In today's social life, many occasions are inseparable from job responsibilities. Any job responsibility is a synthesis of responsibility, power and obligation. Use as much power as possible to undertake how many responsibilities, and use as much power and responsibility as possible to complete how many obligations. Any separation will cause problems. So is it really difficult to formulate job responsibilities? The following are the job responsibilities (4 items) of automobile customer service that I have carefully arranged. Welcome to read, I hope you will like it.
Job responsibilities of automobile customer service (4 articles) 1 job description:
1, understand the customer service demand information, track it effectively, and provide guidance and services at all stages;
2. Establish good contact with customers, be familiar with and explore customer needs, answer customer questions and solve problems;
3. Cooperate with the marketing department to achieve the performance target by maintaining the customer relationship;
4. Conduct comprehensive training and management of customer service department.
job requirement
1, college degree or above; At least 3 years working experience in customer service and sales management;
2, standard Mandarin, strong affinity, strong communication skills, hard work;
3. Teamwork and professionalism, good execution, strong pressure resistance and a sense of responsibility;
4. Have a keen business sense, strong adaptability, oral expression and communication skills;
5. Have a strong ability to promote, maintain and coordinate customers, and be familiar with customer service processes;
6. Strong learning ability, able to quickly master professional knowledge and start work in time;
7. Skilled use of office software and good document writing skills;
8. Working experience in well-known platforms such as playing a car and a wonderful car is preferred;
9. Be familiar with the basic knowledge of vehicles, daily use and maintenance of vehicles and other related knowledge.
Join our company and you will get:
1. Accommodation is available and the salary structure is competitive. Five risks+holiday benefits+year-end dividends+team travel.
2. Comfortable office environment, harmonious and pleasant, and corporate atmosphere that highlights individuality.
3. Clear career planning and smooth promotion channels.
Job Responsibilities of Automobile Customer Service (4) 2 Job Description:
1. Answer customers' accidents and failures in the process of renting a car, guide customers to deal with unexpected accidents and failures, and ensure customers' satisfaction in the process of renting a car;
2. Answer customers' daily car maintenance and auto insurance after the accident in the process of renting a car, guide customers to deal with them, and ensure customers' satisfaction in the process of using the car;
3. Be responsible for dealing with unexpected problems and information feedback in customer calls;
4. Work order association operation, which completes the effective processing of work orders according to the association instruction;
5. Handle other supporting work in the business process.
Requirements:
1, technical secondary school or above, major is not limited, automobile related major or automobile knowledge is preferred;
2. Standard Putonghua, with affinity for voice and good expression and communication skills;
3. Proficient in operating windows system, with Chinese input speed above 30 words/minute;
4. More than two years working experience in auto repair shop and 4s shop is preferred;
Nature of work:
Shift system, shift rest, eight days off a month.
Job responsibilities of automobile customer service (4 articles) 3 Job responsibilities:
1. Establish a good relationship with customers through excellent service, provide reasonable solutions for customers and improve customer satisfaction;
2. Pay attention to customers' needs, complaints and suggestions, communicate and feedback to all departments in time to ensure that customers know the order status in real time;
3. Deal with after-sales problems in time with a good attitude, listen to customers' complaints and suggestions patiently, and maintain the company's reputation and image;
4. Ensure effective communication between the company and customers, and ensure that customers' opinions are effectively conveyed.
Requirements:
1, experience in customer service center, call center and e-commerce customer service is preferred; Basic knowledge of auto parts products is preferred;
2. Strong adaptability, clear language expression, standard Mandarin, and knowledge of Cantonese is preferred;
3. Do things in an orderly way, have strong communication skills and execution, and have a good sense of service and pressure resistance;
4. Skilled in operating office software and e-commerce platform customer service system.
Job responsibilities of automobile customer service (4 articles) 4 Job responsibilities:
1, regular customer service visits, after-sales tracking, customer invitations, etc.
2. Be responsible for and lead the team to complete the decomposition and achievement of monthly, quarterly and annual goals.
3. Be responsible for the operation and management of the outbound call center.
4, responsible for regular or irregular supervision and inspection services; Correct problems in time when they are found.
5, properly solve all kinds of emergencies.
Requirements:
1,1-3 years' 4s working experience.
2. Be familiar with various business operation processes and have after-sales management ability.
3. Strong sense of service and responsibility, patience and enthusiasm.
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