Guangxi 12349 elderly service hotline realizes "three links"
Guangxi 12349 public service hotline was embarrassed in the initial promotion process because it could not realize the interconnection of communication operators. June 23 rd
The reporter learned from Guangxi Public Call Service Center (hereinafter referred to as "the Center") that this hotline has realized the interconnection of China Mobile, China Unicom and China Telecom.
20 12 February, at the beginning of the operation of 12349, the biggest threshold was that the number could only be dialed by mobile phone. This restriction is very inconvenient for many elderly people who need help hotline. On weekdays, most elderly people use the landline at home. When they want to call 12349, they can't get in touch. Many old people borrowed their mobile phones from their neighbors and dialed the hotline. The first thing they complained about was this problem. "There are even old people who think it is a scam after they find that they can't dial our number." Lai Ximin, the telephone supervisor of 12349, talked about this embarrassing situation and claimed that he was very unhappy.
After many consultations by the person in charge of the center, on June 20, the hotline began debugging. On June 23rd, the numbers of the three major communication operators can be dialed 12349. All the staff in the center cheered. This is a great event for the general public who need help from the hotline.
On June 23, Lai Ximin said that since the hotline was interconnected, the number of incoming hotline calls has increased from the previous average of 10 to about 30 per day. Although most of the hotlines are only open for consultation at present, they have made the center feel gratified.
On June 25th, Ms. Zhu called the hotline 12349, hoping to find a master to repair an old sewing machine at home. Lai Ximin asked the maintenance master of the center again, but no one could repair the sewing machine. Lai Ximin didn't give up. In the next two days, every time she received a phone call from a citizen, she never forgot to ask about the after-sales service of sewing machines. Everything comes to him who waits. She finally learned from a 70-year-old population that Xinhua Street currently has a shop specializing in repairing sewing machines. Lai Ximin quickly conveyed the news to Ms. Zhu, and Ms. Zhu expressed her gratitude. "It is our wish to try our best to help every citizen." Lai Ximin said.
At present, some citizens have some misunderstandings about the service provided by 12349. They think the whole service is free, but it is not. The reporter learned that the hotline will send staff or staff and volunteers of the love company to provide services after learning the specific problems of the helpers. Generally speaking, local calls are charged, while on-site service is free. However, if it is necessary to replace parts and use materials during the service, the material cost fee should be charged appropriately. At present, 12349 hotline has dozens of businesses, such as lawyers, lock repair, handling, laundry, electricians, etc., and more than 10 categories have been added. In the future, they will gradually expand the scope of services and include more caring franchisees. The service target is not limited to the elderly, but also wants to face all citizens.