Product after-sales service commitment Article 1 Article 1: Quality assurance
We solemnly promise:
1. Ensure that the goods (including products and services) are brand-new, unused, manufactured with first-class technology and the best materials, and fully meet the quality, specifications and performance requirements stipulated in the contract.
2. Ensure that the provided goods (including products and services) have satisfactory performance during their service life after correct installation, normal operation and maintenance.
3. Be responsible for any defects or failures caused by design, technology or material defects during the quality guarantee period of the goods (including products and services) (twelve months after the final acceptance of the goods).
4. According to the results of Party A's own inspection according to the inspection standards or the inspection results of the local commodity inspection authorities, or during the quality guarantee period, if the quantity, quality or specifications of the goods (including products and services) do not conform to the contract, or if it is confirmed that the goods (including products and services) are defective, including potential defects or the use of unqualified materials, etc. After receiving the customer's questions, respond immediately and solve them in time.
5. Repair and replace the defective goods or parts free of charge within seven days after receiving the buyer's notice about product quality problems.
6. Free warranty period of products
The product quality guarantee period is 1 year;
During the warranty period, all products are guaranteed by three guarantees;
After the warranty period, the product will be maintained for life, and only the material fee will be charged; At the same time, it provides product development information to facilitate product update. Consumable parts of products are charged at the lowest cost price for life.
Second, after-sales service commitment
1, providing product technical data and development information;
2. Provide spare parts free of charge during the warranty period;
3. Enjoy product information update and featured services for life;
4. Provide free on-site training for related products;
5. Supply of consumables during the warranty period;
6. Organize technical and operating personnel to track the operation and quality of equipment on a regular basis;
7. Response:
Our company will provide after-sales service as promised, and the product warranty period is one year. During the warranty period, free calibration and maintenance will be carried out according to the warranty terms.
Our company promises to respond to customers' requirements within 24 hours.
8. Scope of service:
All products involved in this project and other safety protection products that may be involved.
Third, the after-sales service system
After-sales service contact form
Bidder:
Product after-sales service commitment 2 XX Company promises as follows:
XX Company has always adhered to the pragmatic quality policy of "creating first-class products, seeking satisfactory service, promoting development through innovation, and creating brands with integrity", and won the trust and support of users with excellent products and good services.
If our company is lucky enough to win the bid, all employees of our company will strictly supervise according to the management standards of ISO900 1 international quality system with great enthusiasm and high sense of responsibility. To this end, we make the following quality service guarantee commitments:
1, technical quality assurance
1. 1 We will send experienced technicians to train installation and operation personnel for free according to the requirements of the demander. Arrive at the site on time for technical guidance, and provide technical data and drawings to users in time according to the contract requirements, and guide the buyer to install and debug according to the technical school data and drawings provided by us. In the installation process, if quality problems are found, we will solve them in time, provide spare parts, and do a good job in sales and service.
1.2 Strictly implement the technical contract signed by the supplier and the buyer, and any change must be approved by the buyer in writing.
2. Quality and reputation guarantee
Our company adheres to the tenet of serving users, being responsible for users and satisfying users, and ensures that the processing technology and testing methods of the products supplied are perfect, the technical performance of the ex-factory products meets the relevant national standards and the buyer's requirements, the production technology level of the products supplied reaches the most advanced manufacturing and assembly practice in China, and the products supplied are brand-new independent products.
3, sales service guarantee
We will provide users with excellent pre-sales consultation, set up a dedicated telephone for XXXX, and provide 24-hour service, such as providing relevant technical information, being a good consultant for users, strengthening various negotiation activities of pre-sales, in-sales and after-sales services, and implementing the whole-process service of product manufacturing, installation, debugging and maintenance, and responding to any problems in product installation or operation within 1 hour.
4. Quality assurance of required raw materials
As for the raw materials needed for the products, we will select those suppliers with good quality and good reputation that meet the national or other stricter technical standards, and carry out necessary tests on all raw materials in strict accordance with the requirements of ISO900 1-20xx quality management system to ensure that unqualified raw materials are not put into production.
5. Delivery guarantee
Our company has advanced production and testing equipment and efficient professional and technical personnel, which can guarantee the delivery in strict accordance with the order and time stipulated in the contract, prepare the supply of goods according to the contract, and deliver the goods to the designated place by the user according to the transportation mode you require.
6. Other matters
If our company wins the bid, after the contract is signed, our company will appoint a project manager in charge of this project, who will be responsible for coordinating our company's work in this project, such as design drawings, project progress, equipment manufacturing, packaging and transportation, on-site installation, debugging and acceptance.
The supply and demand sides can hold engineering liaison and coordination meetings or other forms to solve the problems in design and manufacturing according to the needs of the project, and the supplier's design drawings can only be produced after being confirmed by the buyer.
The buyer can enter the factory for supervision at any time, and we will provide convenience for the supervision personnel.
Before the materials are tested in the factory, we can notify the buyer in writing 2 days or more in advance, and the buyer will reply whether the supplier will send someone to participate within 3 days after receiving the notice.
We will help the buyer solve any problems in the operation of the equipment free of charge.
We will abide by the above commitments.
Fuzhou Boyi Bidding Agent Co., Ltd. Product 3 After-sales Service Commitment Letter
According to your tender invitation for the 20xx annual fixed-point agreement procurement project of Changle municipal units and social organizations with the tender number FZBYZ20xx007, we make the following commitments for the quality assurance and after-sales service of this project:
1. Quality assurance: Our company guarantees that all the products in this bid are original products of the manufacturer, which meet the requirements of 3C certification standards of the National Quality Certification Center, and provides product technical data (including product catalogue, instruction manual, certificate of approval and instruction manual);
2. Time for supply, installation and technical training: If our company wins the bid, our company will sign a purchase contract with the user within two working days after receiving the bid-winning notice, and provide the goods and install them to the user within three working days. Moreover, all products provided are responsible for free delivery, installation and debugging until the equipment runs normally. At the same time, our company is also responsible for training users in equipment operation and simple maintenance, and signing after-sales service agreements with customers to protect their interests.
3. Warranty period: Our company will provide three-year door-to-door warranty for all products and accessories provided within the validity period of this tender, provide door-to-door service without user's repair, and provide lifelong technical service support and maintenance. During the use of the equipment, consumables are supplied at the most favorable price in the market, and no on-site service fee is charged.
4. Response time: For all products provided within the validity period of this tender, our company insists on regular monthly return visit, inspection and maintenance to prolong the service life of the machine. During the warranty period, if the product fails, our company will arrive at the maintenance site within 2 hours after receiving the repair information from users, and users outside Fuzhou will arrive at the maintenance site within 4 hours and repair within 8 hours. If it cannot be repaired within 12 hours under special circumstances, our company will provide spare equipment for customers to use free of charge. During the warranty period, if the equipment cannot be used normally due to repeated troubleshooting, our company will replace the new equipment free of charge. After the expiration of the warranty period, if the product fails, our company can send technicians for free on-site service. If the accessories need to be replaced, the accessories will be supplied at the best price in the market.
5. Service working hours: Our company insists on providing all-weather service for all products provided within the validity period of this tender.
6. Our company guarantees that all the consumables provided are original and genuine, and will never provide substitute brand consumables or fake and shoddy consumables to ensure the good operation of the equipment.
Bidder: Fuzhou Wen Xiang Office Equipment Co., Ltd.
Bidder's representative (signature):
Date: February XXX 10.
Product after-sales service commitment Article 4 Our company solemnly promises according to the following requirements:
The production process of 1 is carried out in strict accordance with ISO 900 1: XX quality system and iso 1400 1 environmental certification to ensure product quality.
2. From the date of acceptance, provide a three-year free quality warranty period. During the warranty period, products or accessories with quality problems due to the buyer's non-human reasons shall be repaired free of charge, and those that cannot be used shall be replaced free of charge, and maintenance fees, parts fees, on-site service fees and transportation fees shall be exempted.
3. The after-sales service team of this batch of office furniture is specially set up in the after-sales center, and the team arranges special personnel to explain the use function and maintenance details of the products: inspection and maintenance are carried out once every three months, and systematic comprehensive inspection and maintenance are carried out once a year, including fabric cleaning, waxing of paint surface, fastening of structural parts, rail refueling, etc.
4. Arrive at the site within 2 hours after receiving the call or fax about after-sales service requirements. If the problem is serious and cannot be solved in a short time, a written explanation should be made and the time for solving it should be clear.
5. After the goods are packed, add plastic film to protect them, and send personnel to carry out comprehensive cleaning service before they are completely used.
The specific warranty details are as follows:
1, bantai, conference table: the warranty covers desktop breakage, delamination degumming, damaged accessories, and unsmooth drawer push and pull.
2. Filing cabinet and steel filing cabinet: The warranty covers access barriers, poor track, etc.
3. Chair: The warranty scope includes degumming, broken wire, cracked rubber plate on the back of chair seat, dysfunction of automatic recovery, broken chair leg caused by welding, damaged accessories, etc.
4. Staff's desk series: the warranty covers the cracking of the desktop, edge peeling, damaged accessories, poor push-pull of drawers, etc.
5. Sofa: The warranty scope includes degumming, broken wires, unstable wooden frame, damaged accessories, etc.
7. Warranty service: If the product has the above problems, please contact our maintenance department. For customers in other provinces, please contact our local after-sales service organization.
8. Customer's responsibility: customers should take good care of furniture and use it correctly. If they think it is damaged, it is not included in the company's free maintenance, but they can provide the required services and charge as appropriate.
9. After-sales extension service of products: renovation, relocation and reorganization of fabrics of all bidding products. If customers have such requirements in the future, our company will be responsible for the construction and only charge fees.
Commitment letter for product 5 after-sales service to XX company
Name of the project provided by our company: XX company monitoring anti-theft.
System procurement and construction, serial number: SDFULLCSXX0 127 equipment project, brand bidding products are guaranteed for three years. During the warranty period of the equipment, you can get our free technical support and service and 24-hour hotline technical support; In addition, if the equipment has passed the warranty period, appropriate maintenance fees and cost fees will be charged.
Our products have been sold since the date of sale. For three months, change the movement without changing the shell (the fee will be charged as appropriate for man-made burning). If the equipment stops using due to upgrade or other reasons, we guarantee that we can provide compatible upgrade support products for this product.
Commitment party: XXX
Time: XX, XX, XX, XX
Commitment letter of after-sales service: Based on the spirit of high quality, high efficiency and development, xxxx Decoration Co., Ltd. solemnly promises to you openly and responsibly that all our projects will enjoy the service of 5-year concealed engineering warranty, 2-year overall warranty and lifelong maintenance, and some urgent repair projects (such as hydropower projects) that affect the normal life of the owners will be repaired at home within 24 hours.
The after-sales service team of XXX project of our company is headed by XXX, the project manager of Yanji Jiahong Decoration Co., Ltd., and resolutely implements the service policy of "24-hour uninterrupted service and 365 days without holidays". Solve the problems of XXX project in the after-sales service process in time.
During the "warranty period", the after-sales service team of "XXX" project is responsible for arranging the maintenance team to track the construction projects undertaken by our company and solve the problems in time during the site visit. If the problem can't be solved at that time, report it to the company, and the company will send personnel to the site to solve it within 1 hour, and pay a return visit twice a year.
After the warranty period, our company will continue to keep in touch with users, keep abreast of the after-sales information of our construction projects, so as to take corrective and preventive measures in time, and assign special personnel to conduct regular inspections, so that users can use them at ease.
The maintenance agreement can be renewed after the warranty period expires, and only the product cost is charged. Respond within half an hour after receiving the repair call and give the corresponding solution. Within an hour, professionals will come to the site with professional tools to solve the problem.
A questionnaire will be sent to the customer during the after-sales service. I hope that Party A will put forward opinions to help our company grow continuously.
24-hour service telephone:
After-sales service supervision telephone number:
Product after-sales service commitment 7 I. After-sales service during the warranty period
LED display products are the company's development strategy and have a good reputation. They can provide all-round and thoughtful services through the company headquarters and local offices.
After-sales service content
The free warranty period is 3 years.
In case of major activities, I will send technicians on duty even if I die to ensure the smooth progress of the activities. ? In order to make the display screen recover in time and quickly after failure. Our company has a spare parts warehouse in the owner's office, and the faulty wood blocks are dismantled and replaced in time to make the display screen work normally.
After the project is completed and accepted, the maintenance service will be provided free of charge during the warranty period for failures caused by installation process, materials, product quality, components and other reasons (if the equipment is damaged due to improper operation or force majeure, the maintenance cost will be borne by the owner).
The control software provided by the bidder for this project is software with independent intellectual property rights, and the builder enjoys the permanent right to use the equipment configuration software, and the bidder will be responsible for free lifelong maintenance and upgrade.
Regular maintenance service is provided every 6 months, and free full-screen programming service is provided at least once a year to ensure the long-term stable operation of the system.
Commitment to realize the three guarantees service policy of our products in this project.
During the warranty period, the special after-sales service manager will set up a special team with special maintenance engineers according to the after-sales situation of the project and the on-site situation of the project, formulate the after-sales plan, and submit it to the user for filing, and accept the supervision and guidance of the user and society.
Second, after-sales service after the warranty period expires
Our company promises to continue to provide follow-up repair and maintenance services for the LED display system after the warranty period expires, including:
Free long-term technical consultation and free software version upgrade.
Provide professional door-to-door service unified with the warranty period.
Provide unified hotline contact and quick response service during the warranty period.
The form of maintenance service after the warranty period is determined by both parties through consultation, and an annual warranty can be adopted, and only spare parts fees are charged; If the annual warranty method is not adopted, the corresponding fees and service fees can be charged according to the actual maintenance workload.
Xxx Electronic Technology Co., Ltd. adheres to the business purpose of "providing customers with the most satisfactory products and our services", and solemnly promises to continuously improve our service quality while ensuring the advanced nature, reliability and stability of the equipment, so as to ensure that customers can get our best service from sales to after-sales delivery, commissioning and opening, equipment maintenance and management, technology, our service and user technical training, so as to satisfy and reassure customers.
1. Ensure that the equipment packaging meets the requirements of moisture-proof, rain-proof, rust-proof, corrosion-proof and shock-proof, and the identification is clear and correct, so that the goods can be delivered to the site safely and timely.
2, high quality, fast technology, our service
In order to better ensure the normal operation of the equipment, answer the questions raised by users in time and help users solve problems, the company maintains the center and local maintenance outlets, and is responsible for the opening, maintenance and technical consultation of various places. Full-time engineers are in charge of the maintenance center, providing customers with free technical consultation and our services at any time.
Ensure that after receiving the user's fault call, Jiangsu, Zhejiang, Shanghai and Anhui will arrive at the scene within 24 hours, and other areas will arrive at the scene within 48 hours to solve the problem within 24 hours.
The company's maintenance center has a 24-hour telephone service, and full-time engineers answer users' calls to ensure that users get timely technical support in the process of using equipment.
Hotline: 021-61xxxx39 24-hour telephone:159xxxxxxxx312.
3. Free debugging and opening for users.
Engineers are responsible for the installation, debugging, opening and testing of field equipment. After successful equipment debugging, the supplier shall provide the test results to the user in written form, and the supplier's technicians can only leave the site after obtaining the consent of the user.
4, regular inspection
Our company regards the inspection system as one of the daily maintenance work, that is, the company organizes an inspection of the operating equipment once every six months. The company mainly inspects engineering and technical personnel, with the participation of designers. And listen to the problems and suggestions reflected by user maintenance personnel, and constantly improve the software and hardware functions and quality of products.
5. Warranty period
Warranty period: the warranty period of the contract equipment is 18 months after successful installation and debugging. During the warranty period (except natural disasters and man-made damage), the expenses of spare parts and business trips shall be borne by the supplier.
6, lifelong maintenance, to ensure the interests of users
Under normal conditions (excluding natural disasters and man-made damage), the equipment of Shanghai Qingheng Electronic Technology Co., Ltd. is guaranteed for three years, and the electrical part is guaranteed free of charge 18 months. Outside the warranty period, the company will provide our services for life.
7. Establish user files to improve product quality.
In addition to providing users with technical consulting services, the company's maintenance center is also responsible for receiving and collecting users' complaints and consulting information, ensuring that users' problems and requirements can be handled in time, and tracking and verifying the handling situation. At the same time, user files are established to record the use of products, which provides a basis for the improvement of product quality in the future. We will continue to pursue perfection and provide customers with the most satisfactory products and services.
8. The company's spare parts warehouse can provide users with 15 years' usage, and provide spare parts at the most favorable price.
9. Requirements and suggestions
As a user of xxx Electronic Technology Co., Ltd., thank you for your trust in our company. If you have any suggestions and requirements for our products, please let us know in time. At the same time, you should carry out regular maintenance according to the operating instructions and maintenance manuals of various products of the company. If the equipment breaks down, you should inform all the maintenance personnel of our company in time, so as to find and deal with it in time, and make daily records of the equipment operation station. We believe that the equipment will be maintained through communication and cooperation between the two parties.
Shanghai Qingheng Electronic Technology Co., Ltd. adheres to the business purpose of "providing customers with the most satisfactory products and services", and solemnly promises to continuously improve the service quality while ensuring the advanced nature, reliability and stability of the equipment, so as to ensure that customers can get the best service from delivery, commissioning, equipment maintenance and management, technical services, user technical training and other aspects, so as to satisfy and rest assured customers.
1. Ensure that the equipment packaging meets the requirements of moisture-proof, rain-proof, rust-proof, corrosion-proof and shock-proof, and the identification is clear and correct, so that the goods can be delivered to the site safely and timely.
2. High-quality and fast technical service In order to better ensure the normal operation of the equipment, answer the questions raised by users in time and help users solve problems, the company's maintenance center and local maintenance outlets are responsible for the opening, maintenance and technical consulting services in various places. The full-time engineer in the maintenance center is responsible for providing customers with free technical consulting services at any time.
Ensure that after receiving the user's fault call, Jiangsu, Zhejiang, Shanghai and Anhui will arrive at the scene within 24 hours, and other areas will arrive at the scene within 48 hours to solve the problem within 24 hours.
The company's maintenance center has a 24-hour telephone service, and full-time engineers answer users' calls to ensure that users get timely technical support in the process of using equipment.
Hotline: 021-61/xxx 24-hour telephone: 15900xxxxx.
3. Free debugging and opening for users.
Engineers are responsible for the installation, debugging, opening and testing of field equipment. After successful equipment debugging, the supplier shall provide the test results to the user in written form, and the supplier's technicians can only leave the site after obtaining the consent of the user.
4, regular inspection
Our company regards the inspection system as one of the daily maintenance work, that is, the company organizes an inspection of the operating equipment once every six months. The company mainly inspects engineering and technical personnel, with the participation of designers. And listen to the problems and suggestions reflected by user maintenance personnel, and constantly improve the software and hardware functions and quality of products.
5. Warranty period
Warranty period: the warranty period of the contract equipment is 18 months after successful installation and debugging. During the warranty period (except natural disasters and man-made damage), the expenses of spare parts and business trips shall be borne by the supplier.
6, lifelong maintenance, to ensure the interests of users
Under normal conditions (excluding natural disasters and man-made damage), the equipment of Shanghai Qingheng Electronic Technology Co., Ltd. is guaranteed for three years, and the electrical part is guaranteed free of charge 18 months. Outside the warranty period, the company provides lifelong paid service.
7. Establish user files to improve product quality.
In addition to providing users with technical consulting services, the company's maintenance center is also responsible for receiving and collecting users' complaints and consulting information, ensuring that users' problems and requirements can be handled in time, and tracking and verifying the handling situation. At the same time, user files are established to record the use of products, which provides a basis for the improvement of product quality in the future. We will continue to pursue perfection and provide customers with the most satisfactory products and services.
8. The company's spare parts library can provide users with XX years' use, and provide spare parts at the most favorable price.
9. Requirements and suggestions
As a user of Shanghai Qingheng Electronic Technology Co., Ltd., we thank you for your trust in our company. If you have any suggestions and requirements for our products, please let us know in time. At the same time, you should carry out regular maintenance according to the operating instructions and maintenance manuals of various products of our company. If the equipment breaks down, you should inform all the maintenance personnel of our company in time, so as to find and deal with it in time, and make daily records of the equipment operation station. We believe that the equipment will be maintained through communication and cooperation between the two parties.