Kunming housing fund management center
On the adjustment of individual housing provident fund loans
Notification of acceptance at place of business
Kunming housing fund management center
Notice on adjusting the acceptance place of individual housing provident fund loan business
Units and employees who have paid housing provident fund:
In order to further strengthen the management of individual housing provident fund loan business, improve the efficiency of individual housing provident fund loan service, and provide more standardized housing provident fund loan service for depositors, Kunming Housing Provident Fund Management Center (hereinafter referred to as the Municipal Housing Provident Fund Center) stopped accepting 202 1, 165438 from the main city management department, Dongcheng management department, Cheng Nan management department and Xicheng management department.
On Monday, 2002 1 1, the personal housing provident fund loan business of the above administrative departments was accepted by the specialized agency of the municipal housing provident fund center.
1. Address of the acceptance point in the main urban area: 4th floor, Wolber Building, No.57 Huguo Road, Kunming (in the management department of the main urban area). Tel: 0871-63103996;
2. Address of the acceptance point in Chenggong District: Floor 2, West Building, Kunming Administrative Center (in Chenggong Management Department). Tel: 087 1-67475928.
If you have any questions, please call the provident fund service hotline: 087 1- 12329.
Kunming housing fund management center
202 1 1 1 12.
Related questions and answers: housing provident fund telephone manual service housing provident fund manual service telephone: 12329
20 12 On September 28th, People's Republic of China (PRC) and the Ministry of Housing and Urban-Rural Development issued the Notice on Opening the Housing Provident Fund Hotline 12329. Its main purpose is to improve the efficiency and service level of housing provident fund management, enhance the transparency of housing provident fund management, strengthen social supervision, and earnestly safeguard the legitimate rights and interests of paid employees. Approved by the Ministry of Industry and Information Technology, it was decided to open 65438+ nationwide.
relevant issues
1. Housing provident fund hotline 12329 is a local fixed telephone number. To make a long distance call, you need to dial the long distance area code first. The communication fee standard shall be implemented according to the relevant regulations of the Ministry of Industry and Information Technology, and the information service fee shall be exempted.
Two, all localities should make full use of existing resources, reduce duplication of investment, in accordance with the "12329 housing provident fund hotline service guide" (hereinafter referred to as the "service guide") requirements, the construction of 12329 housing provident fund hotline. After the 12329 number is activated, other hotline numbers should be stopped and the public should be informed in time.
Three. The housing provident fund hotline 12329 mainly provides basic services such as business consultation, complaints and suggestions, return visits and investigations through artificial voice, and provides extended services such as business guidance, business inquiry and business acceptance through artificial voice and self-help voice according to local actual conditions.
IV. 12329 The construction mode of housing provident fund hotline can be divided into two types: self-built and service outsourcing. Self-built mode Urban Housing Provident Fund Management Center (hereinafter referred to as the Provident Fund Center) organizes and builds a hotline platform by itself, which is responsible for daily operations; Service outsourcing mode The provident fund center entrusts the outsourcing service provider to be responsible for the hotline construction and operation.
All localities should choose the construction mode according to local conditions and encourage the adoption of service outsourcing mode. Conditional areas, hotline construction and operation can break the geographical boundaries, moderate regional concentration.
Five, provident fund center has opened a hotline, to change the service hotline number to 12329 before the end of 20 12.
All localities can apply to the local communication administration for the opening of the short number 12329 with the Letter of the Ministry of Industry and Information Technology on the allocation of the national unified public service telephone number of the Ministry of Housing and Urban-Rural Development (Ministry of Industry and Information Technology No.83 [20 1 1]) and the technical scheme and contact information for number activation, and improve it according to the requirements of the Service Guide.
The Department of Housing and Urban-Rural Development of all provinces (autonomous regions) shall summarize the opening of the local urban housing provident fund hotline 12329 and report it to our department for the record. The provident fund center of the municipality directly under the Central Government and Xinjiang Production and Construction Corps shall report it directly to our department for the record.
Six, provident fund center has not yet opened the hotline program, you can directly consult my department, after the completion of the program, reported to my department and the provincial (autonomous region) housing and urban construction department for the record, and apply for the opening of 12329 housing provident fund hotline.
Seven, the provinces (autonomous regions) housing and urban construction departments should strengthen organizational leadership, establish and improve the service responsibility system, guide and supervise the construction, operation and management of urban housing provident fund hotline, and constantly improve the quality of hotline service.
Eight, all localities should be 12329 housing provident fund hotline construction and operation costs into the provident fund center special funds. All provident fund centers should set up specialized agencies to take charge of hotline work, strengthen business policies, service skills and management training, and provide high-quality and efficient services. [ 1]
9. The number 12329 belongs to the state, and the regulations of the Ministry of Industry and Information Technology and the local communication administration on the management of code number resources shall be strictly implemented, and the number shall not be transferred, leased or changed without authorization.