The hospital's accompanying service requires that the words and deeds of the accompanying staff should make patients feel happy emotionally, facilitate the process of seeking medical treatment, and be conducive to the recovery of the disease. The accompanying doctors in hospitals have great responsibilities and high comprehensive quality. The warm reception and greetings of hospital caregivers can eliminate the confusion of patients and their families when they first come to the hospital and make them feel cordial and warm.
When talking with patients, hospital caregivers should pay attention to maintaining emotional stability and peace of mind, pronouncing words naturally and generously, with gentle voice and moderate speech speed, properly cooperating with sign language and expressions, grasping depth and discretion, being modest, mastering active language, being concise and concise, and choosing appropriate conversation methods according to patients' illness, occupation, age, education level, status and personality.
Requirements of accompanying doctors:
First, be familiar with the basic situation of hospitals in the city. Including a * * * how many departments, clinics, corresponding experts, doctors, etc. ; At the same time, you should be very familiar with the internal layout and be able to find all the places quickly and accurately.
Familiar with the process of seeing a doctor in each hospital, it is best to know the number of patients in each time period in a week, so as to better plan and save time for customers.
Second, there is a strong sense of service, patience and empathy. Sick people are easy to be grumpy or depressed, and there are likely to be many demands in the process of accompanying doctors.
Only a patient and empathetic waiter can satisfy customers and get more orders through word-of-mouth recommendation.
Third, it is best to have certain medical professional knowledge. On the one hand, patients and their families will inevitably regard the accompanying therapist as a more professional person than themselves, and they will have various questions to consult.
Legal basis: Article 14 of the Law of People's Republic of China (PRC) on Medical Practitioners, after registration, doctors can practice in medical, preventive and health care institutions and engage in corresponding medical, preventive and health care services according to the registered practice place, category and scope. Persons who have not obtained the registered practicing certificate of doctors shall not engage in the practicing activities of doctors.