Therefore, how to talk with visitors, communicate effectively and improve communication efficiency is very important.
Open-ended questions can be used: ask the visitor directly the words "why", "how" and "what" to lead to the topic of the visitor.
You can also use closed consultation: "yes", "no" and other words to consult visitors.
The clearer and more organized the information collected, the more helpful it is for the consultant to search for the key points that the visitors want to consult, to clarify the subject of consultation, and to guide the visitors back to the right direction.
Key point: the interaction between consultants and visitors is very important.
If the visitor doesn't interact with the counselor, his problem can't be solved even if he comes countless times.
To interact, there must be * * *.
* * * love, also known as empathy. After listening to the complaints of visitors, psychological counselors can consider the problem from the perspective of visitors, and put themselves in the perspective of visitors, so that visitors will open their hearts and seek help.
There is such a case in the book:
A lady with a poor image was frustrated repeatedly in her life and interpersonal relationship, and she felt very painful, so she asked for psychological counseling.
The first thing I said when I sat in the consulting room was, "Teacher, do you think I look good?" If you answer "You look good." It violates the basic principle of "sincere and consistent psychological consultation". Visitors are self-aware. Who wants to discuss their problems with a lying counselor?
If you answer "you don't look good", that won't do either. People don't come here to get hit.
What did the consultant say? "I feel that you care about your appearance." That is to avoid the embarrassment of a positive answer and express the feelings of the counselor.
It is said that after hearing this sentence, the visitor burst into tears, and then told his own experience and inner pain to the psychological counselor.
From this point of view, it is not difficult to start a topic if the counselor can be affectionate and righteous with the visitors.
For this problem
You can simply say
If the topic is not told by the visitor, but guided by the psychological counselor, it is not far away.
Visitors come to the consulting room and pay high consulting fees, which are very positive. Maybe they don't know how to talk for the time being, but in general, what is the reason for inviting visitors for consultation? A similar question is, why do you want to do psychological counseling? Or what kind of help do you need from a counselor? According to the theory of intersubjectivity, if the visitor thinks that the counselor can provide a space for emotional coordination, then the visitor will take the initiative to express the main demands, but if the counselor can't provide a safe, trusting and inclusive consulting space, then the visitor is likely to avoid talking about it.
In the consulting room, if the topics mentioned by the visitors are all guided by the consultants, then even if the visitors provide a lot of information, the information is what the consultants want to hear rather than what the visitors want to express. Even if there is no conflict or contradiction in the consulting room, most of the visitors will have very intense emotions after consulting, especially when they need to pay the consulting fee after consulting. If you think the cost is high, you don't solve his problem, or you don't want to pay the consulting fee, you may euphemistically say that you don't have enough money. Most of these behaviors express visitors' dissatisfaction with the consultation. Basically, the possibility of going back to the clinic next time is particularly small.
Therefore, the counselor never delineates or guides the topic for the visitors. Psychological counselors should follow the footsteps of visitors and accompany them to explore their inner world.
How do psychological counselors guide the counseling topics of visitors?
This problem is a very professional topic, which involves the counseling ideas of psychological counselors. Whether the ideas are correct or not directly affects the counseling effect. Visitors spend money on consultation, not to listen to good words, nor to talk, nor do they need too much company from consultants. Of course, mutual respect is appropriate. What visitors need more is to solve the problem and let the consultant help to eliminate the pain.
At the initial stage of consultation, the consultant first understands the confusion of the visitors, what is the most troublesome, that is, the problem that he wants to solve most, and what events he has experienced. After a preliminary understanding, they need visitors to tell the relevant process and guide them to pay attention to symptoms, experiences and fears. Some visitors will actively cooperate and tell the relevant questions truthfully, which provides a basis for correct analysis. But some visitors deliberately hide, ignore him and avoid questions. At this time, they need counselors to guide him as much as possible. What does the counselor want to know, such as what happened at that time, what he thought, or what others said at that time, etc. , will remind visitors that if you still deliberately don't say it, it will definitely affect the consultation effect, or even have no effect.
How to guide visitors to tell their own problems and tell the information that psychological counselors want most is the most important skill of psychological counselors. Efficient psychological counseling focuses on problems, rather than simply listening and accepting. You should be able to hear and find the core elements from the confusing narrative of the visitors.
Everyone is unique, different, there are no same problems, and there is no absolute guidance. It looks the same, but it's actually very different.
First of all, thinking cannot be limited.
The first thing a visitor can do is to trust the consultant. When a visitor appears in front of the counselor with a question, if the counselor only sees the "symptoms" of the visitor, his thinking will be limited, because everyone's situation is different, everyone is an independent individual, and the counselor can't just think about the problem from a single one-sided performance.
Secondly, concrete analysis and comprehensive judgment.
Every consultant will have some methods that he is good at, but not one method is aimed at any situation, or which school is better. Consultants should integrate theory and technology according to the actual situation of visitors and use them flexibly. For example, cold medicine may not be suitable for everyone who has a cold.
Finally, strive for self-improvement and keep learning.
In order to help visitors better, counselors need to broaden their horizons, learn new things and master new knowledge, so as to be closer to life and help visitors better.
No matter what method is used to help visitors, consultants should abide by their professional qualities, improve their professional skills and achieve real and substantial help to visitors.
Psychological counseling is an art and a university question. It can be said that "Tao can be said, but it is not constant", and "the mysterious and mysterious, the door of people" is difficult to say in one or two sentences, and sometimes it can only be said in words.
How do psychological counselors guide visitors' topics? According to my clinical psychological counseling experience, I can say two words for reference:
Use more open language guidance. For example, a tourist ta said that he was unhappy, had no sense of pleasure, bought a lot of clothes without feeling, ate badly, easily lost his temper and got angry, felt depressed, and was always tired with his boyfriend, leading a life of walking dead ... At this time, the psychological counselor and the visitor were in love, and he asked the visitor, "When did you start to have this situation?" ..... and ask, "What happened at this time to make you feel this way?"
Psychological counselors start the internal resources and wisdom of visitors in listening, companionship and awareness, and realize themselves, thus self-healing, perfecting, reshaping and strengthening personality;
Find yourself, see yourself, and meet your best self; Learn to love yourself, have the ability to love others and accept others' love;
Live in the present, not the past and the future;
Give full play to your greatest potential, study and work efficiently, feel the happiness and beauty of life, emit light and heat, and make due contributions to mankind. Wait a minute.
Psychological counselors should solve problems according to the needs of visitors, rather than guiding ta according to their own needs and topics.