2, warm reception, careful explanation, patient service, we must make customers satisfied with the services we provide;
3. Fully and skillfully master the planning, design, construction and management of the property, understand the real estate laws and regulations and related transaction knowledge, and provide customers with satisfactory consultation;
4. Make personal sales plans and plans, and sell in strict accordance with the company's sales price and delivery standards;
5. Explore potential customers;
6. Conduct market research and study the collected information;
7. Pay attention to the confidentiality of relevant information, customer files and sales;
8. Report customer information to the head of the sales department in time, so that the company can change its sales strategy in time;
9. Record telephone consultation and customer reception every day;
10, to help solve customer after-sales service;
1 1, sales colleagues should respect each other, learn from each other, and put team interests first;
12, do a good job of customer tracking and contact;
13. Make sales summary every day and work summary every month;
14. Keep the facilities on the sales site in good condition and clean.
Extended information real estate consultants can play a bridge role in housing transactions. There are two kinds of real estate consultants, one is the real estate (sales) consultant of the sales department of the development enterprise, and the other is the real estate consultant of the professional consulting company introduced by the development enterprise. The professional function of the two kinds of real estate consultants is the same, that is, through the understanding and communication between buyers and sellers, a housing transaction can be reached.
In this process, the responsibility of modern real estate consultants is twofold, both for buyers and sellers. The property consultant must first analyze the feasibility of the transaction from the perspective of the buyer's interests, that is, take the buyer's needs as the main body, because only by understanding the buyer's real needs can the transaction be guided from the actual needs, which undoubtedly reduces the blindness for the seller and does not conflict with the seller's interests.
Property consultants can not only deeply convey the quality of real estate, but also reflect the cultural quality and development strength of enterprises. Because of this, when choosing and formulating the service standards of real estate consultants, these enterprises have strengthened the cultivation of service awareness of real estate consultants from the long-term interests. These include the rigid choice of cultural quality of property consultants, such as those who are basically enterprising undergraduates, graduate students and other highly educated people.
References:
Baidu encyclopedia-real estate consultant