After the hotline center accesses the citizen-related information, according to the actual situation, after being processed by the service center, these information will be directly transmitted to the secondary network platform (including the competent department) of the relevant responsible unit and the relevant responsible unit or competent department through the hotline service network. Within the prescribed time limit, it will be solved by the secondary or tertiary network responsibility unit, and at the same time, it will be fed back to the hotline center through the hotline service network of the digital urban management call center system, and then the hotline service center will pay a return visit to the citizens to ensure that the service is in place.
Second, related knowledge 123 19
The hotline service system of the digital urban management call center system takes the specific number 123 19 as the system number for telephone access, and centrally accepts gas stoppage, gas leakage, gas pipeline installation and maintenance; Stop water and leak; Bus passengers; Passenger smuggling; Surging sewage, littering, roads, parks and public toilets are in a mess; Stop and put it about; Paste and scribble; Illegal or illegal advertising, occupying the road; Occupy green space, destroy slippery roads, and destroy urban trees; Municipal facilities were damaged; The recovery of primary and secondary trunk roads is not timely; Illegal construction, illegal construction, unauthorized change of building structure, urban construction services, housing and land disputes, tourism consultation and complaints.
As long as the reported problems are true, exaggerated language or inaccurate and imprecise statements do not constitute a fault, nor can they be regarded as infringement, so there will be no legal consequences. 123 19 complaining that the driving school will not be retaliated. 123 19 is an urban construction service hotline, which is a special telephone number for public welfare services in the national construction industry determined by the Ministry of Construction and the Ministry of Information Industry, covering public transportation, water supply, gas, heating, illegal buildings and other aspects. The service scope covers a variety of industries in seven related functional departments, including water supply, municipal administration, gas supply, drainage and flood control, real estate development and operation, landscaping, urban transportation, city appearance and sanitation, building materials industry management and urban management supervision.
Legal basis: Article 243rd of the Criminal Law of People's Republic of China (PRC) fabricates facts, falsely accuses and frames others, with the intention of subjecting others to criminal investigation. If the circumstances are serious, they shall be sentenced to fixed-term imprisonment of not more than three years, criminal detention or public surveillance; If serious consequences are caused, they shall be sentenced to fixed-term imprisonment of not less than three years but not more than ten years.