehicle driver training).
3. Real estate includes: construction land, collective land, real estate development, real estate appraisal, real estate surveying and mapping, real estate brokerage, real estate property rights, pre-sale of commercial housing, sale of stock houses, housing rental market, lease management of public housing, poverty alleviation of low-rent housing, housing maintenance, community management, work of industry committees, maintenance funds, illegal construction, housing reform, renovation of old houses, house demolition, private saving and retirement.
4. Municipal affairs include: complaints, consultation, suggestions and repairs for expressways, municipal roads, urban roads, bridges and their ancillary facilities, underground passages, surface roads, elevated roads, road and pipeline construction, municipal construction sites and gas industry.
5. The aspect of city appearance and environmental sanitation includes: complaints, suggestions, consultation and repair on city appearance and environmental sanitation, city landscape lighting and outdoor advertising, domestic garbage and specific pollutants, cleaning and cleaning of motor vehicles, supporting facilities for city appearance and environmental sanitation, water areas and specific areas.
6. Greening includes complaints, consultations and suggestions on greening maintenance management, park management, damaged greening and greening construction.
7. The management of building materials industry includes: the management of all parties in the construction market, including owners, survey, design, construction and supervision units, and the administrative examination and approval of the application, addition and upgrading of the qualifications of Shanghai building materials enterprises, engineering survey and engineering design enterprises; Safe and civilized construction on the construction site; Complaints, consultation and suggestions on the management of building materials on the construction site.
Ii. 123 19 workflow
The hotline service covers urban planning, urban housing management, illegal construction, construction quality and safety supervision, city appearance, municipal administration, urban transportation, landscaping, scenic spots, water supply, gas supply, heating and other industries and social aspects. The workflow is as follows:
1. For general information, citizens can get the services, complaints and suggestions they need from the hotline center at 123 19 by telephone, fax, internet, etc. The reception staff of the center can communicate directly with citizens according to the effective information stored in the center to solve the problem of handling calls from citizens.
2. For the information that needs to be further implemented, after the hotline center accesses the citizen-related information, according to the actual situation, after being processed by the service center, these information will be directly transmitted to the secondary network platform (including the competent department) of the relevant responsible unit and the relevant responsible unit or competent department through the hotline service network. Within the prescribed time limit, it will be solved by the secondary or tertiary network responsibility unit, and at the same time, it will be fed back to the hotline center through the hotline service network of the digital urban management call center system, and then the hotline service center will pay a return visit to the citizens to ensure that the service is in place.
This problem is clear to everyone. In practice, we will learn more through this article. You can call 123 19 to report complaints if you find some violations of the law, and the staff of relevant departments will handle them according to the regulations.