Dongying 12345 government service hotline evolved from the mayor's public telephone, and the mayor's public telephone office was established at 5438+0 on August 8, 2006 (co-located with the administrative department of the municipal government office). On May 4, 2009, the municipal government office approved the establishment of the mayor's public telephone office, which is an internal organ of the municipal government office.
20 14 in may, the municipal party Committee and municipal government initially integrated the city-wide hotline based on the mayor's public telephone, and in September of the same year, it was renamed Dongying Minsheng hotline office. At the end of 20 17, according to the requirements of provinces and cities, the citizen health hotline office was renamed as the municipal government service hotline office (with the mayor's public telephone office brand).
From June 5438 to February 2020, in the institutional reform of the whole city, the municipal government service hotline office was officially renamed as the municipal government service hotline acceptance center, which is a deputy-level public welfare institution under the municipal government office. 202 1 According to the requirements of provinces and cities, 12345 hotline is abbreviated as "12345 government service convenience hotline".
Dongying Hotline 12345 mainly undertakes the following tasks:
1, merge and integrate the city's government service convenience hotline, formulate the working standards and norms of the government service convenience hotline, and organize their implementation.
2, responsible for the "12345" government service hotline (mayor's public telephone), online voice and other channels to reflect the problems of unified acceptance, classified disposal, supervision and timely return visit.
3, undertake the construction and management of the municipal government service hotline platform, undertake the information sharing mechanism and information security construction of the government service hotline, and promote the interconnection and information sharing between the government service hotline platform and the business systems of various departments.
4. To undertake the data analysis of the government service convenience hotline, and make a comprehensive analysis of the social conditions, public opinions and economic and social development information reflected by the acceptance channels on a regular basis, so as to provide reference for the scientific decision-making of the municipal party committee and the municipal government.
Reference to the above contents: Brief introduction of Dongying Municipal People's Government-Dongying Municipal Government Service Hotline Reception Center