1. In order to effectively solve the problem of consumers' "difficulty in complaining" and accept consumers' demands in a timely, convenient and fast manner, on March 1999, the State Administration for Industry and Commerce, with the strong support of the former Ministry of Information Industry, opened a special telephone line for reporting consumer complaints nationwide. Relying on the telephone number 123 15, the administrative departments for industry and commerce at all levels in China have set up a consumer complaint reporting service network with modern information technology as the main means, integrating acceptance, investigation and supervision, covering urban and rural areas throughout the country.
2. The opening of the special number12315 has further unblocked the channels of consumer complaints, made it more convenient for the industrial and commercial departments to receive and handle consumer complaints and reports in time, better protected consumers' rights and interests, severely cracked down on the manufacture and sale of counterfeit and shoddy goods, promptly and effectively investigated and dealt with all kinds of economic illegal cases, and played an active and effective role in maintaining a fair and just market economic order and promoting healthy economic development.
3. After calling 123 15, if you need to make a complaint or report, please answer the questions as prompted by the staff, truthfully tell the facts, reasons and requirements of the complaint, and tell your name, address, telephone number or other contact information as well as the name, address and telephone number of the respondent. In addition, there is a charge for calling 123 15. Consumer complaint cases shall be under the jurisdiction of the administrative department for industry and commerce where the operator is located. For example, if a merchant needs the area code where the merchant is located in a different place, it is+123 15.
The dialing requirements are as follows:
(1) When your rights and interests are infringed, the respondent is under the jurisdiction of the administrative department for industry and commerce;
(2) When your rights and interests are infringed in the process of consumption;
(3) When discovering fake and shoddy goods and "dens" for manufacturing fake and shoddy goods;
(4) When you find false advertisements and deceive consumers; Please call 123 15 to report the complaint, which will help you mediate the dispute. If violations are found, relevant departments will investigate and deal with them according to law.
Baidu encyclopedia 123 15