Excuse me, how to do a good after-sales return visit for home appliances, how to start and how to connect in the middle? What questions can be consulted during the return visit?

60% of home appliances will be returned with complaints. Either the function does not meet the requirements, or the work effect is not ideal. This requires the return visitor to know the product performance of his return visit, and immediately solve the general complaints of customers during the return visit to avoid the active return visit becoming passive complaints.

At the beginning of the return visit, you should tell the customer's last name, the company he visited, and the date when he bought the product. This can instantly close the distance with customers. Hello, teacher Zhang, I'm Xiao Wang, the computer interviewer of XX. Sorry to disturb your rest. You bought a XXX notebook computer in our store on May 3 1. If it's convenient, we'd like to know your usage.

The management of repeat customers is too simple. Carry out a spot check system at a higher level. Depending on the number of return visits, 1% or110 shall be sampled for inspection. The customer said that he did not receive a return visit, and deducted 2 points. If the customer indicates that the attitude of repeat customers is poor, deduct 1 point. Each integral corresponds to 100 RMB.