1
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Open and log in to the merchant account. After logging in successfully, find and click the "Knock Knock Customer Service Manager" button in the merchant default window, and click it to enter another window.
2
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Click to enter the following window, and you will see the required operable tab on the left. At this point, find and click on the "Knock on the door" tab on the left, and click to enter another page.
three
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After clicking, you will see two tabs in the window: chat record query and customer consultation query. At this point, you can click one of them as needed to proceed to the next step.
four
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Click the following: Chat record query tab to open the window on the right, then select input according to the above contents, and then click the right: query the corresponding information and download it.
five
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Click as follows: the customer query tab opens the window on the right; On the right side of this window, you also need to select before the query, and you can download it directly after the completion.
six
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Click the "Order Accounting" tab in Step 3 below to open the window on the right; Then follow the prompts to enter the corresponding order.