Quality service speech 1
Leaders, colleagues and judges,
Hello everyone! First of all, I want to thank you for your trust and support, and thank you for giving me the opportunity to give this speech. The topic of my speech is: Serve with heart, manage with love, and support the blue sky of honesty.
As an employee working at the front desk, I deeply know that service is everything and service is the life of an enterprise. I also deeply know that service can only be done well by hard work. The front desk is the service window of CCB, and we will directly show the image of CCB. However, our work can't always be sunny. Customers will inevitably scold and make things difficult for us because they are not satisfied with CCB's services. I think this is also because our work is not in place.
So, how can we really serve with our heart? Any mistake will bring unnecessary trouble to customers and all aspects of work. In the process of serving attentively, if you are enthusiastic and patient, but not careful enough, it is likely that the result will be counterproductive and you will do bad things with good intentions; If you are careful, but have no enthusiasm and patience, even if you can solve the problem, how can a cold face be recognized by users? For example, if enthusiasm and patience are candlelight to light a smile, then care is a candlestick that is silently supported. We should put ourselves in the customer's shoes, help them as much as possible, and pay with our sincerity, which proves that attentive service is always caring and helping others from the heart.
With the continuous development of the financial industry, the competition among commercial banks is becoming more and more fierce. The service quality and service level of banks have gradually become the focus of competition among commercial banks, and service has become the lifeline of banks. What our enterprise wants is market, what customers want is service, and the lifeline connecting customers and enterprises is honesty. Honesty is the basic requirement of service. Only by serving attentively can we gain the trust of customers. Only by serving attentively can customers feel warm in enjoying CCB services; Only by serving attentively can the service industry remain invincible in the fierce competition.
We often say that the customer is God. But God also needs a real feeling, which comes from the real service we provide. Our cordial greetings and thoughtful service to our customers are far less than their trust and support. Serve with heart, manage with heart, seemingly simple eight words, actually contain how much content, how much hardship, how much pay. Our CCB employees are practicing these simple eight words with their own efforts, sweat and wisdom. Adhering to the purpose of market-oriented and customer-centered, integrity is integrated into every link of our CCB service.
In order to improve the quality of service, we strictly require ourselves to go to work on time every day. In the process of service, we insist on using cross-civilization language, implement standing service and smiling service, receive every customer actively, positively and enthusiastically, and express our deep affection for customers with our enthusiasm. Recently, our branch implemented manual numbering, which made the phenomenon of long queues disappear, because the number of dissatisfied customers queuing in the business hall also decreased a lot, greatly reducing the work pressure of our front desk, allowing us to better serve and operate with heart. It is this emotion that condenses our spirit and sublimates our realm. Urge us to be proactive, keep exploring and make unremitting efforts for the development of CCB.
Join hands, let us shoulder to shoulder, and cast the immortal soul of CCB with the blood of youth! Thank you again for giving me this opportunity. My speech is over! thank you
Speech on Quality Service II
When the blooming May comes quietly, when the colorful season puts on new clothes, we remember a great man walking silently on such a day. Her persistence in her career and her pursuit of truth have moved us to this day, guiding us to move forward step by step, inspiring us to improve ourselves with practical actions, take better care of patients, consider their needs more and provide better services.
I remember someone said: Excellence is endless, and service is endless. Each of our medical staff also knows that you are as heavy as the patient is in your heart. Therefore, we always remember Nightingale's spirit of burning herself, illuminating others and selfless dedication, and dedicated more love and warmth to the people. In order to create a hospital that people are satisfied with, and as a model of high-quality medicine, Education Network has collected and sorted out the growing service demands of patients. Our hospital adheres to the purpose of serving all patients, aims at exploring customers' wishes and meeting customers' expectations, constantly changes concepts and improves services, and comprehensively improves service quality from the perspective of patients rather than thinking about problems. In order to provide a comfortable medical environment for patients, we built a comprehensive ward building with a total construction area of 8 1.934 square meters and a height of 1.5 floors, which beautified the environment. In order to improve the medical level, we introduced advanced instruments and equipment and improved various facilities; In order to improve the service level, we strengthened the professional and comprehensive quality training of medical staff, and carried out activities of paying attention to service etiquette and standardizing behavior throughout the hospital, so that patients really felt comfortable and satisfied.
Our profession is called angels in white, and I want to be a competent angel in patients' hearts. How can we do the work better from the heart? Good is perfect. Perfect work requires us to devote ourselves wholeheartedly and treat each other sincerely. Engaged in nursing work for more than two years. From my own experience, I really realize how hard and tired our work is and how important it is. Inject, distribute medicine, make the bed, transfuse, and feel the joy of caring for life in suffering; Take over, take over, day and night, and experience the meaning of your own value in fatigue. On the edge of blood-stained wounds, we walked through fiery youth; In the white atmosphere, we use our true feelings to measure the length of countless nights. In the expectation of relatives, we dedicated ourselves to the suffering patients.
When patients walk painfully and healthily, they get physical and mental well-being although they are tired every day. Although hard, no matter how hard and tired we are, we will not change our ambition to serve, because we have excellent examples, firm beliefs and Nightingale spirit. As nurses, we can inherit Nightingale's career, and our hearts are full of unprecedented pride.
How many things are welcomed and delivered every year. Some people have calculated that all nurses who go to work have to walk 40 to 50 miles in one night. Maybe you don't believe it, but please look at the varicose veins on the calves of nurses and sisters, and you will understand. So, one year, ten years, twenty years? China has the world-famous Silk Road, Long March Road and medicine. The education network has collected and sorted out the road to the pole. Can the road under our feet be comparable to it? I think the answer is yes. Because this road is also engraved with mileage and road signs exchanged for love, persistence, dedication and sacrifice.
Angels in white, with his true feelings to create a piece of happiness, with his love to protect the peace of one party. Without greetings to relatives, care for patients is essential; There is no gathering of lovers, but there is no lack of care for patients. It's not that I don't want romance, but that I want to make more people happy. It's not that I don't love my family, but that I can't give up my concern for this job. They have no solemn and stirring words or earth-shattering deeds. They just silently dedicate their light and heat, their true feelings and love.
Someone once said that the person who pulls the curtain of life is a nurse, and the person who pulls the curtain of life is also a nurse. Yes, in one's life, no one can refuse an angel. We are people who walk with life all the time in this city, and we are messengers who care about health and love. We embody the value of nurses in ordinary posts. I work, I am happy, I am busy, I am happy. Let it always be our proud theme, and let love always accompany you and me.
Quality service speech 3
Leaders, judges, guests and friends,
Hello everyone!
I am honored to have such an opportunity to attend today's speech. My name is Ni Jia, and I am an employee of the charging group of the marketing department of Wuyishan Power Supply Co., Ltd. Today, the topic of my speech is I smile, for your smile. Quality service, to some extent, its essence lies in: no matter how ripe plums are, no matter what electricity is lacking, you will see a bright smile. In recent years, Wuyishan Power Supply Co., Ltd. has vigorously promoted the concept of enterprise service, shaped a new image of service and enhanced social affinity. During the year of power market rectification and quality service organized by State Grid Corporation, our company formulated a series of systems and measures to fulfill its commitments internally. Whether the people are satisfied or not, whether they support or not, is the only criterion to measure the quality of power supply service.
As a service window directly dealing with customers, our marketing department has been unswervingly implementing the service of power supply commitment system for several years, and has fulfilled every promise with painstaking efforts and sweat. Insist on keeping pace with the times and improving service measures, carry out image engineering activities with the theme of "Everyone is the image and everyone is the window", deepen the connotation of power supply services, enhance service functions and expand service fields. The weekend-free system is implemented, and all business windows are open to the outside world, achieving the goal of once entering the door, once looking for someone, once paying fees and once closing. Whether it is power emergency repair or power installation service, power complaint or power consultation, the service standard that you only need one phone call and I will do the rest is realized, which greatly facilitates customers. Customers' satisfaction with us has been further improved, and employees' awareness of maintaining corporate brands has been significantly enhanced.
When you walk into our business hall, you will be deeply attracted by the smiling faces of each of our employees. Look at the spacious and bright halls around, tidy the walls, sit in a chair and drink a steaming cup of boiling water, and you will feel at home. All the staff in our marketing department keep in mind the service concept of people's electrical appliance industry for the people, and pay attention to treating people with sincerity and affection in service. There is no wrong customer, only wrong service is our motto. As we know, civilized service needs to have the mind to bear grievances and the patience to explain. Only by injecting true feelings can we really do this. At the beginning of this year, an old man from Wang Xing came to pay the fee. Because he passed the payment time, although his electricity consumption last month was only 1 1.5 yuan, he had to pay 1 yuan according to the stipulation that the electricity fee was insufficient 1 yuan and the penalty was charged at 1 yuan. However, in his view, it is inconceivable to pay a penalty of 1 yuan for electricity when the electricity consumption is only a dozen yuan. As a result, he refused to pay the fee, but also swore, clamoring for the power supply company to collect fees in disorder, harming the people and threatening to smash the business hall. Seeing this, our toll collector smiled, helped him to one side and sat down, handed him a cup of hot tea, opened the power supply business rules, and patiently explained to him what electric penalty was? Why do you charge a penalty for electricity? How to calculate the penalty for electricity charges? ..... Finally, the old man's mood calmed down. He not only paid off all the expenses, but also touched the toll collector's hand to apologize and praised our service attitude again and again! As the saying goes, give someone a rose and leave a lingering fragrance in your hand. The girls in our charging team are looking forward to providing our customers with the best service with their sincerity and enthusiasm. Even a smiling look, a gentle greeting and a steaming cup of boiling water are warm roses we give our customers, full of our deep affection and friendship. Customers can return home satisfied, which is the best reward for us.
At the beginning of 20__, people-oriented spirit and popular support were advocated in all parts of the country. Learning to smile is not only the responsibility to customers and enterprises, but also the respect and affirmation to self. Smiling is a responsibility and a realm. Today, consumers' awareness of rights protection is significantly enhanced, and customers' requirements for the service level and quality of power supply enterprises in China are increasing day by day. The requirement for service is not only face to face, but also intimate. In fact, the humanized, personalized and professional service that customers expect is nothing more than affectionate service, but high-quality service is the deepening, refinement and concretization of the service concept of the lifeline of State Grid Corporation. State Grid Corporation regards quality service as the core value of employees, and proposes to strengthen the construction of service style as the starting point, and strengthen the construction of ideological style and work style. The cultivation of core values requires us to establish the concepts that service is capital, service is resource, service is career and service is fun as soon as possible. Starting with the details such as smile, we should give full play to our potential, highlight the art of humanized service, and make the high-quality, convenient, standardized and sincere service more thoughtful and perfect, and truly embody the connotation of high-quality service with standardized process, efficient service, social satisfaction and good brand image. Life is only once for everyone, and youth is an easy-to-disappear part of this only life. I firmly believe that although the meteor is short-lived, it ignited the most beautiful youth at the moment when it crossed the night sky. The history of China in the 20th century has written down the glory of the Youth League in China and the youth in China, and the 20th century expects us to create new youth glory. The party is calling, and the times are calling. As long as we give full play to the wisdom, grace and strength of young people, have lofty ideals, innovative consciousness and fearless courage, we can ride the wind and waves and keep pace with the times! Let us shoulder the historical mission and let the blood flowing in our bodies generate passion! Let's dedicate our youth to the electric power industry together!
Quality service speech 4
Angels are symbols of beauty. We are eager to be real angels, not only because of her beauty, but also because she can bring people a beautiful and happy life. Nurses, an ordinary profession, are called angels in white, not only because they wear beautiful white clothes, but also because they erase people's sufferings like spring breeze with their tenacious belief of "burning themselves and illuminating others". Warm the cold heart with blood; Sew the patient's physical and mental wounds with the silk thread of love ...
As a nurse, I have experienced the helplessness of patients in the face of diseases, witnessed countless scenes of joys and sorrows, felt the eyes of patients' trust, and encountered the embarrassing scene of "a scholar meets a soldier and can't explain clearly" ... but I have no regrets!
If someone asks me, "Who has the most beautiful hand in the world"? I will proudly answer "It's our nurse's hand". Some people say that in this world, there are many different jobs, so there are many different hands: the hands of peasant brothers are the hands that call the wind and rain, like maps, full of earth passages and bumper fields; Our hand to protect the soil is a beautiful white dove. In order to alleviate the pain of patients and ensure their comfort and safety, they are always light, accurate and stable, full of human feelings and gentleness of life.
I remember that an 8 1 year-old grandmother with right femoral neck fracture was admitted to our ward. On the ninth day of admission, she was absolutely bedridden, and she didn't eat or exercise for three days, but oral laxatives and enema were still ineffective, and her mood was abnormal, and her family members were extremely anxious. The head nurse found this situation when she made rounds at night. According to many years of clinical nursing experience, patients have poor defecation due to dry stool. Without saying anything, she immediately put on gloves and dug up dry stool for the patient bit by bit. Facing the gratitude of the old man and his family, she waved and said nothing. This is just what we should do. These hands are very hard and busy, and sometimes even leave scars, but they embody the best true feelings in the world.
If someone asks me "whose smile is the most beautiful in the world"? I will not hesitate to answer: "It's our nurse's smile". When the patient groans, a smile from the nurse can relieve the pain, warm a heart that has become cold because of the disease, and rebuild the confidence of desperate patients to overcome the disease. One thing that has moved me so far is that this is the first tracheotomy in our ward. In order to ensure the patency of the patient's respiratory tract, we have to suck sputum for her many times every day. As usual that day, I helped her suck out the secretions from her trachea first, and then changed her sheets. Suddenly, due to the change of posture, she coughed, and the secretions from the tracheal intubation sprayed on my head and face. The strong fishy smell made me sick. Just as I was about to turn around and tidy up, I suddenly saw the patient with a nervous face and no words. I read her apology in her eyes. "Never mind, we just need to change the quilt again," I said with a smile. When she pulled out the endotracheal tube, the first thing she said when she saw me was: thank you, your smile is beautiful! At that moment, I felt a strong shock in my heart ... Yes, a smile is like a breeze, which can blow away the depression and anxiety in patients' hearts. Smiling is like a simple greeting, which can eliminate the fear and strangeness of patients. It is a smile that allows us to build a bridge to communicate with patients.
If someone asks me "Who is the most beautiful person in the world"? I will confidently answer: "It's our nurse". Nursing work is not magnificent, but full of simple and ordinary love, injection, medicine distribution, bed making, infusion, we care for life in suffering; Succession, succession, day and night, we grasp the cycle of life in fatigue; In the expectation and complaint of patients' families, we are waiting for patients in pain ... We are loyal guardians of health, and we relieve the pain for patients and drive away diseases. Nightingale's contribution to the Crimean War and the contribution of white soldiers to the fight against SARS are not all possible. In the face of people using "angels in white" to express their deep praise for the beauty of nurses' image and inner beauty, we are innocent!
Sisters, we should thank our profession. It is she who makes us know how to treat every life with equality, kindness and sincerity. It is she who makes us understand that living is a kind of beauty! We should thank our profession. It is she who taught us how to cherish life. Ordinary is happiness, and dedication makes us more beautiful. Let us show a new look, create new achievements and make our youth glow with white brilliance in this ordinary post of nursing.
My speech is over, thank you!
Quality service speech 5
Colorful May, Nurse's Day comes like a girl in late spring, and May is happy. She always walks up and down in the nurse's singing. May is pleasant, she always lingers in the footsteps of nurses; Mei is selfless, and her heart is always close to that of the nurse. In the eyes of nurses, pink May is the most beautiful.
Angels are symbols of beauty. We are eager to be real angels, not only because of her beauty, but also because she can bring people a beautiful and happy life. Nurses, an ordinary profession, are called angels in white, not only because they wear beautiful white clothes, but also because they erase people's sufferings like spring breeze with their tenacious belief of "burning themselves and illuminating others". Warm the cold heart with blood; Sewing the wounds of the patient's body and mind with the silk thread of love ... We have witnessed countless scenes of joys and sorrows, felt the eyes of the patient's trust, and encountered the embarrassing scene of "the scholar meets the soldier, which makes sense" ... but we have no regrets! A really good nurse is not only a top technical talent, but also the most caring and patient. This love and patience are the wings given by God to angels and the gifts given by angels to patients.
Offering a piece of love, paying full of true feelings, smiling face of patients after recovery and sincere thanks are all our compliments. Youth fades quietly by the bed, ideals shine in reality, smiles are written on the face, bitterness is buried in the bottom of my heart, swallowtail is placed on the tip of my hair, and holiness hangs on my chest. The swallowtail hat we wear, although not as noble and elegant as a crown or as chic and glorious as a doctor's hat, shines with her holy elegance. Some people say that we are angels without wings, because we use love and smile to soothe the pain of patients. Some people say that although we don't have a beautiful face, we have a gentle and kind heart. We never think of ourselves as angels, because these are the jobs we should do. We are an ordinary nurse, and we will treat every patient with our love, sincerity, sympathy, care, care and patience, so that they can feel the warmth of their relatives instead of their relatives.
In our department, we often meet postoperative patients. Because they are absolutely in bed, they don't eat much and exercise less, and they haven't defecated for a few days. Oral laxatives and enema are still ineffective. Only enema is given to patients, sometimes even enema doesn't work. At this time, gloves will be put on immediately, and dry stool will be dug up bit by bit for the patient to alleviate the pain of the patient. Facing the gratitude of patients and their families, we didn't say anything, which is what we should do. These hands are very hard and busy, and sometimes even leave scars, but they embody the best true feelings in the world.
In the face of eager eyes, we do not hesitate; In the face of an ordinary habit, we take our time; Facing the sacred responsibility, we are conscientious; Facing the call of the times, we are indomitable. Our arms hold the blue sky of hope, and our hands hold the sun of tomorrow.
If someone asks me "Who is the most beautiful person in the world"? I will confidently answer: "It's our nurse". Nursing work is not magnificent, but full of simple and ordinary love, injection, medicine distribution, bed making, infusion, we care for life in suffering; Succession, succession, day and night, we grasp the cycle of life in fatigue. A long time ago, someone put forward "three-point treatment and seven-point care", which clearly pointed out the importance of nursing work. Everything a nurse says and does is directly related to the patient's health. Nightingale said, "Nursing is an art, and nurses should have a sympathetic heart and a pair of hands willing to work." We should study hard, mold the new image of nurses, and let patients get more comprehensive, holistic and systematic services. It is our aim to take patients as the center, think about what patients think, worry about their urgency and serve them wholeheartedly.
We are the guardians of life, and we are the guardians of health. We must try our best to help them alleviate their pain and support their powerless life.
My speech is over, thank you!
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