1, understand the basic knowledge and connotation of the product, and skillfully introduce the characteristics and advantages of the product;
2. Promote products and corporate image through communication with customers, and improve brand awareness;
3. Observe the attendance system of the exclusive store;
4. Distribute promotional materials of in-store products;
5. Do a good job in the display and safety maintenance of products and promotional items, create a comfortable shopping environment, and keep products and promotional items neat, clean and orderly;
6. Maintain a good service attitude and actively introduce products to consumers that can meet their needs;
7, according to the enterprise's complaint handling methods to deal with customer complaints and complaints;
8, timely feedback to the relevant departments of enterprise customer opinions and market information;
9. Collect information about competitors and products;
Extended data
Daily workflow of shopping guide
1, go to work
Please check whether you have forgotten what you need (such as keys, badges, etc.). ) before going out.
Step 2 Prepare for work
Participate in regular work meetings: report the sales performance and important information feedback of the previous day to the store manager; Obey the work plan assigned by the manager and the main points of the day; Inventory, inspection, classification and preparation of products, including price tag inspection. Cleanliness of the site
3. Matters needing attention in business
Timely commodity demand and replenishment; Maintain a good sales record; Always keep the product display clean and tidy.
4. Work at the end of business
Counting and classifying products; Do it before work. Cleaning and arrangement of the site.
5. Evening meeting
Feedback consumer demand information and competitive product information to the company manager; Show self-evaluation and manager evaluation, and accept criticism and suggestions.
6. Weekly and monthly meetings
Feedback consumer demand information and competing product information to the store manager; Statistics and application for promotional items;