1. Open the home page of "JD". COM”app, and then find "my" in the lower right corner and click.
2. After finding the red information icon, enter the "My" interface, find the red information icon, and click the icon "Customer Service".
3. Click "Online Customer Service" to find the customer service interface. You can see that there is an "online customer service" option at the bottom center of the interface. Wait to jump to "JD. COM customer service interface, and enter the question to be consulted in the bottom dialog box.